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Discussion topic: 5G issues with new I phone16

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Paul504
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5G issues with new I phone16

‎08 Jan 2025 12:19 PM

I can't get my new I phone to connect to 5G. Been onto apple support and all is fine with phone they say the issue is with sky. Any help appriciated, I have a physical sim 

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63johnw
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Re: 5G issues with new I phone16

‎08 Jan 2025 12:22 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Paul504  have you activated the 5G add on ?

 

https://www.sky.com/help/articles/sky-mobile-5g

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63johnw
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Superuser
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Re: 5G issues with new I phone16

‎08 Jan 2025 12:22 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Paul504  have you activated the 5G add on ?

 

https://www.sky.com/help/articles/sky-mobile-5g

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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Paul504
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Re: 5G issues with new I phone16

‎08 Jan 2025 12:23 PM

Not sure how to do that?

 

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Daniel0210
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Re: 5G issues with new I phone16

‎08 Jan 2025 12:24 PM - last edited: ‎08 Jan 2025 12:25 PM

Posted by a Superuser, not a Sky employee. Find out more

@Paul504 

Use the link provided by @63johnw Its very easy (paragraph 3). 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Paul504
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Re: 5G issues with new I phone16

‎08 Jan 2025 12:24 PM

Just checked, all added. 

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63johnw
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Re: 5G issues with new I phone16

‎08 Jan 2025 12:27 PM

Posted by a Superuser, not a Sky employee. Find out more

Are you saying it was already added or have you just added it now @Paul504  ? 

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Paul504
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Re: 5G issues with new I phone16

‎08 Jan 2025 12:31 PM

Already added thanks

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