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Discussion topic: No phone network

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JBW3
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This message was authored by JBW3 This message was authored by: JBW3

No phone network

‎09 Jan 2025 08:28 AM

Hi, am only ablt to make emergency calls as a nearby phone mast is down! Almost 24hrs now, when is the service likely to be fixed? My mother is ill and I am unable to receive or makerelevant calls from health professionals. And you have the nerve to put the charges up! Disgrace.
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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: No phone network

‎09 Jan 2025 08:31 AM

Posted by a Superuser, not a Sky employee. Find out more

@JBW3 
In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

 

Sky don't own or maintain any mobile masts so you, and others in the area, are relying on a third party repair. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Daniel0210
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Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: No phone network

‎09 Jan 2025 08:31 AM

Posted by a Superuser, not a Sky employee. Find out more

@JBW3 
In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

 

Sky don't own or maintain any mobile masts so you, and others in the area, are relying on a third party repair. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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abcef15012005
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This message was authored by abcef15012005 This message was authored by: abcef15012005

Re: No phone network

‎09 Jan 2025 01:17 PM

  • Network working but not working on contact app.
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caesarome
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Re: No phone network

‎09 Jan 2025 01:22 PM

Posted by a Superuser, not a Sky employee. Find out more

@abcef15012005 

Feel free to provide more detail like what is actually happening with the MySky app, do you see an error and if so what is it saying.

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abcef15012005
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Re: No phone network

‎09 Jan 2025 01:30 PM

No network on contact oonly 

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caesarome
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Re: No phone network

‎09 Jan 2025 01:37 PM

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@abcef15012005 

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

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abcef15012005
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Re: No phone network

‎09 Jan 2025 01:42 PM

No network  on contact app

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caesarome
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Re: No phone network

‎09 Jan 2025 01:49 PM

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@abcef15012005 

You have said that already so whay shows on the link I posted for you ?

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