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This discussion topic has been answered Discussion topic: Upgrading but not receiving a valuation for my old phone

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This message was authored by: Pcl781

Upgrading but not receiving a valuation for my old phone

I'm looking at upgrading a phone and during the swap process, after selecting what I'd like, the valuation bit is bypassed and I'm taken straight to the agreement/checkout phase. Does anyone know why?


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This message was authored by: caesarome Answer

Re: Upgrading but not receiving a valuation for my old phone

Posted by a Superuser, not a Sky employee. Find out more

You might want to give Sky a call tomorrow about this on 150 so they can talk you through this.

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This message was authored by: caesarome

Re: Upgrading but not receiving a valuation for my old phone

Posted by a Superuser, not a Sky employee. Find out more

How long is there before the phone is paid off ?

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This message was authored by: Pcl781

Re: Upgrading but not receiving a valuation for my old phone

04 Feb 2026 is the credit agreement end date, currently £173 outstanding.

This message was authored by: caesarome Answer

Re: Upgrading but not receiving a valuation for my old phone

Posted by a Superuser, not a Sky employee. Find out more

You might want to give Sky a call tomorrow about this on 150 so they can talk you through this.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

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This message was authored by: Pcl781

Re: Upgrading but not receiving a valuation for my old phone

ok will do, thanks @caesarome 

I'm also needing to change my subscription (all I want to do is cancel the Kids channels) but am going round in circles on the My Sky App website and on SkyQ so a phonecall seems inevitable. 

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