Phone not showing balance remaining

[Ben120280]

On my bill I have a phone that's having its monthly payment taken.  When I go to my devices to see the balance remaining, that phone isn't showing up.  My other phone and old phone all show as expected, just not this one

[63johnw]

Hi @Ben120280  this normally happens when, for some reason, the phone has been assigned to a different account. If you phone sky on 150 they will locate it and tell you your options. 

[Ben120280]

Thanks..... after faffing, I found it over a different menu.