Piggybank data when changing phones.

[Adele27]

I am thinking of changing my Iphone to samsung as my contract is due will the data I have in my piggybank move over to my to my new contract.

Thanks.

[caesarome]

@Adele27 

As long as you order the Samsung phone on the same account that your iphone is on then everything with your piggybank data will remain as it is now.

[Adele27]

Yeh, it will be the same account just thinking of changing phones it just means i can get a lower data plan and use the my data in the piggy bank when I need it.

Thank You

Adele.

[Upgrade+Query]

I've upgraded recently but I can't see the Piggybank option on the Sky app any longer. It appears my information hasn't transferred over. I'm on the chat with Sky at the moment but I'm being asked a million and one questions to resolve a simple issue.

[PandJ2020]

---

@Upgrade+Query wrote:
It appears my information hasn't transferred over

---

If you ordered your new device/plan from your account there's nothing to 'transfer over'.

[Upgrade+Query]

My phones appear to be unlinked. I don't know why that happened because we have kept the same numbers.

[PandJ2020]

---

@Upgrade+Query wrote:

My phones appear to be unlinked. I don't know why that happened because we have kept the same numbers.

---

Sounds like possibly ordered new devices under a different account.  Your other thread has been escalated - best to chat to Sky there.

[Upgrade+Query]

I ring up the help line but the only option is to send me a link to the very section where I don't see the phones linked to my account 

It's like going round in circles with no resolution.