Paid for ad skipping and it doesn’t work

[Lozwilson88]

so I'm currently watching a series on sky. I've downloaded it and it has so many ad breaks in one episode it's driving me crazy.

so I upgraded to 'skip' the ads.

however since I've brought it. It doesn't work.

anyone else have this problem? 

[Nigelb1972]

Nope, mine works perfectly. If you've just added it, it might be worth trying a hard reboot of the Puck so it forces a fresh connection to the servers. This should pull through the updated account details. If that doesn't work, you'll be best off calling Sky.

[GD1]

@Lozwilson88  The add-on allows you to fast forward through the ads, it does not actually remove them.

[TimmyBGood]

@Lozwilson88 

With the Ad Skipping TV pack, you'll be able to fast forward through adverts when using:

• Live Pause (up to the live broadcast only)
• Restart ('Watch from start')
• Playlist
• Sky On Demand

You can also fast forward adverts in the ITVX, STV Player and All4 TV apps.

The Ad Skipping pack doesn't mean that you won't see any adverts. It just lets you fast forward through the ads using the relevant remote control buttons and on screen menu for what you're watching. It doesn't fast forward ads in:

• Live TV; or
• Other TV apps, like YouTube or Spotify.

https://www.sky.com/help/articles/ad-skipping-sky-glass 

[stevenwelsh75]

Ad skipping means you can fast forward through ads, if you didn't pay for ad skipping you wouldn't be able to fast forward. I was the same until I spoke to sky. They confirmed what I have just told you.