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Discussion topic: Sky glass keeps knocking tv off

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This message was authored by Simonfty This message was authored by: Simonfty

Sky glass keeps knocking tv off

Sky glass keeps knocking tv off for no reason is it a faulty tv


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This message was authored by Fothergill1 This message was authored by: Fothergill1 Answer

Re: Sky glass keeps knocking tv off

Posted by a Superuser, not a Sky employee. Find out more

@mikealanr  and @Simonfty   When I got my Glass TV 18 months ago I had all sorts of issues which I found annoying and I resolved all of them by going into the Start up & Standby menu and turning OFF everything except the Networked standby mode which I turned ON. 

 

The TV will still turn off after a period of inactivity due to the ECO features but I think the onscreen message is a little more prominent and stays on screen for longer than it used to do but arguably still not long enough.

 

The ECO features are mandated by EU legislation.

 

 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky glass keeps knocking tv off

Posted by a Superuser, not a Sky employee. Find out more

What exactly is happening? Is the TV actually switching off? Is it going back to the sky Home Screen? Is the picture on a live channel freezing?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Simonfty
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This message was authored by Simonfty This message was authored by: Simonfty

Re: Sky glass keeps knocking tv off

If you are watching tv sometimes it just goes in to standby and checked all settings standby mode off motion off knocked off at mains and still does same for no reason or Persific time and takes ages to knock back on 

This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky glass keeps knocking tv off

Posted by a Superuser, not a Sky employee. Find out more

Hi @Simonfty 

 

Any Glass has eco settings as described here: https://www.sky.com/help/articles/sky-glass-tv-turning-on-off-glance-motion-technology#:~:text=Your%....

 

The message that appears on screen is very brief (and needs to be on screen longer). These settings can't be disabled as it's part of the "green credentials" Sky are trying to achieve.

 

However if the set is just going off without warning, you will need to speak to sky and ask for a replacement under warranty, we are fellow subscribers here.

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by Fothergill1 This message was authored by: Fothergill1 Answer

Re: Sky glass keeps knocking tv off

Posted by a Superuser, not a Sky employee. Find out more

@mikealanr  and @Simonfty   When I got my Glass TV 18 months ago I had all sorts of issues which I found annoying and I resolved all of them by going into the Start up & Standby menu and turning OFF everything except the Networked standby mode which I turned ON. 

 

The TV will still turn off after a period of inactivity due to the ECO features but I think the onscreen message is a little more prominent and stays on screen for longer than it used to do but arguably still not long enough.

 

The ECO features are mandated by EU legislation.

 

 

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