My5 app

[slaters]

I notice it is still Cloud recording on Ch5 even though the My5 app launched a while ago ? 

[SlenderRobert]

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@slaters wrote:

I notice it is still Cloud recording on Ch5 even though the My5 app launched a while ago ? 

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Yeah weird that. It even gives you the option to watch the cloud recording or to watch on My5. 

I had cloud recorded the Ruby Wax Castaway series and noticed the image quality looked better via the My5 app rather than the cloud recording. 

[Deedee36]

It was reported on here a while back that the my5 app and cloud recording would both be available for a few weeks after the my5 launch 

[slaters]

@SlenderRobert I havent had the option of how I want to watch, yes I have noticed when watching something via a cloud recrding rather than app the quality isnt the same ? 

[SlenderRobert]

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@slaters wrote:

@SlenderRobert I havent had the option of how I want to watch, yes I have noticed when watching something via a cloud recrding rather than app the quality isnt the same ? 

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If you scroll down below the cloud recording there should be an option to 'Watch on My5' - there was the last time I looked. 

[Stacey993]

I was watching under the dome on my sky glass last week. It didn't take me to the my 5 app. Now that had vanished and keeps taking me to the my 5 app. Its not loading just gives a pin wheel in the middle of the screen. Any advice. I'm not tech savy in the slightest so go easy on me 

[Jporch316]

@Stacey993 

Try pulling the plug for 5 then having another go 

[bob850]

my 5 app not working show black screen

[poohie]

Myfive will not load we just get spinni g wheel thing

[Stacey993]

I tried unplugging it. Still the same. I went into the settings and clicked updates and refresh apps

Still a spinning wheel

[slaters]

Couldnt do watch from the start on a Ch5 programme last night also it wouldnt play from my playlist after the show had finished, went to the my5 app and it was fine. I did unplug the tv but it made no difference? 

[bob1234]

Ch5 no longer seems to work via the play list, I think it was since the My5 app became available.

I had the "gadget shop etc" in my playlist, the episode before last worked OK but last Friday's did not although it was available on My5.

Also don't bother to try TCM movies or Great movies as they will not work with the playlist either, so no good for late night films.

I raised a formal complaint about the statements on Sky's website that claimed everything could be put in the play list. No sensible reply except a tenuous admission it does not work.

"Sky are continuously speaking with our content partners and negotiating to try to deliver the best service for our customers. Currently some of our contractual broadcasting agreements mean we cannot broadcast content that can be accessed in any other way than live streaming."

[Jporch316]

@bob1234 

@Fothergill1 

do the shows need to be deleted and re added to the playlist now that the swap from cloud to app has fully happened?

or is this a fault that needs escalating?

I can't try it myself at the moment as I'm in work 

[bob1234]

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@Jporch316 wrote:

@bob1234 

@Fothergill1 

do the shows need to be deleted and re added to the playlist now that the swap from cloud to app has fully happened?

or is this a fault that needs escalating?

I can't try it myself at the moment as I'm in work 

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I have not tried deleting and adding again, it is worth a try but I dare not touch the TVs at the moment.

[bob1234]

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@bob1234 wrote:

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@Jporch316 wrote:

@bob1234 

@Fothergill1 

do the shows need to be deleted and re added to the playlist now that the swap from cloud to app has fully happened?

or is this a fault that needs escalating?

I can't try it myself at the moment as I'm in work 

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I have not tried deleting and adding again, it is worth a try but I dare not touch the TVs at the moment.

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Yes that worked, so much for a seemless update, all it needs is for TCM etc being sorted out.