Bluetooth pairing

[6SueF3]

Trying to pair iPad and iPhone 13 with Glass. Message is that devices are not supported. What does this mean? 

[Padam_Padam · Accepted solution]

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@6SueF3 wrote:

Trying to pair iPad and iPhone 13 with Glass. Message is that devices are not supported. What does this mean? 

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You cannot cast video or audio from an iPhone or iPad to a Glass TV. You can only pair Bluetooth headphones. 

[Robbo46]

So if I have airpods pro But I cannot get bluetooth on Sky stream! any suggestion

cheers  robin

[mikealanr]

@Robbo46 

I've replIed to your other thread. It's not supported functionality on stream. See: https://www.sky.com/help/articles/connecting-other-devices-sky-stream

MikeAlanR

[BigAl29]

I dont understand the previous replies, I have both iphone & ipad and both stream to glass on airplay

[mikealanr]

Hi @BigAl29 

That's different they were asking about audio to a device rather than airplay.

MikeAlanR

[BigAl29]

I understand that, but the first question from @6SueF3 was asking about pairing an iPad or iPhone, not just purely audio

[mikealanr]

@BigAl29 

I see what you mean. Back then airplay wasn't support it came later in 2024.

MikeAlanR

[Robbo46]

Hi, Thing is when you are selling a product SKY should state 'NO Bluetooth available!  unless they want you to update to a more deared Product, which in turn becomes a Scam Issue.

thanks.

[BenJoBanjo]

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@Robbo46 wrote:

So if I have airpods pro But I cannot get bluetooth on Sky stream! any suggestion

cheers  robin

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Sky Stream pucks do not have Airplay capability. Only Glass TVs do. 

You cannot send audio from a Stream puck to Bluetooth headphones. You would need to connect the headphones to the TV that the Stream puck is attached to, if it has Bluetooth audio capability of course. 

[Robbo46]

Thanks for your reply, Just another thought WHY doesn'y anyone at SKY information answer one question. WHY have you blocked BLUETOOTH! every tv outlets has Bluetooth. Simple question right, So give us an answer please.

cheers Robbo.

[BenJoBanjo]

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@Robbo46 wrote:

Thanks for your reply, Just another thought WHY doesn'y anyone at SKY information answer one question. WHY have you blocked BLUETOOTH! every tv outlets has Bluetooth. Simple question right, So give us an answer please.

cheers Robbo.

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Because the Sky Stream pucks are simple slave devices. They are different to most other streaming devices in that they have little or no on-board storage - all the apps and much of the UI is hosted on a server. They are designed simply to receive data from a server and send it to a TV via HDMI. They would need more processing power in order to output Bluetooth audio directly and Comcast, Sky's owners, wanted to keep the manufacturing cost of the pucks as low as possible, so therefore felt there was no need for it. Most TV's, to which the puck would be attached to, would have Bluetooth audio output so that's what they went with. 

[6SueF3]

Thanks to everyone for your helpful answers.  It was actually a Sky Glass TV I was trying to pair but have had no luck.