I had major issues with my SkyQ box last November & complained to you. A horrible employee there was rude so I complained to your Exec. Complaints team. A very helpful young lady resolved the problem and arranged for an Engineer to come and sort it out.
He was brilliant - he changed some settings so that my sound bar would also work properly and he collected my 2nd box. It shows how good Sky is to employ such a great guy - he was a wonderful advertisment for Sky.
I tried several times to give positive feedback via my mobile for the engineer but couldn't - I only have 3G. To make matters worse,I overlooked chasing up my feedback about him until today.
Hopefully your Exec Complaints team will be able to find details and tell the engineer about my feedback.
Someone there might want to consider changing the system so that customers with 3G mobiles can give feedback. That might also provide sales opportunities for Sky mobiles!
