Just off the phone to Richard (been on a call with him for an hour and a half 5.54pm 11th Feb - think the call was transferred to Richard from another advisor about 6.25ish). He sorted out a whole pile of stuff for me and was so lovely and patient and helpful. It was great talking to someone who really knew their stuff and took the time to make sure everything was sorted. I hope this gets passed onto him so he knows what a brilliant difference he made to my day - he went above and beyond to create a fantastic customer experience. Before that I have to say I was no big fan of sky customer service (as have repeatedly been given misinformation and fobbed off eg I was supposed to be given a call back by someone called Eden who I called at 3.24pm 10th Feb on the customer service line - didn't get a call and the other person I spoke to before Richard looked up the wrong account!).
Anyway - much thanks and gratitude to Richard who has helped to preserve my sanity 😊 you rock!
