I wanted to send my thanks to a Sky adviser who helped me recently.
I contacted various providers on a number of occasions recently, primarily to downgrade my service as my financial circumstances have changed (unemployment).
I contacted Sky in Feb/March to see if I could rearrange my old package to something more manageable. I spoke to Lesley Hogg. (somewhere in Scotland) who listened carefully to what I liked/disliked and what I could live without in my Sky package.
She was helpful friendly and charming, and on a number of occasions called me back to update & reassure me about changes and progress, thus providing excellent customer service and dedication to resolving my issues.
This lady has helped me out massively and is the epitome of an excellent Customer Service agent
Thanks again Lesley (You are a Star)
