Send Thanks to Sky

I wish to commend a gentleman called Lincoln from Bangalore who was very helpful last night sorting out a Sky box issue. He was patient, courteous and nothing was too much bother for him. And he sorted out the problem. Thank you Lincoln.  ... View more

@Federica-C wrote: Hi There!   We've noticed an amazing increase in the number of customers who share their customer service experience with us.   We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences.   How To Send Thanks To Sky?   Simply reply to this thread and we'll pass on your feedback to the right department/person.   Thank you! I would like to thank Elizabeth who helped on Thursday 28th November and the young man unfortunately didn’t catch his name who helped on Friday 30 th November night both were polite friendly efficient and helpful . ... View more

I would like to thank Elizabeth who helped on Thursday 28th November and the young man unfortunately didn’t catch his name who helped on Friday 30 th November night both were polite friendly efficient and helpful . ... View more

I spoke to Diane at the cancellation department and she was AMAZING!!! She was very helpful and polite with my request. We had the best conversation, she wasn't to pushy to try and make me keep my broadband even though I have been frustrated with it for years and she has an amazing talent with customers. She should definitely keep it up and is an asset to your company. Please give her my regards and make sure she books Thailand!! 🙂 Let her know that I didn't get the survey so I thought ill do it this way instead. If you could make sure she gets this, I would be grateful. ... View more

I spoke with Vicky today about cancelling my TV subscription as my old deal had ended and I hadn’t been informed. As the new deal wasn’t competitive which I was offered the day beforehand (by a less than helpful advisor) I was looking to cancel and see what other tv deals I could get. After explaining to Vicky this morning she took the time to look into what had happened and explained to me why. She was fantastic and a credit to your company. I was prepared to cancel my TV subscription when I made the call but after a long conversation and some great service I was more than happy with the new subscription I had taken out , and also had managed to save on my mobile phone contract as well as my TV. Vicky made me feel really appreciated as a customer and I genuienly felt she was giving me the best service she could. I wasn’t looking for anything for nothing , just value for money and great service. So from a possible loss of my custom , I have now subscribed to a new TV package and a new mobile package as they both worked out well for me. Please pass on my thanks to Vicky! ... View more

Hello,    Just got off the phone with Dan a few minutes ago. (I believe that's his name, I do not know anything else other than that he has an Irish accent, his mum went to see Pink and that he's an early riser.)    I was going to cancel my Sky subscription, until he offered a "Pick and Mix" package that is the Entertainment package. He was very, very polite and helpful in talking me through the options and prices available. It was nice for him to take his time to explain the contract and what it entailed, including the VIP service in which Sky offers for events. 10/10, I would definitely recommend his services as he was very patient in talking me through the offer.    Thank you so much, and I apologise that I didn't ask for you to repeat your name!   I hope he gets this praise for his services. Thank you! ... View more

I have just had to change my subscription due to personal circumstances, and couldn’t of asked for a better person to be on the other end of the phone to help me and be as understanding and caring as Mr Dave Robinson was. This gent is an absolute credit to your team and should be rewarded/recognised for his outstanding customer service skills and ability to show empathy to his customers and make them feel at ease an relaxed when going through the processes. He also managed to make me smile/laugh quite a lot which makes a refreshing change to most people I get on the end of the phone! Genuinely nice person who has managed to help me with my problems, take stresses away and help with my situation! Thank you very much Dave, From Connor!  ... View more

  I just wanted to feedback on the excellent service provided by your engineer who installed our Sky Q on 16 / 11. Not a standard set up that required extra work, but nothing was too much trouble and everything working very well.     ... View more

I would like to say a big thank you to Dylan who has been an amazing help. He has always phones when he said he was going to do and always had an answer for me. He was polite and a pleasure to speak to. He is a credit to your company. My problem was resolved quickly and it's all thanks to Dylan.  A great big thank you again Dylan you have been an amazing help from the first phone call to the last.  ... View more

Just like to thank the programme planners for restoring redzone to sky sports mix instead of showing the tennis on two channels and gazumping redzone to the red button which I can’t watch due to it being unfair on the family (I know there is options but it’s just easier to record and watch through the week) so thank you.  Yours Anthony.  ... View more

Spoke to Sky yesterday to see if I could get even better value from my Sky Package. I spoke with a lady called Julie from the Billing Department. Not only did she get me a good deal  but also did this with a high degree of  professionalism coupled with excellent producy knowledge. At no time did I feel that I was being pressured in any way and her humour and inter-personal skills were second to none. Julie is a real assett to Sky and her department and the maximum award of 10 does not come close to my appreciation. Well Done ... View more

On Friday the 9th of November, 3 lovely guys came to install my sky, all 3 of the men were, polite, kind and was very quick at installing everything, I didn’t get all three of the guys names but I do believe one of them was called Dave and he was quite new to the sky team, but he did an excellent job and was also a nice guy just wanted to pass on how much of a fab job they all did, pleased I chose to go with sky!  ... View more

Hi, this evening I was experiencing some troubles with my sky broadband and  therefore called into sky the sky broadband department and got through to a spokesman called graham. He was very easy to talk to, helpful and knowledgeable while being exceptionally nice and kind at the same time. I was very impressed by his professionalism and patience and would highly recommend him to his authority hence this comment.  Thank you very much for your help graham it was a joy to speak with you.   ... View more

What can i say today i had the pleasure of speaking with Linda, i dont no her last name and really hope this gets back to her, she made my day Linda is a legend and a credit to sky, she help me move my sky rebooked everything anyway it's not really about that its about the way she wemt out of her way to help, her brillant customer service,  lovely lady really did make my day silly as it sounds we had a laugh normal moving house and Bill ect is stressful but i can honeslty say if there was a Linda at the end of the phone everytime, id move every day 😂👍 anyway id really like to buy her a bottle of wine for her to say thanks you  so if there is anyway i could make this possible sky please get back to me and Linda keep doing what your doing amigo  ... View more

I used the text messaging service yesterday as I was having trouble accessing my emails via my phone.  I was talking to a man named as only Calum, he was so patient and helpful, our conversation started at 15.00 and he kept helping me until 20.30 that evening. He was so helpful and can not thank him enough for helping me with my problem, I even said to him id buy you a drink if I could for all that he done,  He did not give up and fob me off to anyone else like most companies do!  So again Thank you Calum for all your help Top man 👍🏻   ... View more

Thanks to Daniel for his great service installing our new SkyQ Box and associated work - he was fantastic! ... View more

I’d like to say thank you to Sky engineer Zaheer for installing my skyQ box today 10/10/2018 .  He was very helpful and polite in conduct! I don’t know anything about tech and he took his time to explain all my options!    Thank you zaheer  ... View more

I'd like to pass a huge thank you to the SKY representative I spoke to yesterday.  After months of pathetic SKY fibre broadband (more often than not less than 1 mbps)  and three VERY prolonged sessions with the techies (to absolutely no avail) I decided to migrate and called up for a code.  After explaining that a code was no longer needed the lady asked me to describe the problem. I did and the advice she gave lead to a very simple solution.  I now have excellent fibre connection and a  discount as compensation. WELL DONE  ... View more

I recieved absolutely incedible customer service from a member of your staff, John Tait who I beleive is based in Falkirk or a surrounding area.  I had recieved poor service - my broadband not turning on when it was supposed to and the soonest I was able to get an engineer out to see about this was almost a week later (baring in mind I had already waited two weeks for the initial turn on date).  I called to discuss my bill in light of this - and waited for around 40 minutes before I was even able to speak to somebody on the phone.  This member of staff then proceded to tell me my bill was almost double what I should have been paying.  As you can imagine by this point I was absolutely infuriated and extremely frustrated and asked to speak to a manager.   Within the minute I was passed on to John I had completely calmed down - and in fact he actually somehow was able to make me laugh on the other end of the call.  He instantly made me feel reassured and like he was going to deal with my issue.  He calmly explained and broke down every aspect of my bill.  He empathised with me and understood how frustrated I was and apologised for the service I had recieved.  He was an absolute pleasure to talk to on the phone and has completely changed my perception of Sky services.  I have since told all of my friends, family and work colleagues about the problems I was having with Sky however I have now shared with everyone I know how briliant this member of the Sky team was in helping me to resolve this issue.  In my opinion John should be an example to all sky customer service staff on how to deal with customers.  It is not only the best customer service I have recieved with Sky, but the best customer service I have recieved in any form from any organisation.  He had a cracking sense of humour and went above and beyond in his role.  I could not believe how much he was able to change my attitude within seconds! I feel he deserves enormous credit from the company. for this. ... View more

I want to say thank you so much to Lizz who works in the customer service department who helped me today. I am very pleased with the customer service that I received. After explaining my current situation Lizz went the extra mile and more to help me bring my payments down each month as I did not want to cancel Sky. In the time of having Sky, Lizz has been the most helpful. She was friendly and I felt as though I was chatting with a friend! She is brilliant! Sky I hope you pass on my feedback to Lizz. I came of the phone feeling more at ease and happy with the service I received. Sky you have a brillant member of staff and you need more like her! Enjoyed chatting with you today and again thank you so much!  ... View more

Are you based at sky headquarters Isleworth ?  I’m wanting to send the Lounge Lab administrators / managers a thank you card  thanks  xx  ... View more

This is the only site I can find to send a big thank you message to Ashley from Retentions for all she has done for my husband and myself to enable us to keep Sky.   I did not get brushed off ... Ashley listened to me ... and that was so important.  I explained our circumstances and she came up with the most wonderful Sky package ... we could not say no!  So our conversation to begin with was all about cancelling Sky because of certain circumstances, only to come out the other end of the conversation with big smiles on our faces.  My husband also has his beloved National Geographic back, which we had to give up some time ago to reduce the cost of having Sky.  He just needs something good in his life at the moment.  I am so happy with the outcome and just needed to say thank you.  I hope this message gets back to Ashley and the appropriate  Department.  You really have made our day. ... View more

Hey,  I just want to say a massive Thankyou to who I spoke to today on the phone (22nd sept) his name was Sam. He  was super helpful, very polite and went out of his way to do as much possible for me so Thankyou!  ... View more

I I would like to thank the engineers that attended my engineering appointment 15th September to sort intermittent “No Signal”. Both were friendly but professional, they tracked down the problem very quickly and rectified the problem. I also wish to thank the service given by your office staff that diagnosed what the possible problem could be. Keith Russell   ... View more

I wanted to pass on a big thank you to Sharon who talked to me on the phone around midday on Monday about a problem I was having with getting broadband installed. Sharon could not have been more reassuring and friendly, and she went out of her way to check up on the situation with my broadband the whole rest of the week and keep me up to date - I’m sorry I kept missing her calls, because I wanted to thank her in person for being so lovely! The situation is now all sorted and I just wanted to express my gratitude to Sharon for all of her help - thank you so much and take care! 🙂 Chris ... View more

Sky Engineer has just completed the repairs on my TV system. He was here longer than anticipated due to the nature of the fault. He must be thanked for his patience and ability to keep the customer informed as to what was required to repair fault. Although he was here longer than could have been anticipated he carried out his task in a workmanlike manner. He is a credit to himself and his employers. Thank you.  ... View more

Hi guys, just wanted to pass on a massive thank you to Euan who I spoke to today (between 6.15-6.45) He was incredibly helpful but more so than that, he was a pleasure to talk to and very down to Earth, the conversation didn’t feel scripted at all which is so hard to come by nowadays. So if you could please pass on my thanks and give him a big fat raise or a bonus, that would be fab 👍 Thanks ...Alex ... View more

Ive just been on sky chat to upgrade my package And came out with an upgraded sky package But a cheaper monthly payment. I cannot fault sky and want to pass on feedback to the advisor I spoke to. I went to submit the feedback and the form closed down but I give him a 10.. I can't remember his name that's the only problem. If you can see my details and are able to see who the customer service agent was please ensure this is recorded against his feedback!!!!! Thanks again sky..  @Federica-C wrote: Hi There!   We've noticed an amazing increase in the number of customers who share their customer service experience with us.   We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences.   How To Send Thanks To Sky?   Simply reply to this thread and we'll pass on your feedback to the right department/person.   Thank you!   ... View more

Hi, Just come off the phone to Ryan Kilpatrick in retentions.  Made up my mind to leave sky but this super helpful guy persuaded me to stay.  I can honestly say that he is an asset to your team.  Very knowledgeable, great to talk to, sorted all of my queries out in a friendly manner.  I would rate him 10/10.  Not only did i renew my contract but he also convinced me to sign up to the mobile plan as soon as my current plan has finished.  Top notch, 100% satisfied customer. ... View more

I wish to thank the people responsible for the excellent customer service I have received recently. Firstly when switching broadband to sky, the person I spoke to on the phone(the name of which I can't remember:/ ) was fantastic, and made switching far easier than I imagined and explained everything so clearly and was incredibly helpful. I would also like to mention the excellent service I received today from Linda (pretty sure that's right), and how helpful and patient she was in trying to fix my broadband issue, she was friendly, knowledgable and overall fantastically helpful. When I contrast this to previous experience with other companies customer services (spending hours on hold and being bounced back and forth from departments and no one being able to help),  the service I have received has been fantastic, so if possible, please pass on how fantastic a job the customer service assistants I spoke to were. Many thanks. ... View more