Send Thanks to Sky

Today I spoke with Stacey at the Dunfermiline call centre for help renewing my mobile and broadband contracts. She was of a great help, very friendly and knowledgeable of the sky products. Thank you for such excellent customer service delivered in a friendly manner with the personal touch.   Kind Regards (Removed)   Moderator note: Removed personal details ... View more

@kashish   Hi just would like to thank Kashish, a customer service agent on the chat function for sorting out and resolving an issue with my sky package recontracting on Friday 29.12.23. I had alraedy given my thanks personally in the chat and she asked me to answer a couple of feedback options regarding her service which I absolutely wanted to complete, however the chat got cut off and the official feedback could not be then left for her.   I would like to pass on my thanks and graditude to her and give her 5 stars for her excellent customer service and friendliness..   Thank you Kashish    Andrew     ... View more

I had been struggling for quite some time getting the connection to all of our Sky products. Called numerous times and fixed for a day or so then had to call back again. Lines been cut off on occasion . I spoke to an advisor called Saira tonight who helped me set up all boxes and made sure all software was up to date. She was so patient and helpful while sorting everything out. She organised for an engineer to come to my house to check everything and is going to check in with me in the new year to make sure everything is still running ok. Saira is a credit to your company and so helpful and understanding of our frustrations. 10/10 service. Thanks so much again Saira ... View more

I was all set to cancel my subscription today but Asma in the Glasgow office retention team really helped me, and she was so lovely to deal with. I ended up renewing my subscription because she helped me find a better deal, and I hung up the call with a smile on my face because she was so nice. Take care Asma, you're great 😊  ... View more

I had a Sky engineer Benjamin visit Wednesday 20/12/23 . He was such a friendly, helpful, polite and efficient young man.  He could not be more understanding when I asked him to wear a mask as my husband has terminal cancer and I had recently come out of hospital from a ventilator. He thoroughly checked all my Sky systems and set up a booster upstairs for a better signal for my IPad which kept disconnecting.  He also explained more about my mini box which I now know how to move to another room for my husband. I was disappointed on not getting a survey to complete as people are quick to complain but not so much to compliment.  However, I was trying to work out how to send a compliment in to Sky via an email but struggling during which time I received a parcel.  I was overwhelmed and shed a tear when opening it and found a hamper with a card from Ben / Sky wishing us a Happy Christmas.  What a kind and thoughtful thing for Ben to do, not only a brilliant engineer but a truly kind and considerate young man. After 24 years with Sky I actually don't know what else to say but THANK YOU BEN and Sky are lucky to have you.  ... View more

Many thanks to mr Sylvester who  helped to sort out my  broadband and tv package and gave me a great deal on 21/12/23   thanks Sky sylbert ... View more

I had the Qbox installed today.  The Sky engineer was Kerrie . What a professional member of staff. Very knowledgeable and so courteous .    Kerrie knew what she was doing and I have to say it was a pleasure to have a female engineer for once (not that I've had a bad male engineer  :-)) ).   Thank you Kerrie.   Elizabeth Anne Burke  ... View more

Honestly was at my wits end with Sky and was just tempted to throw in the towel and cancel altogether but Matt on Twitter from the Sky UK help team was amazing. He's sorted everything out in the space of a couple of messages rather than being passed from pillar to post! Thanks Matt! And I hope this gives you some kind of reward as it's thoroughly deserved! ... View more

I would like to thank our Sky engineer Justin who visited today.   He thoroughly investigated the issue that we were having with connectivity and fully explained to me what appeared to be happening.  He took the time to draw diagrams of how the system works to highlight the probably cause of the issue.  Despite it being the end of the day, I felt that he geniunely wanted to ensure we had a proper solution before he went home.     On a personal note, we had an unfortunate encounter with an unpleasant, aggressive neighbour during Justin's visit.  (This was not a Sky issue, it just happened at the same time).  I would just like to express my gratitude for the concern Justin showed for myself and my son.  His support was much appreciated and was above and beyond his role as a Sky engineer.  I'd like him to know that the neighbour has now apologised for his behaviour.  I hope that Justin and his family have a lovely Christmas.  Thank you. ... View more

I would to thank the sky mobile guy Graham who helped the other day for his help ... View more

I overheard an elderly lady in a cafe on Grassington today talking about Gary from Sky who is her befriender and calls her every Sunday for a chat.  She was taking about a video filmed for Sky called To hear a Smile . she wanted to show it to two friends she was sat with, I found it on my phone and took it over to them its a very sweet advert and reinforces how isolating life can be for many people.     Please say a big thank you to Gary - surname unknown - he may not realise how much of an impact that call has on this lady.     Hopefully Sky recognize what a difference Gary is making    It's very nice to pass on good news for a change      ... View more

Thank you to the team that pushed for our loss of service to be dealt with  and contacted me to explain why we isn't had internet for over a week  being kept in the picture gave me the patience knowing that everything was being done to sort out the issue    ... View more

Not a complaint but a Thankyou! I noticed my seldom used landline wasn't working  so I gave Sky a call. My call was immediately answered, I expected a long long wait. A lovely Bulgarian lady (I asked her!) quickly worked out it was an external fault and told me the engineers would fix it. On checking, my phone was up and running a couple of hours later! Thankyou Sky and credit to your excellent staff. ... View more

Sky q lost connection to the router - a very patient guy talked me through the solution - which did not work - he then tried to book an engineer, system too overloaded so he gave me a number to ring - after the call finished I tried the solution again - and hey presto, it worked - so would like to thank the anonymous guy for actually fixing it even though he thought he hadn't    george   ... View more

I'd like to send a thank you to the two engineers one today and one last week that came to my property to fix my system Thanks Score 10/10 ... View more

Recognition where its due    Thanks to Chris (Removed) for his professionalism and excellant customer service whilst dealing with my case.   Sky are lucky to have such an employee    MK    Moderator note: Removed identifiable details ... View more

Would like to thank the man (I believe the name was Ronnie but might have gotten it wrong) who helped my daughter and I set up sky broadband and sky stream products over the phone two weeks ago. When we had difficulties buying the sky Black Friday products online and because we wanted the deal before it rang out we had to ring. We were connected to Ronnie who was very patient and helpful and sorted out our products for us, and even arranged a deal with his manager for Sky Wifi Max. Very nice man with excellent customer service and patience with our questions. We set up the products yesterday and are very happy with them. Many thanks! ... View more

I would just like say a HUGE thank you to the Sky Broadband engineer who came to connect my broadband service today 😊 David was exceptional! He initially was struggling to connect my service to the new super fast broadband but percervered and even came back the following day to try again. Both of my sons aged 10 and 15 commented on how lovely he was and David was kind enough to give them some career advice about becoming an engineer for openreach whilst he was happily working away. I'm feeling like a very happy customer because of the excellent service he gave. Thank you David!    ... View more

Thanks so much to Billy at Meadowhall, Sheffield store. He helped me choose a new contract, set up my phone and was just thoroughly kind and helpful.  Excellent service. And I am pretty sure he stayed well after his shift had ended.     Thanks to Rebecca too for the interesting conversation.   Really super staff ... View more

I would like to say a huge thank you to Chris for all his help today! Nice, pleasant guy and easy process in the end. P.S I received your message and thank you again! Have a great Christmas 🙂 ... View more

I have recently experienced problems with my Q box not connecting and or not retaining my router password.   Despite several attempts to resolve this including an engineer visit to replace the box, it continued.  So today I called again and was connected to Engineer Aziz (in South London,  I don't have his family name).  I was on the call for over an hour but he patiently worked through various steps until the problem was solved.  I'm not technically adept but it seemed to me his level of knowledge was excellent.  Additionally,  he was clear, friendly and very patient (see above, not technically adept comment).  He didn't rush me and talked me through what was required.  When it seems these days that customer service can be somewhat lacking Aziz showed how it should be.  I hope this feedback reaches him.  And that he is valued by Sky, he's a great ambassador of how it should be done. ... View more

The odd button or two was sticking on my Sky+ remote controll. I ordered a replacement from Amazon, but it immediately became clear that it was not up to the job. Most of the buttons were sticking and I got a message to "replace the batteries" although they were fully charged. I sent it back and contacted Sky to see if they could provide me with a genuine product. They were VERY helpful and a new control is on it's way. I cannot thank you enough.   ... View more

Hello, I spoke with a really kind and happy gentleman when I called your call centre recently. I'm grateful to him for solving my issue and for the excellent work that was completed. He is the kind of person who keeps me a customer at Sky. Kindly see do it that he receives a standing ovation. Kris ( offices in Sofia)  ... View more

5/12/23. Employee named Jason (unfortunately don't know second name, but said that he is based in the office over in Bulgaria), one of the kindest and most pleasant encounters I've ever had with tech/customer service. Incredibly kind and friendly man. 10/10 service and customer approach. Thank you very much Jason, every customer support needs people like you. Great job lad!  Pay rise and promotion for this gentleman!  ... View more

I want to say a huge thank you to George (Removed) who helped me out. He not only got me the best deal possible but also saved me £100 over the year!. He has great call handling skills, makes sure everything is explained in a clear manner and just in general very friendly and outgoing. He was also able to very quickly get my auntie back up and running with her Sky TV after a letdown with another company. 10/10 across the board 🙂    Moderator note: Removed personal/identifiable details ... View more

New customer here on Sky.   Just want to drop a thank you to the engineer that came to my house to install today in the freezing cold in Leeds.   Anthony was very helpful, friendly in showing me how to navigate the system and helped me move furniture a bit to make the installation as stress free as possible.  ... View more

I would like to thank Sharon for helping me choose the right product for my family, she made the sales process so smoothly and gave me plenty of information I needed and she definitely knew how to handle customers.  A well spoken lady you are Sharon.  Really appreciate your help.   Susina ... View more

Thanks to gauss who resolved  my issue via my call today. As I was getting out of contract charges even though I'd paid off my last bill huge help thanks gauss really appreciate your help @Anonymous  ... View more

I want to send a massive thankyou to @abd for helping me to order an ipad for my son for Christmas on Saturday 25th November 2023.  Not only was he was patient with me, we had a good laugh, he answered all of my questions, didn't rush me at all and i felt very at ease knowing he had alot of great technological knowledge. What a lovely young man.  ... View more

Yesterday an engineer by the name of Melissa came to my house in East Calder Scotland to repair an ongoing issue. This issue has prevailed for almost a year despite some help and numerous previous visits. She listened attentively analysed the issue then fixed it. Or so we hope. She was brilliant and deserves credit thanks Chris Bennett  ... View more

I was so amazed by the engineer Gary who came to help us with our lack of signal to the sky box today (29/11/23). Unfortunately he hit his head in our shed outside. He cut his head badly (I think he may end up needing stitches!) despite bleeding a lot, and he must have been in a lot of pain, he carried on working really hard. He found lots of cables that didn't work, that had been done by an electrician. He removed all the faulty cabelling running around the house to make it look neater and safer for our kids. He then put all new cabelling in. Not only did he fix it but he also cleared up cabelling that was not his work and went above and beyond. I would also like to send him my regards, I really  hope his head is okay. If it was me, I would have gone to A&E immediately and had the afternoon off. I hope the gash on his head is okay and recovers. I had to find somewhere to write a positive review, Gary was brilliant!  I hope his amazing service to Sky can be recognised somehow  ... View more

I feel I must bring your attention to the agent I spoke to yesterday. Her name was Becky, she said she was in Stockport. I was having trouble with one of my pucks, on a call lasting more than an hour, she was extremely patient, talked me through the reset process and we eventually got there, I was so impressed with how she handled things. I hope this get passed on to her and give her a raise.😁😁 ... View more

Hello I would like to send a very grateful thanks to the very helpful lady on Tuesday 28th November at approximately 19.45 This lady went out of her way to help us. We are mature citizens and not so quick with technology.  My husband had his email shut down and was very distressed.  Nothing was to much trouble she went to and fro getting advise and helping us explaining in a way we could understand. Her patience was admirable not only that she was polite and very approachable.  We cannot thank her enough.  When the problem was sorted we gave a big cheer and she was so pleased.  Thank you once again a real diamond.  Please ensure she gets some sort of recognition. Thank you           ... View more

I just wanted to say thanks to Elaine for her excellent customer service. She managed to knock my bill from £75 to £51, but I also had a lovely chat with her after having a rubbish day. She was really lovely and cheered me up.   Thanks Elaine. What a wonderful example you are.. She is Scottish and has worked for sky in total, 20 ish years. I rang at 11.34, so please pass my thanks on  ... View more

I would like to thank Matt, Yvonne and Tony for the excellent service I received recently.   Moderator note: Removed personal details and added subject detail to body ... View more

Good afternoon. Please ensure this message finds its way to Asiya and her supervisor. I spoke with Asiya today at approximately 14:45hrs about a home move. She was super-polite and helpful in sorting this all out nice & quick. A house move is a stressful thing with many moving parts. Thanks again Asiya for making things easy.  Charlie ... View more

A big thanks to Dave the Engineer who came out to Uckfield today. Very courteous chap and really polite. Sky is now up and running again. Thanks Dave.  Rick. ... View more

Jordan from the technical team has gone above and beyond in helping me resolve a complaint and dealing with a broadband cease which Sky incorrectly added to my account. After being bumped around the houses and speaking to multiple people, Jordan took it on his own back to ensure the case was left with him and that he would escalate this for me. Not only was he amazing with his communication by keeping me up to date but he ensured the compensation being added was acceptable for me and that I was happy with the resolution of this. Also, as this wasn't an issue which necessarily sat with him, it furthers my gratitude that he ensured i was being listened to. I cannot thank him enough for sorting out this issue and for being so kind and helpful. He is an amazing asset to sky and his team and deserves recognition! ... View more

I wished to cancel the TV element of my Mom's account.   After several emails and calls, Kerry (Sky Accessible Customer Service) finally sorted the first part of it this morning for me by adding my actioning a power of attorney so that I could deal with the account on my Mom's behalf. Thank you Kerry for understanding what I needed and resolving the issue so quickly so that I could speak on Mom's behalf. ❤️   Secondly, thank you so much to Lorraine who I have just come off the phone with. She used empathy and discretion to ensure that Mom wasn't out of pocket due to cancelling the TV element of the service. I have just started dealing with all things for Mom following the death of my Dad and it was so refreshing to speak to someone so helpful who just tried to make it as easy as possible for me. ❤️   I really appreciate the service I've received from both Sky operatives that I've had the pleasure of dealing with today.    Kind regards   ... View more

I wanted to say thanks to Mike in the Sky protect support team.  I have a problem with my indoor camera which appeared to fail / brick / became unresponsive during a firmware update.  I think it was a fairly easy problem to diagnose - but I wanted to say thanks for the speed of response and the clarity of next steps.  I used the support / contact us process within the app - and sent an email.  I had a personal response within 10 minutes. A quick exchange of emails and the whole matter was resolved (a replacement is on its way) within half an hour.  In an era of   "your query is important but we are busier than usual so it may take 7-10 working days to reply"   a resolution in less than 30 minutes is really great.  thanks  ... View more

Just spoke with an agent in India to renew my contract and wanted to score her a 10.   She was very helpful, patient and charming but lost the call when the survey came up! Can't remember her name but she was in Bangalor, was 22 and renewed my contract today (20/11/2023 around 15:00 UK time).   Lost the connection before I could answer the survey. How can I send in a score?           ... View more

I'd just like to say thank you to the 2 customer service people I spoke to on Tuesday and Wednesday. I'm new to sky and it went live on Tuesday, I've always suffered from poor signal in most of my flat except from the room the hub is in. I joined sky because I upgraded the hub to the wifi max. On Tuesday I was still experiencing poor signal so I called them and the first man I spoke to was so friendly and polite and went above and beyond to help me, I didn't catch his name but we had a lovelt chat at the end of the call about his cat! I was still having issues the following day so I phoned again and spoke to the loveliest lady, again I didn't catch her name. She was so lovely to speak to and very helpful. She organised a wifi max pod to be sent out and it's arrived today, my flat now has speeds of 60/70mbps whereas before the most I ever got was around 5mbps! I can't thank Sky enough for rectifying issues I had with other service providers for 4 years! The customer service I have experienced on 2 occasions now has been absolutely amazing, the wait times are short and the people I've spoken to have been so helpful. So Thankyou to the man with the cat and the lady I spoke to for being so nice and fixing all my issues with my wifi! So glad I joined Sky ... View more

I want to say a very big thank to Sheila  from Dunfermline (Removed) for her help in sorting out my problem in upgrading to SkyQ. Three days after agreeing the SkyQ contract the IT team disabled our multi screen boxes prematurely. Obviously an error on their part. Over a period of 5 days I made 4 calls and spoke to 5 people none of whom, despite their best efforts, sorted the problem out. In fact one person cancelled my SkyQ contract without telling me. Fortunately Sheila was the  sixth person I spoke to and she immediately took control of the situation.  She was extremely professional , communicated regularly with me and resolved the situation to my satisfaction. I am very grateful to her. This became a complicated situation which was not my fault and she stuck with it to the end. I've been with Sky for 33 years and without a doubt she is the most professional person I've ever dealt with there. Please pass on my thanks to her.   Moderator note: Removed personal/identifiable details ... View more

Just wanted to let you know how helpful Caroline from the home move team 1 has been.  She was extremely patient and understanding when she got a rather emotional call from me this week and not only helped and calmed me down but solved the problem and called me back on her next shift to finalise everything.  During this stressful time she was kind and helpful and it was appreciated more than she realised.  Thank you again Caroline.  ... View more

I had an issue with my Wi-Fi and Router after fibre being installed. Kayleigh came out to me (15/11/2023) and was so informative polite and knowledgeable. You are an asset to Sky Thank you so much for all your help ... View more

Wanted to post a thanks to ZOE at Sky mobile. I rang this morning to enquire about the delay in getting my iPhone 15 Pro Max and she was very helpul. No due date as yet for the stock to arrive, but her friendly and professional attitude helped to quell the fires of rage, as other providers, including O2 have them in stock for collection over the counter. I appreciate Sky do not hold stock, but to be assured in an email that they will deliver before 18/11/23 seems a little too good to be true. ... View more

Hi    I spoke to a really helpful and very personable guy yesterday PM, whose name was Oli. The only other thing I know about him is that he lived in/near to Stockport UK.    I was wanting to add Netflix to my SKY Q account and he was hugely helpful in explaining, in plain terms how to do this. He was very patient too as I downloaded the My Sky app onto my mobile. He also talked me through when and how to avail myself of a new rate on Signature subscription as it was coming up to renewal time.  In all my interactions with umpteen company Customer Service Departments over the years, he had by far and away the most engaging and helpful personality, a credit to your organisation.  I hope you are able to track him or his line manager down and convey this feedback to him/them.  Regards      ... View more

Saturday night I took my 11 yo daughter to see Nothing But Thieves. I cheakily ask about taking her in to the lounge as it was her first ever gig and want to see if we could make it a bit more special. Your team was so accommodating. The guy who I believe was the team leader, whilst chatting, asked where our seats were. And from this point in our night totally changed from what was going to be a fabulous night to something really special. He allowed us to sit in the special seats beside the stage. (S4)-we were shown to our seats and then guided to the lounge. Even the guy on our door was so courteous and lovely. Other than it being a blinding night of music – as my daughter put it, she also felt confident about being there and safe. - which didn't feel before going in.  Jess is autistic - And safety for her is so important to her otherwise she can feel overwhelmed. I can't thank your staff enough. I've never seen that girl smile so much and this is not an easy thing to bring out her. And I also could relax.  Thank you from the bottom of my heart.  Liz Digby and Jessica.  ... View more

I had a very complex complaint passed from team to team over 2 days. I was very stressed and frustrated. She is the only person I spoke to that resolved my complaint. Had lots of misadvice. I'm so sorry I don't have her name lovely Scottish lady asset to your company. Thank you so much ladybin third party cease escalations team. ... View more

I would like to praise Jack in the Netflix support department. He stayed on the phone with me today for about an hour or so trying to sort out a Netflix account link issue. Although he couldn't resolve the issue at the time, he prepared and readied other options as 'chatting' with Netflix agents was unhelpful. Jack promised to call back later after suggesting I actually call Netflix support to get 'unlinked' from a family member's account as the 'chatting' proved useless. I managed to talk with someone knowledgeable at Netflix in the end who sorted the issue and Jack did indeed call back, though I missed his call (he left a message), so I couldn't thank Jack myself. Jack us a credit to Sky for his service and patience and I hope he is properly recognised for this. Thank you Jack.  ... View more

In today's world, we're very quick to complain. Often, for those where things don't go quite right, their voice is often the loudest and it's not always does thanks get passed along when it's deserved.  Safe to say, that was me today. Who started his call with "Is this the right department to make a complaint to?"   Well, luckily for me, the chap on the other end of the phone today was Daniel in the Tech Team. He listened intently to my concerns and not only managed to calm me down, but had me laughing and ending the call one happy Sky customer with a new subscription that I wanted.   My concerns raised from trouble with Sky TV and Broadband post-move. Unfortunately for me, my apartment block hasn't upgraded it's Hardware and SkyQ won't work for me. Daniel helped me get setup with Sky Stream and sorted out ending my SkyQ contract. On top of that, my broadband speed issues are now being resolved with a visit next week after listening to why I was frustrated and empathising entirely and sorting it out without patronising me and really got to the technical detail that I wanted too.   What really made Daniel stand out to me was how human he was. There wasn't any carefully orchestrated 'call centre script' - just a fellow gamer like myself who understood why I wanted my Broadband connection resolved. We discussed video games, had a laugh and overall, he fixed every single one of my concerns methodically and saved me from the big headache I had with the stress of moving on top. I genuinely was in such a bad mood when I phoned today and I ended up feeling terrible I'd even wanted to complain by the end! 😊   Honestly, he's an absolute credit to Sky and embodied the spirit of the company. I felt like I was talking to a friend who was just being honest and helpful, but that also cared a great deal about Sky and Sky Products too. I wish all companies had a Daniel when I called 😂 ... View more

Dear sky,My wife and I have had problems dropping in and out for months,and had tried everything,A phone call just does not help. The visit from your amazing specialist was great ,he went through all connections ;including phone ,and found there to be a fault,plus switched of booster at box which interfeared with signal. We have had Zero problems since he left,what a great chap,Friendly and very helpful,in Fact ,an outstanding ambassador for SKY.,well done ,Sorry if I've got name wrong. Best wishes to you and your family.  Brian. ... View more

A huge thank you to the person I spoke to this morning at Sky. My broadband speed in the past day was flaky and not the usual 150mbs. I had rebooted my router and unplugged things etc. to no effect. She took time to understand my issue and from her end identified it was actually a booster issue and made me reset that. Success! All speeds in the house back to where they were. Thank you.  ... View more

A MASSIVE thank you to Dillon/Dylan from customer service who spoke to me today. Absolute sweetheart of a man and made me feel so lovely and welcome I hope he gets a bloody raise or a bonus. Such a lovely man just by a phone call. I can't do another thing until he gets the recognition he needs.  ... View more

Amazing service! I've signed up with Sky at around 8pm without any isssues. Very polite customer service and extremely quick sign up process. I've received my Sky Stream pick next morning literally after 10 hours. That's amazing how fast they delivered it! The deal and price were also amazing! I'm so happy that I decided to switch from Virgin Media! Thank you for your service!  ... View more

Excellent service -  when we called to sort our increasing bill - being pensioners with a disabled son living at home - both Fiona (in Glasgow) and Katrina (in Livingstone) were exceptionally helpful and went the extra mile!  Fiona was so friendly and reassuring and called us back with a package much more suitable to our requirements and income.  We are extremely grateful to both these lovely ladies and would like our thanks to be passed to them and hopefully for them to be recognised by Sky management for their excellent service.  ... View more

I would like to thank a very kind gentleman called Matthew for all his help and assistance after I had my Apple tablet and iPhone hacked.   Also for making sure that from now on, no one has access to my Sky as I am the bill payer.   Also, this morning I had a lovely experience with a gentleman from Mumbai who was so patient with me in signing a new contract.   He too was very patient with me.   Being hacked is a truly awful experience.   Particularly when one of the hackers has screamed extremely personal information over my fence.   Finally, to end on a more happifying note, may I take this opportunity to encourage as many people as possible to subscribe to The Beyond Limits podcast on YouTube, hosted by Mark Ormrod MBE and Ricky Bellingham.  To find out more, go to Mark Ormrod MBE on Instagram.   This podcast is totally free and open to everyone.   Once again, many thanks.       ... View more

Spoke to a gentleman regarding a issue I had his name was Matt what a very professional gentleman he was sorted out my issue very quickly and very efficient to every details also a really nice guy he was a credit for a sky employee A gentleman of a guy  (removed)    Moderator note: Removed staff personal details ... View more

Well we decided to take the SKY Q offer of a free installation in August 2023.We ahd a booking for 4 weeks off and waited in on the day a lady came and she couldnt do the instalation as it was on our foof some 30 ft high and had to use a cat ladder but informed us that dshe only went up strait ladders and propmley went away having done nothing. I called the following day exspaing what had happens but the service center was unaware and he set up another fitting day 2/3 weels time.This tme 2 vans turned up so we were happy !! that this will get done as these guys had lots of equipment to scale our very low house.They asked to speak and told us the roof was wet and slippery as it had been raining early  on and also there were wasps near where they wanted to climb I suggested that they did it from the back of the house but said safety was our main concern which I totaly agree with and then left us again!! went to get the post from the bottom of the drive they were partked up down the road some 20 mins after leaving. Anyway onto SKY again and same thing booked us in and the guy came and chatted I explained what had happened he was amazed but took a view of how to deals with changing the transponder only and got his ladder screwed to the vall full climbing gear on and promply went up and fitted the item. So after that Alex Scarborough setup everything and can honestly say what a credit to SKY he is soHelpfull and cannot thank him enough a real joy to have had Alex do our instalation Many Thanks to Alex. Aidan&Cheryl. Wilmslow  ... View more