Thanks to the 2 customer service people

I'd just like to say thank you to the 2 customer service people I spoke to on Tuesday and Wednesday. I'm new to sky and it went live on Tuesday, I've always suffered from poor signal in most of my flat except from the room the hub is in. I joined sky because I upgraded the hub to the wifi max. On Tuesday I was still experiencing poor signal so I called them and the first man I spoke to was so friendly and polite and went above and beyond to help me, I didn't catch his name but we had a lovelt chat at the end of the call about his cat! I was still having issues the following day so I phoned again and spoke to the loveliest lady, again I didn't catch her name. She was so lovely to speak to and very helpful. She organised a wifi max pod to be sent out and it's arrived today, my flat now has speeds of 60/70mbps whereas before the most I ever got was around 5mbps! I can't thank Sky enough for rectifying issues I had with other service providers for 4 years! The customer service I have experienced on 2 occasions now has been absolutely amazing, the wait times are short and the people I've spoken to have been so helpful. So Thankyou to the man with the cat and the lady I spoke to for being so nice and fixing all my issues with my wifi! So glad I joined Sky

3 Comments
Status changed to: We’re Finding your Staff Member
 
Status changed to: Mission Accomplished
 

Hi @Amy2609  ,

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.

Thanks, 

 

Daniel

Community Moderator