Thank you to a staff member who really cared!

In today's world, we're very quick to complain. Often, for those where things don't go quite right, their voice is often the loudest and it's not always does thanks get passed along when it's deserved. 

Safe to say, that was me today. Who started his call with "Is this the right department to make a complaint to?"

 

Well, luckily for me, the chap on the other end of the phone today was Daniel in the Tech Team. He listened intently to my concerns and not only managed to calm me down, but had me laughing and ending the call one happy Sky customer with a new subscription that I wanted.

 

My concerns raised from trouble with Sky TV and Broadband post-move. Unfortunately for me, my apartment block hasn't upgraded it's Hardware and SkyQ won't work for me. Daniel helped me get setup with Sky Stream and sorted out ending my SkyQ contract. On top of that, my broadband speed issues are now being resolved with a visit next week after listening to why I was frustrated and empathising entirely and sorting it out without patronising me and really got to the technical detail that I wanted too.

 

What really made Daniel stand out to me was how human he was. There wasn't any carefully orchestrated 'call centre script' - just a fellow gamer like myself who understood why I wanted my Broadband connection resolved. We discussed video games, had a laugh and overall, he fixed every single one of my concerns methodically and saved me from the big headache I had with the stress of moving on top. I genuinely was in such a bad mood when I phoned today and I ended up feeling terrible I'd even wanted to complain by the end! 😊

 

Honestly, he's an absolute credit to Sky and embodied the spirit of the company. I felt like I was talking to a friend who was just being honest and helpful, but that also cared a great deal about Sky and Sky Products too. I wish all companies had a Daniel when I called 😂

3 Comments
Status changed to: We’re Finding your Staff Member
 
Status changed to: Mission Accomplished
 

Hi @benshikari 

 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  

 

Thanks 

Fanni

Community Moderator