I would like to thank our Sky engineer Justin who visited today.
He thoroughly investigated the issue that we were having with connectivity and fully explained to me what appeared to be happening. He took the time to draw diagrams of how the system works to highlight the probably cause of the issue. Despite it being the end of the day, I felt that he geniunely wanted to ensure we had a proper solution before he went home.
On a personal note, we had an unfortunate encounter with an unpleasant, aggressive neighbour during Justin's visit. (This was not a Sky issue, it just happened at the same time). I would just like to express my gratitude for the concern Justin showed for myself and my son. His support was much appreciated and was above and beyond his role as a Sky engineer. I'd like him to know that the neighbour has now apologised for his behaviour. I hope that Justin and his family have a lovely Christmas. Thank you.
