The odd button or two was sticking on my Sky+ remote controll. I ordered a replacement from Amazon, but it immediately became clear that it was not up to the job. Most of the buttons were sticking and I got a message to "replace the batteries" although they were fully charged. I sent it back and contacted Sky to see if they could provide me with a genuine product. They were VERY helpful and a new control is on it's way. I cannot thank you enough.