I would like to praise Jack in the Netflix support department. He stayed on the phone with me today for about an hour or so trying to sort out a Netflix account link issue. Although he couldn't resolve the issue at the time, he prepared and readied other options as 'chatting' with Netflix agents was unhelpful. Jack promised to call back later after suggesting I actually call Netflix support to get 'unlinked' from a family member's account as the 'chatting' proved useless. I managed to talk with someone knowledgeable at Netflix in the end who sorted the issue and Jack did indeed call back, though I missed his call (he left a message), so I couldn't thank Jack myself. Jack us a credit to Sky for his service and patience and I hope he is properly recognised for this. Thank you Jack.