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I wanted to say thanks to Mike in the Sky protect support team.
I have a problem with my indoor camera which appeared to fail / brick / became unresponsive during a firmware update.
I think it was a fairly easy problem to diagnose - but I wanted to say thanks for the speed of response and the clarity of next steps.
I used the support / contact us process within the app - and sent an email.
I had a personal response within 10 minutes. A quick exchange of emails and the whole matter was resolved (a replacement is on its way) within half an hour.
In an era of
"your query is important but we are busier than usual so it may take 7-10 working days to reply"
a resolution in less than 30 minutes is really great.