Dear sky,My wife and I have had problems dropping in and out for months,and had tried everything,A phone call just does not help. The visit from your amazing specialist was great ,he went through all connections ;including phone ,and found there to be a fault,plus switched of booster at box which interfeared with signal.
We have had Zero problems since he left,what a great chap,Friendly and very helpful,in Fact ,an outstanding ambassador for SKY.,well done ,Sorry if I've got name wrong. Best wishes to you and your family. Brian.