Lady in 3rd party cease team needs to be promoted.. only person that took control of my complaint

I had a very complex complaint passed from team to team over 2 days. I was very stressed and frustrated. She is the only person I spoke to that resolved my complaint. Had lots of misadvice. I'm so sorry I don't have her name lovely Scottish lady asset to your company. Thank you so much ladybin third party cease escalations team.

Status changed to: We’re Finding your Staff Member
Status changed to: Mission Accomplished

Hi @mutley72 


Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  




Community Moderator