Send Thanks to Sky

Big thank you to Sheila for sorting two hours worth of problems.  She was calm and understanding sorting out our 3 items.   Rating 10 out of 10 ... View more

I was helped today by Hassan from Sheffield. He was fantastic. He found out I had a connectivity issue with my Sky Fibre, and promptly arranged a Open Reach engineer to come on Tuesday 24th of December between 1 & 6 PM. He also gave me a credit for one month's internet. Which I was very happy with. He also took time to look at my phone, and other devices I have, explaining everything as he was doing his job. Nothing was too much trouble. Very Happy.  ... View more

Recently I was unfortunate to of lost my partner to breast cancer. In the ensuring time I had to deal with a lot of services and companies. Sky stood head and shoulders above all. From the star to customer service were quick to.move me to the correct department were the assistant dealt with all of the issues involved with compassion and understanding. Explaining the future processes that would undertake and what was required from me. In a difficult could not of asked for more, from many other companies received so much less and could learn so much from sky service ... View more

A big thank you to Scott in the mobile phone department of sky. What an absolutely lovely man he is.  He went above and beyond to help me with my queries.  And probably the most friendly and cheerful person I've spoken to a while.  Thank you 😊  ... View more

I would like to send a thank you to Yasser in your customer service team. He was extremely helpful and polite and did a great job sorting my package out. I would be grateful if you could pass this on to him and give him a 10/10 as I was unable to rate him at the end of my call.  ... View more

I would like to pass on our thanks to Alison at the mobile store at the Intu potteries centre where she was more than helpful on Friday 20th December 2024    I had a bad experience with a call taker when I rang the main line a few days prior asking to upgrade to sky glass. They basically fobbed me off saying your best ringing up when your contract expires because they can't give me the best deal. I found this incredibly frustrating.. I was a customer wanting to pay you more!  I decided to enquire at the Hanley mobile store. Alison was brilliant. Very knowledgeable. Ensured I knew exactly what I was signing up , and let me know when I could cancel certain elements of my package to reduce my monthly price as there were some things which I know longer want to keep. She also ensured I signed the agreement to lock in my delivery date there and then !  Alison's service was brilliant to the point I will never ring up sky again. I would rather go back to Alison at sky store at the shopping centre and have the inconvenience of a 40 minute round trip as I know I will get what I need.  Alison was able to upgrade me to sky glass with no problem at all and yet some one on the main sky line didn't seem interested.  please pass on my thanks to Alison as she has managed to keep you a customer and also managed to have that customer pay you more each month    ... View more

I would like to say a massive thank you to Paul for being so attentive and genuinely caring about the situation that I was faced with. I tried to order a sky glass TV and I faced a few problems, Paul done his absolute best to try to fix the situation. He gave me regular updates on the order, and told me all of my options, supporting whichever decision I went with regarding My Sky. Paul really went above and beyond and didn't make me feel like a nuisance at all! Promotion for Paul!  ... View more

Called Sky to arrange installation of sky box in new property as we have moved address. Amit arranged an engineer visit for this to happen and the call lasted less than 5 minutes, very lovely member of your team, very professional and very helpful.  ... View more

work was quick....plight engineer and all working well....thankyou  ... View more

I just called up to cancel as we can no longer afford the contract. I talked to Lorry (Lorri?) and she was brilliant. She listened and she offered us choices. She expmolained the pros and cons and I don't feel judged for struggling to pay recently. She was a refreshing change from the normal call handlers at sky.  I hope I get through to her again next tirm ... View more

Today I spoke with Stacey at the Dunfermiline call centre for help renewing my mobile and broadband contracts. She was of a great help, very friendly and knowledgeable of the sky products. Thank you for such excellent customer service delivered in a friendly manner with the personal touch.   Kind Regards (Removed)   Moderator note: Removed personal details ... View more

@kashish   Hi just would like to thank Kashish, a customer service agent on the chat function for sorting out and resolving an issue with my sky package recontracting on Friday 29.12.23. I had alraedy given my thanks personally in the chat and she asked me to answer a couple of feedback options regarding her service which I absolutely wanted to complete, however the chat got cut off and the official feedback could not be then left for her.   I would like to pass on my thanks and graditude to her and give her 5 stars for her excellent customer service and friendliness..   Thank you Kashish    Andrew     ... View more

I spoke with an Sky Mobile advisor called Alma a few weeks ago and I just wanted to say how brilliant she was. She was so friendly and helpful and made me feel incredibly comfortable throughout the whole call. She is definitely a credit to your company! ... View more

I had been struggling for quite some time getting the connection to all of our Sky products. Called numerous times and fixed for a day or so then had to call back again. Lines been cut off on occasion . I spoke to an advisor called Saira tonight who helped me set up all boxes and made sure all software was up to date. She was so patient and helpful while sorting everything out. She organised for an engineer to come to my house to check everything and is going to check in with me in the new year to make sure everything is still running ok. Saira is a credit to your company and so helpful and understanding of our frustrations. 10/10 service. Thanks so much again Saira ... View more

Thank you so much micheal for all your patience and help with our issue , sky are extremely lucky to have a member of staff like you who actually calls back when he says he will and does a wonderful job can't thank you enough 🤩👍 ... View more

Just want ot say a massive thank you to Beverley from the mobile cancellations team. I had been trying to cancel my broadband since the beginning of April and after many calls and many system issues preventing me from being able to resolve the issue, Beverley was able to get this all done for me whilst being really lovely too.  Thank you so much, its been a bit of a saga but all resolved and I can relax now! 😄 Beverley definitely deserves an award/recognition for her customer service. ... View more

Hi.  I recently received notification from Sky Ireland (RoI) that Sky+ red button wouldn't work on some sports channels, and best switch to Sky Q.   Took a call Jackie in thier marketing dept., and talked me though what was required, and when I mentioned the cost, she advised me to call customer service. Did so, reducing my monthly bill by 50 Euro.   I arranged 12 months subscription to Sky Q. Date booked in 13th Dec. Barry, the sky engineer texted night beforehand to confirm time. He arrived on time, very polite, efficient and explained well everything about Q box and mini box.   Just some positive feedback on Sky services.  ... View more

I was all set to cancel my subscription today but Asma in the Glasgow office retention team really helped me, and she was so lovely to deal with. I ended up renewing my subscription because she helped me find a better deal, and I hung up the call with a smile on my face because she was so nice. Take care Asma, you're great 😊  ... View more

I had a Sky engineer Benjamin visit Wednesday 20/12/23 . He was such a friendly, helpful, polite and efficient young man.  He could not be more understanding when I asked him to wear a mask as my husband has terminal cancer and I had recently come out of hospital from a ventilator. He thoroughly checked all my Sky systems and set up a booster upstairs for a better signal for my IPad which kept disconnecting.  He also explained more about my mini box which I now know how to move to another room for my husband. I was disappointed on not getting a survey to complete as people are quick to complain but not so much to compliment.  However, I was trying to work out how to send a compliment in to Sky via an email but struggling during which time I received a parcel.  I was overwhelmed and shed a tear when opening it and found a hamper with a card from Ben / Sky wishing us a Happy Christmas.  What a kind and thoughtful thing for Ben to do, not only a brilliant engineer but a truly kind and considerate young man. After 24 years with Sky I actually don't know what else to say but THANK YOU BEN and Sky are lucky to have you.  ... View more

I rang Sky to discuss renewing by Broadband and spoke to Lorna. She was extremely helpful with a pleasant attitude and easily explained my options. I was then put through to Jess as I had a mobile question too. She was similarly helpful and helped ease my concerns. Well done to both. Superb customer service ... View more

Abbie was a pleasure to speak to and didn't hesitate to help fix an issue that a previous advisor had promised but didn't fulfill.   It was all sorted the next working day and even received a text from her to confirm this.  ... View more

I spoke to an agent this morning named Michael, I thought my bill was wrong and was confused, I have lupus so this happens a lot. Michael reassured me everything was correct and made sure to explain it all so I could take notes so I remember. I also enquired about a TV service and he made it all very easy and clear and helped me get it set up at a great price. He was very patient with me when I asked and very polite. He is by far the standard of customer service everyone should aspire to. Thank you stacey  ... View more

I moved home (Wolverhampton) on 14/12/24 and had a visit scheduled to install SkyQ at my new property. He arrived and informed me that due to my flat being on the second floor, plus various other issues, including a tree,  I am unable to have a dish. He explained that I could have a streaming service. I had expected that, so was fine with it. He then asked me if I had an ariel cable, so that I could watch some TV, whilst waiting for my streaming and broadband to be connected. When I said no  he proceeded to make me one!! It didn't work but I thanked him anyway. I tried setting it up again later ... and it worked!! It meant that I could watch Freeview, instead of sitting in silence all weekend. He left my flat thinking it hadn't worked but it did. I'm so sorry I don't remember his name but I want to say a massive thank you to him for being so kind and going above and beyond for me. Xxxx  ... View more

I would like to send a massive thank you to Michael from the cancellations team who dealt with my query and resloved my issues in a very timely and professional manner on the 29th July 2023. I really appriciate your help and because you went above and beyond i would love you to recieved some recognition and reward. Thanks again! ... View more

Many thanks to mr Sylvester who  helped to sort out my  broadband and tv package and gave me a great deal on 21/12/23   thanks Sky sylbert ... View more

Thank you to Ash he was in store in Cardiff on 13/12/2024 thanks to him he helped me with my purchase and helped me purchase a new iPhone which was really good and I was very satisfied and happy with my device. Thank you to Ash I rate him ⭐️⭐️⭐️⭐️⭐️ ... View more

I have been waiting for a Sky feedback e-mail to be sent to me so that I can report back on a "Sky expert" who went out of her way to solve my issue. This has not been forthcoming so I am using this method to make contact. My problem started back in November when I couldn't access my e-mails due to a "two step verification" blockage. The code would not come through to my SMS messages. I was given two "Complaint IDs" while being passed through six different so called "Sky experts" over a two week period.  I was eventually in communication with Taslim from Bengaluru who persevered and made every effort not to be beaten by my problem. I was on the phone to her for over an hour on the afternoon of Tuesday December 10th 2024 and she resolutely stuck to the task of solving my issue. She was finally able to remove the two step verification off my e-mail account but could not verify whether she had been successful or not due to a lag in the operation of the systems. She arranged to phone me back the next day (Wednesday) to see whether what she had done had worked. Without any further delay Taslim phoned me back the following afternoon and found out from me that she had indeed been successful, as I had got access to my e-mails a few hours after her signing off on that Tuesday afternoon. I am most grateful to Taslim for her efforts and would thoroughly recommend her for recognition for her due diligence in solving my problem. She was extremely polite, patient and friendly throughout our contact and if there are any rewards within the Sky organisation for recognising excellent customer relations I would thoroughly recommend Taslim as a worthy recipient of such recognition. Yours faithfully. Roger Rees. ... View more

I had the Qbox installed today.  The Sky engineer was Kerrie . What a professional member of staff. Very knowledgeable and so courteous .    Kerrie knew what she was doing and I have to say it was a pleasure to have a female engineer for once (not that I've had a bad male engineer  :-)) ).   Thank you Kerrie.   Elizabeth Anne Burke  ... View more

Honestly was at my wits end with Sky and was just tempted to throw in the towel and cancel altogether but Matt on Twitter from the Sky UK help team was amazing. He's sorted everything out in the space of a couple of messages rather than being passed from pillar to post! Thanks Matt! And I hope this gives you some kind of reward as it's thoroughly deserved! ... View more

I'd like to send a big shout out to David who helped me yesterday with my new package. I'd spoke to Ben on Tuesday who arranged my package but when I checked,  the monthly total was nothing like he had promised and caused me some concern. I spoke with David yesterday who was wonderful and managed to get my monthly payment back to what had been promised earlier, and with such kindness too. He did say I would receive a text where I could rate the service but I didn't receive it, hence my thanks to him here. ... View more

I would like to send thanks and gratitude to Florence (i may be spelling this wrong) but he is a member of Sky Loyalty team Dublin. I called today at around 140pm and was put through to him as I wanted to cancel my contract as the new price was expensive. Well he changed my mind. From the moment he took my call he was so friendly, polite, professional and charming. He was so helpful and informative. We had some lovely chats while we waited for available quotes for my account to come through and I can say from many years in customer service that Sky are VERY LUCKY to have him on staff. He is someone to be cherished and brightened up my day. I was ready to cancel my contract today but he turned it around. A true gem and a pleasure to speak to. Please thank him from me for being his wonderful self. We'll enjoy an irish coffee one day Claire 🫶 ... View more

Tracy had been great tonight.  Formal complaint not resolved no callbacks hence finding ourselves ring back in again.  Tracy who picked up the call has gone beyond what I would expect and been a great help in moving our complaint forward.  Happily give her a 5 star + rating every time and a domino's  ... View more

I rang up regarding changing my data allowance on my sim. The first man I spoke to was not in the department I needed but he was really friendly and helpful in connecting me to the correct department.  The woman who sorted my SIM was lovely. She found the deal I was after straight away and then found the best deal to suit what I wanted. She was really friendly and we were able to have a laugh while on the phone. 10/10   Thank you!     ... View more

I think this person neeeds to be recognised and appreciated, I do not normally leave feedback but this person made me happy. So, I  wanted to take a moment to express my heartfelt thanks to Nicola for her exceptional customer service. Nicola your bright and bubbly personality, shone through on that call today (12/12/24 between 19:48 - 20:09) made my experience truly delightful. Her professionalism, patience, and willingness to go above and beyond did not go unnoticed. She even keep a flow of conversation and made me laugh. She is a credit to your team, and I am grateful for her assistance. Thank you once again NICOLA, for your outstanding service! Have a wonderful Christmas 🙂  ... View more

Many thanks for the tickets.  We had been previously so had decided not to go this year but the free tickets changed our minds. The lights were better this year and the grand children loved the lights. Thank you. ... View more

Thank you to the team that pushed for our loss of service to be dealt with  and contacted me to explain why we isn't had internet for over a week  being kept in the picture gave me the patience knowing that everything was being done to sort out the issue    ... View more

I called Sky today to talk about my broadbandconnection, and spoke to a gentleman who got tested my broadband got asolution. he asked me to complete a survey after the call, which I thought would be sent to me as an email. he was great guy thanks  ... View more

Not a complaint but a Thankyou! I noticed my seldom used landline wasn't working  so I gave Sky a call. My call was immediately answered, I expected a long long wait. A lovely Bulgarian lady (I asked her!) quickly worked out it was an external fault and told me the engineers would fix it. On checking, my phone was up and running a couple of hours later! Thankyou Sky and credit to your excellent staff. ... View more

Sky q lost connection to the router - a very patient guy talked me through the solution - which did not work - he then tried to book an engineer, system too overloaded so he gave me a number to ring - after the call finished I tried the solution again - and hey presto, it worked - so would like to thank the anonymous guy for actually fixing it even though he thought he hadn't    george   ... View more

I'd like to send a thank you to the two engineers one today and one last week that came to my property to fix my system Thanks Score 10/10 ... View more

Thank you Stephanie for your great help today you did a terrific job and was helpfull and understanding, i was expecting to receive an on line survey ... View more

Would like to thank the man (I believe the name was Ronnie but might have gotten it wrong) who helped my daughter and I set up sky broadband and sky stream products over the phone two weeks ago. When we had difficulties buying the sky Black Friday products online and because we wanted the deal before it rang out we had to ring. We were connected to Ronnie who was very patient and helpful and sorted out our products for us, and even arranged a deal with his manager for Sky Wifi Max. Very nice man with excellent customer service and patience with our questions. We set up the products yesterday and are very happy with them. Many thanks! ... View more

I would just like say a HUGE thank you to the Sky Broadband engineer who came to connect my broadband service today 😊 David was exceptional! He initially was struggling to connect my service to the new super fast broadband but percervered and even came back the following day to try again. Both of my sons aged 10 and 15 commented on how lovely he was and David was kind enough to give them some career advice about becoming an engineer for openreach whilst he was happily working away. I'm feeling like a very happy customer because of the excellent service he gave. Thank you David!    ... View more

I would like to say a huge thank you to Chris for all his help today! Nice, pleasant guy and easy process in the end. P.S I received your message and thank you again! Have a great Christmas 🙂 ... View more

Andrew managed my account issue with excellence. He kept me updated, explained the process with clarity and resolved it, as promised. He was professional but also personable so I felt he truly understood from a customers perspective. The process was lengthy but Andrew did everything in his power to push things along. The best customer service I have ever received, from anywhere. Five stars and more to Andrew, thank you!!  ... View more

5/12/23. Employee named Jason (unfortunately don't know second name, but said that he is based in the office over in Bulgaria), one of the kindest and most pleasant encounters I've ever had with tech/customer service. Incredibly kind and friendly man. 10/10 service and customer approach. Thank you very much Jason, every customer support needs people like you. Great job lad!  Pay rise and promotion for this gentleman!  ... View more

Saira listened to my concerns and validated the issue I had experienced for two weeks,  which had not been taken seriously by other workers.  Saira reassured me, was kind and professional,  and arranged appropriate support.  My broadband problem was then fixed by the Open Reach engineer as Saira had informed him about the problem fully.  Saira then followed up few days later by a phone call.  Excellent service Saira and thank you very much!  ... View more

New customer here on Sky.   Just want to drop a thank you to the engineer that came to my house to install today in the freezing cold in Leeds.   Anthony was very helpful, friendly in showing me how to navigate the system and helped me move furniture a bit to make the installation as stress free as possible.  ... View more

Yesterday an engineer by the name of Melissa came to my house in East Calder Scotland to repair an ongoing issue. This issue has prevailed for almost a year despite some help and numerous previous visits. She listened attentively analysed the issue then fixed it. Or so we hope. She was brilliant and deserves credit thanks Chris Bennett  ... View more

I was so amazed by the engineer Gary who came to help us with our lack of signal to the sky box today (29/11/23). Unfortunately he hit his head in our shed outside. He cut his head badly (I think he may end up needing stitches!) despite bleeding a lot, and he must have been in a lot of pain, he carried on working really hard. He found lots of cables that didn't work, that had been done by an electrician. He removed all the faulty cabelling running around the house to make it look neater and safer for our kids. He then put all new cabelling in. Not only did he fix it but he also cleared up cabelling that was not his work and went above and beyond. I would also like to send him my regards, I really  hope his head is okay. If it was me, I would have gone to A&E immediately and had the afternoon off. I hope the gash on his head is okay and recovers. I had to find somewhere to write a positive review, Gary was brilliant!  I hope his amazing service to Sky can be recognised somehow  ... View more

Following months of recurring issues with the Sky Broadband and our internal Sky TV coverage via the four miniboxes (which I now understand were mainly Broadband related), we were seriously contemplating moving to a different supplier.  However, in desperation (because I routinely work from home and broadband is essential) we decided to book what could have been the final engineer’s visit from Sky. Occurring on Friday 10th May 2024, Jason from Sky proved to be an absolute star!  He went above and beyond to tackle the ongoing frustrations with our broadband and minibox coverage.  Not only did he handle the technical issues with finesse, but his personable nature and professionalism shone through every step of the way.  He's clearly not just a skilled technician; he's a genuinely nice guy who made us feel reassured about continuing our relationship with Sky spanning some 36 years. Jason's dedication and excellent service are the reasons we're staying loyal customers.  Thank you, Jason, for your outstanding work and a job very well done.  Finally, I consider Sky to be extremely privileged to have someone of Jason’s obvious qualities in such an essential, customer-facing, role. ... View more

Dear Sky,   I have just signed a new sky mobile contract. I was helped by Sakshi and Delicia. Both of them were very helpful and explained the process of activation with the PAC code!   Thank you very much 🙂 ... View more

Jordan from the technical team has gone above and beyond in helping me resolve a complaint and dealing with a broadband cease which Sky incorrectly added to my account. After being bumped around the houses and speaking to multiple people, Jordan took it on his own back to ensure the case was left with him and that he would escalate this for me. Not only was he amazing with his communication by keeping me up to date but he ensured the compensation being added was acceptable for me and that I was happy with the resolution of this. Also, as this wasn't an issue which necessarily sat with him, it furthers my gratitude that he ensured i was being listened to. I cannot thank him enough for sorting out this issue and for being so kind and helpful. He is an amazing asset to sky and his team and deserves recognition! ... View more

Hi, I'd like to say a big thank you to Chris from the cancellation team. I called on Wednesday 20th June around 12.30 to cancelled my sky subscription as my contract is coming to an end & my bill was increasing massively, I'd also found a better deal with other providers. Chris talked me through my options, I felt no pressure to stay but the offer he found was better than any I'd found. He also found me a great sky sim deals, so now I'm saving on my broadband & my mobile. It was a pleasure to speak to Chris who was so cheerful & helpful. A great member of your team who should be recognised for his good work. @ ... View more

I wanted to say thanks to Mike in the Sky protect support team.  I have a problem with my indoor camera which appeared to fail / brick / became unresponsive during a firmware update.  I think it was a fairly easy problem to diagnose - but I wanted to say thanks for the speed of response and the clarity of next steps.  I used the support / contact us process within the app - and sent an email.  I had a personal response within 10 minutes. A quick exchange of emails and the whole matter was resolved (a replacement is on its way) within half an hour.  In an era of   "your query is important but we are busier than usual so it may take 7-10 working days to reply"   a resolution in less than 30 minutes is really great.  thanks  ... View more

Just spoke with an agent in India to renew my contract and wanted to score her a 10.   She was very helpful, patient and charming but lost the call when the survey came up! Can't remember her name but she was in Bangalor, was 22 and renewed my contract today (20/11/2023 around 15:00 UK time).   Lost the connection before I could answer the survey. How can I send in a score?           ... View more

The recent upgrade has resolved my problem with pixrlation. ... View more

Thanks for all your help SKY and especally what I am going through ATM, my partner died and she was the SKY account holder so everything had to be change it into my name, SKY were great about it and helped me alot... 🙂 ... View more

Many thanks to Mila (may be my dodgy spelling, pronounced MEE LAA), who helped me strike a fair renewal deal for my Sky Q package.   She was friendly and knowledgable and able to get to an agreeable deal really quickly. She clearly explained what would happen next and what I needed to look out for.    Ultimately she was right, happy Wife, happy life!   Thank you Mila 👍🏻 ... View more