Send Thanks to Sky

Many thanks to mr Sylvester who  helped to sort out my  broadband and tv package and gave me a great deal on 21/12/23   thanks Sky sylbert ... View more

I had the Qbox installed today.  The Sky engineer was Kerrie . What a professional member of staff. Very knowledgeable and so courteous .    Kerrie knew what she was doing and I have to say it was a pleasure to have a female engineer for once (not that I've had a bad male engineer  :-)) ).   Thank you Kerrie.   Elizabeth Anne Burke  ... View more

Honestly was at my wits end with Sky and was just tempted to throw in the towel and cancel altogether but Matt on Twitter from the Sky UK help team was amazing. He's sorted everything out in the space of a couple of messages rather than being passed from pillar to post! Thanks Matt! And I hope this gives you some kind of reward as it's thoroughly deserved! ... View more

Just cancelled with sky, Kam at the phone in call centre made the process easy and saved me money. Really good customer services, just wanted to make his manager aware. Thanks 5* ... View more

I would like to thank Maureen (Mo)  at Sky for everything she has done & helped me over these past months in helping me change to Sky fibre. what an amazing helpful lady she is & a credit to Sky. i am a pensioner  that needed help & Mo definitely came to my rescue & literally sorted everything out for me. nothing was to much trouble for her she is a very caring  polite  kind  lovely lady & very very good at her job. I cannot thank her enough for all her help Definitely would have been lost without her. Thank you Maureen from myself & family for everything you have done for me .xx             ... View more

Thank you to the team that pushed for our loss of service to be dealt with  and contacted me to explain why we isn't had internet for over a week  being kept in the picture gave me the patience knowing that everything was being done to sort out the issue    ... View more

Not a complaint but a Thankyou! I noticed my seldom used landline wasn't working  so I gave Sky a call. My call was immediately answered, I expected a long long wait. A lovely Bulgarian lady (I asked her!) quickly worked out it was an external fault and told me the engineers would fix it. On checking, my phone was up and running a couple of hours later! Thankyou Sky and credit to your excellent staff. ... View more

Sky q lost connection to the router - a very patient guy talked me through the solution - which did not work - he then tried to book an engineer, system too overloaded so he gave me a number to ring - after the call finished I tried the solution again - and hey presto, it worked - so would like to thank the anonymous guy for actually fixing it even though he thought he hadn't    george   ... View more

I'd like to send a thank you to the two engineers one today and one last week that came to my property to fix my system Thanks Score 10/10 ... View more

I phoned up to cancell my tv deal and have never spoke to anyone so friendly fun and helpful, the man who's name I think was Chris ( but I do forget peoples names I've worked with for years so sorry if it wasn't ) couldn't have been nicer and friendly he really cheered me up in what wasn't a great day for me , he wasn't pushy which I loved and explained all my options to me I work within a service section and know how hard it can be to stay positive every day he was a credit to your company I wish I could deal with people like him everyday  ... View more

Would like to thank the man (I believe the name was Ronnie but might have gotten it wrong) who helped my daughter and I set up sky broadband and sky stream products over the phone two weeks ago. When we had difficulties buying the sky Black Friday products online and because we wanted the deal before it rang out we had to ring. We were connected to Ronnie who was very patient and helpful and sorted out our products for us, and even arranged a deal with his manager for Sky Wifi Max. Very nice man with excellent customer service and patience with our questions. We set up the products yesterday and are very happy with them. Many thanks! ... View more

I would just like say a HUGE thank you to the Sky Broadband engineer who came to connect my broadband service today 😊 David was exceptional! He initially was struggling to connect my service to the new super fast broadband but percervered and even came back the following day to try again. Both of my sons aged 10 and 15 commented on how lovely he was and David was kind enough to give them some career advice about becoming an engineer for openreach whilst he was happily working away. I'm feeling like a very happy customer because of the excellent service he gave. Thank you David!    ... View more

I would like to say a huge thank you to Chris for all his help today! Nice, pleasant guy and easy process in the end. P.S I received your message and thank you again! Have a great Christmas 🙂 ... View more

5/12/23. Employee named Jason (unfortunately don't know second name, but said that he is based in the office over in Bulgaria), one of the kindest and most pleasant encounters I've ever had with tech/customer service. Incredibly kind and friendly man. 10/10 service and customer approach. Thank you very much Jason, every customer support needs people like you. Great job lad!  Pay rise and promotion for this gentleman!  ... View more

I had a problem with my min-box and I sent an email to sky advising of my problem on Monday 22 May.I received a phone call from sky on Tuesday 23 May from a very helpful customer service.I explained the problem and was put through to the tec dept. At the end of it all I was able to get an appointment today 25 May between 8am and 5pm.Lucky enough I was able to be here and the sky engineer rang me about 10.30 am to day he would be here in 15 mins.It turned out the connection at my Q box from the dish was loose so the engineer put 2 crimps on it and said they will not become loose again. It done the job and I didn't need my min-box changed.I must say the service I got from customer service and the engineer was excellent..     ... View more

New customer here on Sky.   Just want to drop a thank you to the engineer that came to my house to install today in the freezing cold in Leeds.   Anthony was very helpful, friendly in showing me how to navigate the system and helped me move furniture a bit to make the installation as stress free as possible.  ... View more

Sean whose ID Is son08   Sean whose ID is SON08 One of the best advisors I have ever spoken to. He is a real asset to sky. he is a real go getter and has a no nonsense approach, real problem solver , values time.  Normally when it comes to renewal it's always a haggle and difficult and a very long process . Not the case with Sean just got on with it. I trust  Sean completely and he is a very genuine person. His expertise shows in his work and what he knows . It was a genuine pleasure to speak with him and thank you for all the work  ... View more

Yesterday an engineer by the name of Melissa came to my house in East Calder Scotland to repair an ongoing issue. This issue has prevailed for almost a year despite some help and numerous previous visits. She listened attentively analysed the issue then fixed it. Or so we hope. She was brilliant and deserves credit thanks Chris Bennett  ... View more

I was so amazed by the engineer Gary who came to help us with our lack of signal to the sky box today (29/11/23). Unfortunately he hit his head in our shed outside. He cut his head badly (I think he may end up needing stitches!) despite bleeding a lot, and he must have been in a lot of pain, he carried on working really hard. He found lots of cables that didn't work, that had been done by an electrician. He removed all the faulty cabelling running around the house to make it look neater and safer for our kids. He then put all new cabelling in. Not only did he fix it but he also cleared up cabelling that was not his work and went above and beyond. I would also like to send him my regards, I really  hope his head is okay. If it was me, I would have gone to A&E immediately and had the afternoon off. I hope the gash on his head is okay and recovers. I had to find somewhere to write a positive review, Gary was brilliant!  I hope his amazing service to Sky can be recognised somehow  ... View more

Jordan from the technical team has gone above and beyond in helping me resolve a complaint and dealing with a broadband cease which Sky incorrectly added to my account. After being bumped around the houses and speaking to multiple people, Jordan took it on his own back to ensure the case was left with him and that he would escalate this for me. Not only was he amazing with his communication by keeping me up to date but he ensured the compensation being added was acceptable for me and that I was happy with the resolution of this. Also, as this wasn't an issue which necessarily sat with him, it furthers my gratitude that he ensured i was being listened to. I cannot thank him enough for sorting out this issue and for being so kind and helpful. He is an amazing asset to sky and his team and deserves recognition! ... View more

I wanted to say thanks to Mike in the Sky protect support team.  I have a problem with my indoor camera which appeared to fail / brick / became unresponsive during a firmware update.  I think it was a fairly easy problem to diagnose - but I wanted to say thanks for the speed of response and the clarity of next steps.  I used the support / contact us process within the app - and sent an email.  I had a personal response within 10 minutes. A quick exchange of emails and the whole matter was resolved (a replacement is on its way) within half an hour.  In an era of   "your query is important but we are busier than usual so it may take 7-10 working days to reply"   a resolution in less than 30 minutes is really great.  thanks  ... View more

Just spoke with an agent in India to renew my contract and wanted to score her a 10.   She was very helpful, patient and charming but lost the call when the survey came up! Can't remember her name but she was in Bangalor, was 22 and renewed my contract today (20/11/2023 around 15:00 UK time).   Lost the connection before I could answer the survey. How can I send in a score?           ... View more

I want to say a very big thank to Sheila  from Dunfermline (Removed) for her help in sorting out my problem in upgrading to SkyQ. Three days after agreeing the SkyQ contract the IT team disabled our multi screen boxes prematurely. Obviously an error on their part. Over a period of 5 days I made 4 calls and spoke to 5 people none of whom, despite their best efforts, sorted the problem out. In fact one person cancelled my SkyQ contract without telling me. Fortunately Sheila was the  sixth person I spoke to and she immediately took control of the situation.  She was extremely professional , communicated regularly with me and resolved the situation to my satisfaction. I am very grateful to her. This became a complicated situation which was not my fault and she stuck with it to the end. I've been with Sky for 33 years and without a doubt she is the most professional person I've ever dealt with there. Please pass on my thanks to her.   Moderator note: Removed personal/identifiable details ... View more

I want to place on record my thanks to Brook who was fantastic in assisting me today. It's my understanding they are still under training, yet they demonstrated the calmness and professionalism of a seasoned colleague. Thank you!  ... View more

Saturday night I took my 11 yo daughter to see Nothing But Thieves. I cheakily ask about taking her in to the lounge as it was her first ever gig and want to see if we could make it a bit more special. Your team was so accommodating. The guy who I believe was the team leader, whilst chatting, asked where our seats were. And from this point in our night totally changed from what was going to be a fabulous night to something really special. He allowed us to sit in the special seats beside the stage. (S4)-we were shown to our seats and then guided to the lounge. Even the guy on our door was so courteous and lovely. Other than it being a blinding night of music – as my daughter put it, she also felt confident about being there and safe. - which didn't feel before going in.  Jess is autistic - And safety for her is so important to her otherwise she can feel overwhelmed. I can't thank your staff enough. I've never seen that girl smile so much and this is not an easy thing to bring out her. And I also could relax.  Thank you from the bottom of my heart.  Liz Digby and Jessica.  ... View more

After buying new phones and swapping to sky my husband was having problems keeping his old number . This went on for a week , ringing every day and speaking to at least 3 people every time , basically passed around. On the Friday I was eventually put through to Caroline . I admit at first I was angry and took it out on her but she kept her cool and was always polite . She eventually managed to sort out what the problem was and deal with it . She gave us a timeframe of when things would happen ( they did ) and I would just like to say thank you Caroline .  ... View more

Recently I was unfortunate to of lost my partner to breast cancer. In the ensuring time I had to deal with a lot of services and companies. Sky stood head and shoulders above all. From the star to customer service were quick to.move me to the correct department were the assistant dealt with all of the issues involved with compassion and understanding. Explaining the future processes that would undertake and what was required from me. In a difficult could not of asked for more, from many other companies received so much less and could learn so much from sky service ... View more

Thank you so much micheal for all your patience and help with our issue , sky are extremely lucky to have a member of staff like you who actually calls back when he says he will and does a wonderful job can't thank you enough 🤩👍 ... View more

Just want ot say a massive thank you to Beverley from the mobile cancellations team. I had been trying to cancel my broadband since the beginning of April and after many calls and many system issues preventing me from being able to resolve the issue, Beverley was able to get this all done for me whilst being really lovely too.  Thank you so much, its been a bit of a saga but all resolved and I can relax now! 😄 Beverley definitely deserves an award/recognition for her customer service. ... View more

I rang Sky to discuss renewing by Broadband and spoke to Lorna. She was extremely helpful with a pleasant attitude and easily explained my options. I was then put through to Jess as I had a mobile question too. She was similarly helpful and helped ease my concerns. Well done to both. Superb customer service ... View more

Abbie was a pleasure to speak to and didn't hesitate to help fix an issue that a previous advisor had promised but didn't fulfill.   It was all sorted the next working day and even received a text from her to confirm this.  ... View more

I spoke to an agent this morning named Michael, I thought my bill was wrong and was confused, I have lupus so this happens a lot. Michael reassured me everything was correct and made sure to explain it all so I could take notes so I remember. I also enquired about a TV service and he made it all very easy and clear and helped me get it set up at a great price. He was very patient with me when I asked and very polite. He is by far the standard of customer service everyone should aspire to. Thank you stacey  ... View more

I'd like to send a big shout out to David who helped me yesterday with my new package. I'd spoke to Ben on Tuesday who arranged my package but when I checked,  the monthly total was nothing like he had promised and caused me some concern. I spoke with David yesterday who was wonderful and managed to get my monthly payment back to what had been promised earlier, and with such kindness too. He did say I would receive a text where I could rate the service but I didn't receive it, hence my thanks to him here. ... View more

I would like to send thanks and gratitude to Florence (i may be spelling this wrong) but he is a member of Sky Loyalty team Dublin. I called today at around 140pm and was put through to him as I wanted to cancel my contract as the new price was expensive. Well he changed my mind. From the moment he took my call he was so friendly, polite, professional and charming. He was so helpful and informative. We had some lovely chats while we waited for available quotes for my account to come through and I can say from many years in customer service that Sky are VERY LUCKY to have him on staff. He is someone to be cherished and brightened up my day. I was ready to cancel my contract today but he turned it around. A true gem and a pleasure to speak to. Please thank him from me for being his wonderful self. We'll enjoy an irish coffee one day Claire 🫶 ... View more

I rang up regarding changing my data allowance on my sim. The first man I spoke to was not in the department I needed but he was really friendly and helpful in connecting me to the correct department.  The woman who sorted my SIM was lovely. She found the deal I was after straight away and then found the best deal to suit what I wanted. She was really friendly and we were able to have a laugh while on the phone. 10/10   Thank you!     ... View more

I would just like to say congratulate and thank Andrew from the dunfermline call centre (Removed) for his outstanding customers service. He was very patient knowledgeable and friendly. He is by far the best customer advisor I have ever spoken to from any company. Thank you so much for all your help Andrew. Also maybe his call should be used for training purposes. I really hope Andrew gets the recognition he deserves with his outstanding service that he delivered.   Moderator note: Removed identifiable details ... View more

My broadband and tv were due for renewal next month and I got a fantastic deal and I'd like to say a big thank you to Elizabeth for all her help she was very kind thank you Elizabeth  ... View more

Eugene picked up my call to Sky about poor WiFi reception. He was patient and friendly. Eugene is based in Bulgaria. He completed all the checks with me and has arranged for an engineer to call at my home. Really appreciated his help and the conversation as a whole. Well done!😊 ... View more

I want to express my gratitude to Shiv for his assistance, who was incredibly helpful. He was quite understanding with me and suggested that I upgrade my phone, which I did. Even though it wouldn't have happened if it weren't for him, it was a wise choice. ... View more

Just wanted to praise the engineer Lee who tried his hardest today to fix our Internet problem.  From the moment he arrived he was polite, thoughtful and professional.  He put shoe covers on even though I said it wasn't necessary and he was careful in my home listening to my instructions about my pets . He listened carefully to what had happened,  my concerns with respect and tried his very best to help. He's a credit to Sky , more staff should learn from him.   ... View more

There is two people who have helped me in the past 24 hours. Jacquie is dealing with a nightmare billing situation for me, she is very understanding and trying her best to resolve the issue as quickly as possible. It's really reassuring that the person who is dealing with my situation is as proactive and helpful as she is.  I've also had an issue with my Netflix account. I was assisted by a lady named Lindsay, who was as nice and helpful as anyone I have ever encountered in my 10 years as a sky customer. She was extremely understanding and listened to my issue and found a resolution quickly. She really was great.   5 Star customer service from both of them! *****  ... View more

Laura helped me to sort out the Move Home with Sky problem. She was extremely patient through the whole conversation and she walked through few possible solutions with me .  Now my problem fixed!  ... View more

 *** SKY TV must appreciate there staff for such services ***   Thank you so much Chelsea.. Your services deserve appreciation thats the reason I am sharing my thoughts hope SKY team read and appreciate you.   I am with SKY TV since more then 10 years but recently due some advisors errors and false promises and promises made to give me a call and apologise or compensate ... they lost trust ... i lost my trust talking to any advisor because they seem caring on phone but at the back they do mistake and customer like me suffers there mistake and extra billing.   But Chelsea is the staff I spoken to on 29/09/2023.. between 9.am till 10.45am.. Her customer services shall be an example for perfect customer handling. The way she handle my queries.. my issues... my past bad experience.... very Professional .. sweet.. caring... and with in time she handled my problem which I had been struggling and frustrated since August 2023.... she handled in one call and thank you to her manager as well she/he helped her.. but if services like her provided to customers will always keep us using SKY TV. THANK YOU Chelsea and SKY Team for having such staff and services. Words might not explain the kind of appreciation I really wanted to share for her .. but I am a happy customer for today just because of her.   If Sky needs to contact me they are most welcome.   Regards,   Asif Faizullah   ... View more

Following months of recurring issues with the Sky Broadband and our internal Sky TV coverage via the four miniboxes (which I now understand were mainly Broadband related), we were seriously contemplating moving to a different supplier.  However, in desperation (because I routinely work from home and broadband is essential) we decided to book what could have been the final engineer’s visit from Sky. Occurring on Friday 10th May 2024, Jason from Sky proved to be an absolute star!  He went above and beyond to tackle the ongoing frustrations with our broadband and minibox coverage.  Not only did he handle the technical issues with finesse, but his personable nature and professionalism shone through every step of the way.  He's clearly not just a skilled technician; he's a genuinely nice guy who made us feel reassured about continuing our relationship with Sky spanning some 36 years. Jason's dedication and excellent service are the reasons we're staying loyal customers.  Thank you, Jason, for your outstanding work and a job very well done.  Finally, I consider Sky to be extremely privileged to have someone of Jason’s obvious qualities in such an essential, customer-facing, role. ... View more

I renewed my sky sim deal yesterday as due for renewal in October I upgraded from 2 gigs to 4 gigs of data I had a very kind gentleman and woman helping they were fantastic so I want to thank them very much for there help I can't remember there names I'm an accessibility customer I then spoke to a guy who I couldn't understand he was foreign at sky mobile team I was told I'd only speak to people from the uk and not abroad please make sure in the future when I speak to sky mobile it's uk advisors only Thank you  ... View more

Had a problem with my SIM card so I contacted sky and spoke Manoj. Manoj went above and beyond to help me out, I even came away with a new phone which he helped sort out ,absolute credit to the company so thank you Manoj.  ... View more

I am a Sky Broadband customer and took up an offer for the sim only mobile service being a "light user". I am not certain if I can name the individual concerned but his initial is "A". I will keep it short but he was extremely helpful in explaining the situation-understood my circumstances and advised a method to retain my number which I had transferred.   ... View more

Wanted to send my thanks to Derreck (I believe his name was) for his customer service - he couldn't do enough for me and ensured that the payment for my credit agreement went through without issue. He asked me to participate in a survey after the end of the call, but unfortunately the call was disconnected before it loaded. Regardless though, it would have been 10/10 for everything and he is a credit to the sky call centre team. ... View more

We are often quick to complain in this life but less quick to praise, so I wanted to credit @Anonymous (removed) in Sky's Dunfermline office. After having struggled for over a week to get where we wanted to, including one conversation leaving my wife in tears and our broadband and home phone cut off, Sheila took hold of the case and has brilliantly navigated us through the choppy waters of telephone customer services. We are now up and running again with the services we wanted. Thank you Sheila, your personal touch has been very much appreciated. Thomas   Moderator notes: removed personal details  ... View more

I've just got off the phone with a lady from your call handling in regards to my broadband ( 6/02/25 at 2:28) I cannot for the life of me remember the name of the lady but I just wanted to say thank you so much again for how the call was handled, the kindness,help and compassion given to me during the call. You've truly put a smile on my face and it was so lovely for once to have someone who genuinely cares about and wants to help you with any issues.  As I can imagine it's very hard doing calls with customers especially when they are unpleasant so THANK YOU !!! You are a credit to your job. From you fellow ASD phone twin.  ... View more

I'd just like to say that today (06/02/2025) I have signed up to Sky to consolodate some of my Bills across multiple Services. I spoke with a Customer Services Rep based in Leeds/Bradford called Dan, I was awaiting a feedback survery but as of yet this hasnt come through and before I forgot (as is my way) I just wanted to send an email to let you know how good he was. Thorough, genuine and an absolute pleasure to deal with on the phone, he sorted everything and went above and beyond to ensure it was an easy journey for myself from start to finish. An absolute asset to your team and I would love for this message to reach him. I can provide SkyID and Tel Number in order to identify my acc and the phone call easier if needs be. Thanks very much Dan, I hope you receive the recognition and all the best for yourself in the future!  Take it easy, Chris. ... View more

My mother and I spoke with Andrew in Dunfermline (from the dedicated Accessability team) on the 1st and 2nd Sept 2023. Andrew guided us through switching account details to my mother's name after my father's death. He did so clearly, thoroughly and with patience and sensitivity. He gave us a lot of his time, answered all of our questions and left us with a better understanding of what we were signed up for and what steps to take next. He made the effort to call us back directly on a Saturday when he was working and even called several times when he couldn't get through initially. His calm and methodical approach helped us to navigate and resolve a tricky issue and we are very grateful to him for that. ... View more

@Veronica Thanks a million for the help earlier. Just want to say that this should be the standard set at Sky with regards to customer care. Pleasure to deal with and took me through every step to get to a timely resolution.  ... View more

We had a 20+ minute chat with Shelley tonight (after issues with your system this morning when trying to do similar). Shelley was fantastic. She listened, understood and worked out the best deal moving forward for the 3 Sims we have with Sky. Thankyou Shelley - a credit to Sky and pleasure to deal with!!   Allie and Lorna   ... View more

Everything went wrong when we were switching to full fibre. From orders not going through to open reach putting it in the wrong place.  I got through to a man called Memo who said he would assist until all issues were sorted. He contacted open reach and pushed until the problem was sorted. They came back the day after he contacted them and sorted everything exactly as he had told them. I missed his call back to check everything had been completed. Thank you Memo you really are doing a great job.   ... View more

Dear Sky Management Team, I hope this email finds you well. I am reaching out to bring to your attention a recent experience I had with your customer service that genuinely made a significant difference in my perception of Sky as a company. The individual at the centre of this positive experience was none other than Karen. From the moment I started my interaction with Karen, she exuded the utmost professionalism. Her understanding and empathy towards my situation were palpable, making me feel genuinely heard and valued as a customer. In today's fast-paced world, this genuine human touch is all too rare, and it was a refreshing change to feel so well taken care of. But more than just being understanding, Karen demonstrated an impressive level of patience. Regardless of the complexities of my concerns, she never made me feel rushed or as though I was a burden. It was evident that Karen was dedicated to resolving my issues, and she did so with grace and expertise. I believe that individuals like Karen, who go above and beyond their roles, should be recognized and commended for their outstanding contributions. They play a pivotal role in fostering long-term customer loyalty and enhancing the brand's reputation. It is my sincere hope that Karen receives the recognition she so richly deserves. Please consider this email as a heartfelt recommendation for her commendation. Thank you for your time and for having such dedicated employees on your team. I am even more confident in my decision to choose SkyStream as my service provider because of professionals like Karen.   Warm regards, Samiul ... View more

Following on from the amazing work Phil fekm cancellations helped me, he put me through to a tech advisor Joanne; who was the epitomy of support; not only did she help me resolve and explain what has been going on with the issues with my line, she took her time to explain had Happened, broke down everything that had/ NOT happened, which made me reassured what was happening with my line rather than a no it all speaking jargon! Then she was helpful and understanding when I had to support my child, finding out her name we had a huge thoughtful conversation about an event she recently went to, that I had been to many a time and we clicked with the conversation, then afterwards she supported me more with resolving another issue just to help my child.     Sky...! Joanne should be fully recognised for her thoughtfulness and support for what she had done that no other tech advisor apart from another helped in cancellations   .  Please recognise her good work...!  ... View more

thank you so much for sorting my broadband and wi-fi out you are truly a wonderful lady , so nice to talk to a absolute wonderful person i cannot thank you enough . truly a credit to your job . xx marie  ... View more