Send Thanks to Sky

Just had to put it out there that today we had Shaun (removed) come and upgrade all our Sky boxes. We have a pretty conviluted installation and he got his head around it and carried out a seemless upgrade and we are so happy and over the moon with his first class knowledge and work. We knew it was going to present a problem but he never stalled a true professional and actioned everything we could want. Very impressed, very diligent and a super guy - well done that man!    Moderator comments: removed personal information  ... View more

I just wanted to say a huge thank you to Christine Hamill who helped me yesterday spending over an hour explaining very simply how I could save money but also without being at all push or salesy pointed out clearly how I could swop some phones on my contract and end up with a better phone for a similar pricepoint.   I ended up swopping 2 phones and spending a little more but with more data as I required.  She also looked at my TV package to see if any savings could be had which was not possible but I was so grateful for her attention.    Mostly I am happy with the service I receive and I always know it will be a long call which can be hard when I'm trying to hold down a full time job, but yesterday I was cut off twice from other members of the team and was grateful when one person just talked at me trying to sell me stuff that was way beyond my pricepoint and seemed to ignore that the whole point of my call was to save money.   Christine, on the other hand, really listened to what I had to say and I brought up the fact that I'd been alerted to the possibility of swopping some devices and she explained how that worked and exactly how much it would cost me and how that would differ from what I was spending now.   She was amazing.  Just really trusted her to give me the right advice.     Thanks you Christine - you really did help me and you made my day a little brighter too.  🙂c   Moderator comments: edited title ... View more

Thank you so much to Thea for the chat and all the help with sorting my broadband out, azing job and very friendly 😊 thank you so much ... View more

Thanks for the call today. The guy I spoke to managed to fix half of the issue on a click of the button. He was however  keen to fully fix the issue and so continued to look into what might be causing the problem. Would like customer service like he provided always. Thank you.   ... View more

I called in two days ago to get a plan extension done on my contracts. At the time is couldnt be done as the system needed to update. Scott was very patient in explaining everything to me, I have anxiety and making many phone calls doesnt help but without knowing that Scott kept an eye on my account and called me back the next day to solve my issue. I have spoken to many advisors in many companies but I have to say Scott is patient, calm, friendly and someone who can absolutely help any customer and make a difference to their day just by going the extra mile. I would like to appauld Scott,  Sky definitely is lucky to have him. (Removed)   Moderator note: Removed personal details ... View more

I made two calls today and both members of staff were so helpful, both people made me feel like they were there to help and not push expensive products to me. I had plenty of questions for both team members but especially a lot of questions about my broadband and tv during the second call! I was given plenty of time to talk to my partner on the second call (he was dealing with grumpy baby on the first so I had to ring back later!) and we were given plenty of help in tallying up costs of different packages/combinations. It was nice to make a call and not feel pressured to make a decision without chatting about it first. Thank you both for your time and help today!  ... View more

Hi, After having  Contact with your Call Centre, I expected an E Mail requesting feedback, surprisingly none arrived. Which is preferred to other companies hitting you with feedback requests before you leave the site/ call. Well done Sky👍.   So I feel searching for feedback methods is warranted I this case. I called the Company on  31/7/23, and after a short delay(eased by a choice of music) a young lady called Shruthi took my call. She was at your India centre, as I am hard of hearing I usually have difficulty understanding heavily accented operators, Shruthi was excellent and understanding, making my renegotiation process easy and fruitful. She listened and answered all my Qs. The revised offer was acceptable, so I'm staying with Sky.    Please pass on my thanks to her, for being a spot on Agent and a credit to Sky.⭐⭐⭐⭐⭐.                                      Regards P H.           ... View more

Matt came to my property to get my Sky box connected and sort my broadband. He was friendly and guided me through what to do if something went wrong etc. Really genuine person and did a great job! Thanks Matt 🙂 ... View more

I'd been having issues ordering broadband, with 2 orders getting cancelled. I was dealing with staff over the phone but, when walking past a Sky store, I decided to go in store and see if they could help. The staff member Kamal in Manchester City centre was so helpful. He helped me to create a new account and answered all the questions I had. He was very friendly and professional. All my issues were resolved by him within minutes. I want to thank him for his time.  ... View more

i like to thank😁🙂 zoe the sky sky advisor at sky today she was willing to listen to my issue she ran a line test and found a fault😞🤔and she said i will have to book openreach to come and sort this issue with speed to your hub and asked me when i like them to come after telling me all the avalible dats and times and i chose and she said all booked in and thanks zoe i hope she gets some reward for the polite help and helped me out greatly today thanks zoe🤗😊😁 ... View more

im happy for the help today sky man thomas today he was willing to listen to my issue and went out his way to help me hope he gains futher in the company🤗😊 ... View more

Thanks to the engineers at sky for fixing the network problems  ... View more

I would like to thank Sharon for helping me choose the right product for my family, she made the sales process so smoothly and gave me plenty of information I needed and she definitely knew how to handle customers.  A well spoken lady you are Sharon.  Really appreciate your help.   Susina ... View more

Thanks to gauss who resolved  my issue via my call today. As I was getting out of contract charges even though I'd paid off my last bill huge help thanks gauss really appreciate your help @GAUSS  ... View more

I spoke to this lovely lady (Amy O) a couple of weeks ago about my rising Sky bills. I was in an emotional state and she was so patient, so caring and so good at her job. She managed to get me a deal which allowed me to keep Sky, a service I heavily rely on being disabled. In my opinion she went above and beyind what was required of her and I think she deserves a huge pat on the back or a lovely gift from yourselves. I have dealt with some useless advisors over the years, she will remain in my memory for her kindness. Julie Dover. ... View more

Rang up about my netflix it was hacked , so he cancelled it straight  away and then looked at my package i have and saved me money ..bonus .. he was called david and Scottish rang him yesterday  Tuesday  10th on the morning  ... View more

I would like to say a big thanks to Drew at sky customer service / broadband cancellations. 10/10 for all he did for me  today. A fantastic representitive.  I never received a survey as expected so thought it right to still give feedback.  Please pass on my thanks.  Kind Regards, Chris Hutchins    ... View more

I want to send a massive thankyou to @abd for helping me to order an ipad for my son for Christmas on Saturday 25th November 2023.  Not only was he was patient with me, we had a good laugh, he answered all of my questions, didn't rush me at all and i felt very at ease knowing he had alot of great technological knowledge. What a lovely young man.  ... View more

I feel I must bring your attention to the agent I spoke to yesterday. Her name was Becky, she said she was in Stockport. I was having trouble with one of my pucks, on a call lasting more than an hour, she was extremely patient, talked me through the reset process and we eventually got there, I was so impressed with how she handled things. I hope this get passed on to her and give her a raise.😁😁 ... View more

Hello I would like to send a very grateful thanks to the very helpful lady on Tuesday 28th November at approximately 19.45 This lady went out of her way to help us. We are mature citizens and not so quick with technology.  My husband had his email shut down and was very distressed.  Nothing was to much trouble she went to and fro getting advise and helping us explaining in a way we could understand. Her patience was admirable not only that she was polite and very approachable.  We cannot thank her enough.  When the problem was sorted we gave a big cheer and she was so pleased.  Thank you once again a real diamond.  Please ensure she gets some sort of recognition. Thank you           ... View more

I just wanted to say thanks to Elaine for her excellent customer service. She managed to knock my bill from £75 to £51, but I also had a lovely chat with her after having a rubbish day. She was really lovely and cheered me up.   Thanks Elaine. What a wonderful example you are.. She is Scottish and has worked for sky in total, 20 ish years. I rang at 11.34, so please pass my thanks on  ... View more

Phoned Sky today about our mobile bill and how we could reduce it down, we were connected to Ibrahim, he was very helpful and reduced our bill down and suggested ways how we could save money on our bills without taking a bigger plan. Super helpful, 10/10 customer service. Thank you Ibrahim! ... View more

I would just like to say thanks to the Engineer Kieran, who came out and installed Sky Q, he was very knowledgeable and had answers to all the questions I had and had a bit of a chat about the old sky kit from many years ago in my childhood it was quite nostalgic (I'm a bit of a tech nerd myself). He couldn't get on our flat roof due to not being able to get the ladders though but used his initiative to find another solution to the issue he was facing.   I would also like to thanks the people that have helped me out in the Accessability team who have been excellent in sending out some acessability remotes for my elderly grandparents to use, and even applied a sky store voucher to my account due to them accidentally using the free movie voucher on a Korean movie. They also gave me a direct phone number that puts me through to someone at the accessability team without any menu options which is a bonus.   I moved over from Virgin Media and I did question my decision when I did it, but now there is no looking back, it's miles ahead in terms of TV and customer service.     ... View more

I have received such great customer service from Jeff at sky over the past few weeks I have called on behalf of my great grandmother to set her up with sky however had a few issues along the way which were out of everyone's control, however Jeff went above and beyond to get it resolved for us he was so friendly always called back when he said he would and in the end set her up with everything she wanted. Hopefully he gets the recognition that he deserves as he's been wonderful.  ... View more

I would like to thank Matt, Yvonne and Tony for the excellent service I received recently.   Moderator note: Removed personal details and added subject detail to body ... View more

Hi, I phoned you for some help to continue my sky account as I couldn't afford future bills. And with great help and understanding I kept all of my sky packages at a affordable price . I couldn't have asked for a better person to help me a very big thank you to you , all the best m sexton    ... View more

Been bouncing back and forward trying to get my broadband installed.  It hasnt been the smoothest service, but I have to say that the Sky call center and the people who work there are absolutely amazing.    Friendly, quick and so helpful. You guys have really good staff ... View more

Cojo was extremely helpful. Dealt my issues immediately. He also went above and beyond his role. I am so grateful for all his help. ... View more

I wished to cancel the TV element of my Mom's account.   After several emails and calls, Kerry (Sky Accessible Customer Service) finally sorted the first part of it this morning for me by adding my actioning a power of attorney so that I could deal with the account on my Mom's behalf. Thank you Kerry for understanding what I needed and resolving the issue so quickly so that I could speak on Mom's behalf. ❤️   Secondly, thank you so much to Lorraine who I have just come off the phone with. She used empathy and discretion to ensure that Mom wasn't out of pocket due to cancelling the TV element of the service. I have just started dealing with all things for Mom following the death of my Dad and it was so refreshing to speak to someone so helpful who just tried to make it as easy as possible for me. ❤️   I really appreciate the service I've received from both Sky operatives that I've had the pleasure of dealing with today.    Kind regards   ... View more

I would like to say a huge thank you to Lilly in the customer service team, she went above and beyond to sort our connection issues out. She was a genuine pleasure to talk to and is a real credit to your team Sky! Please make sure someone gets this message to her for me as I think people like this make Sky the best customer service team in the industry.  ... View more

Thank you for sorting the fixture lists on ios ... View more

I am not sure of his last name, and I did not receive the post Sky visit feedback email so unable to give my feedback, so hoping to post something on here and the feedback gets back to Toby.   Toby came to me on Wednesday 26th July between 12:00 - 14:00 in the South East (Kent) area. TN15 is the start of the post code. He was absolutely great and nothing was too big of a problem for him. Very well mannered and a nice person to be around.   Please ensure he is recognised for this! ... View more

I wasn't sure whether I was meant to stay on the phone or I would get a follow up message to take the survey, it seems I've missed it.   I believe the lady I was speaking to was Muskan (apologies if I got it wrong).  10/10 for the service, no faffing around and getting right to the point.  Pleasant and helpful.  ... View more

I'd just like to say thank you to the 2 customer service people I spoke to on Tuesday and Wednesday. I'm new to sky and it went live on Tuesday, I've always suffered from poor signal in most of my flat except from the room the hub is in. I joined sky because I upgraded the hub to the wifi max. On Tuesday I was still experiencing poor signal so I called them and the first man I spoke to was so friendly and polite and went above and beyond to help me, I didn't catch his name but we had a lovelt chat at the end of the call about his cat! I was still having issues the following day so I phoned again and spoke to the loveliest lady, again I didn't catch her name. She was so lovely to speak to and very helpful. She organised a wifi max pod to be sent out and it's arrived today, my flat now has speeds of 60/70mbps whereas before the most I ever got was around 5mbps! I can't thank Sky enough for rectifying issues I had with other service providers for 4 years! The customer service I have experienced on 2 occasions now has been absolutely amazing, the wait times are short and the people I've spoken to have been so helpful. So Thankyou to the man with the cat and the lady I spoke to for being so nice and fixing all my issues with my wifi! So glad I joined Sky ... View more

Was expecting Openreach to connect my Unltrafast Broadband between 8am and 1pm. Contractor from Circet arrived just after 11am and the job was complete at 12:30pm. All up and working. ... View more

Just wanted to let you know how helpful Caroline from the home move team 1 has been.  She was extremely patient and understanding when she got a rather emotional call from me this week and not only helped and calmed me down but solved the problem and called me back on her next shift to finalise everything.  During this stressful time she was kind and helpful and it was appreciated more than she realised.  Thank you again Caroline.  ... View more

I had an issue with my Wi-Fi and Router after fibre being installed. Kayleigh came out to me (15/11/2023) and was so informative polite and knowledgeable. You are an asset to Sky Thank you so much for all your help ... View more

Big thank you to her son at sky protect for helping me out on a bank holiday Monday with my sky doorbell issue    big thanks 🙏  ... View more

I would like to thank Danielle from the sky help team on x for sorting out the ITV channels issue for me has the sky centre help team did not realise about this issue so thank you once again Danielle means a lot ... View more

Hi    I spoke to a really helpful and very personable guy yesterday PM, whose name was Oli. The only other thing I know about him is that he lived in/near to Stockport UK.    I was wanting to add Netflix to my SKY Q account and he was hugely helpful in explaining, in plain terms how to do this. He was very patient too as I downloaded the My Sky app onto my mobile. He also talked me through when and how to avail myself of a new rate on Signature subscription as it was coming up to renewal time.  In all my interactions with umpteen company Customer Service Departments over the years, he had by far and away the most engaging and helpful personality, a credit to your organisation.  I hope you are able to track him or his line manager down and convey this feedback to him/them.  Regards      ... View more

Since I didnt receive my feedback text i'm sending via this forum instead. Yesterday (from approx 11am 30/03/24) I spoke to 3 different customer service persons who only succeeded in failing to understand my issue and passing me on to others. The 4th person was Mark in the Cancellations team who not only heard and understood everything I was saying, but took steps to resolve my issue by achieving me a bill reduction as well as ultimately keeping my custom. I don't particularly want to go through so many different people again in future, but it was worth it yesterday. Thanks Mark for hearing me, massively appreciated.  Darshna Chudasama   ... View more

I would like to express my gratitude to the exceptional call handler who skillfully addressed my complaint on 19th July. After enduring numerous frustrating calls and unsuccessful attempts to resolve the issue, I had grown increasingly disillusioned with Sky. However, this remarkable individual truly listened to my concerns and took decisive action to resolve the matter. Their dedication and professionalism not only resolved my complaint but also restored my faith in Sky's reputation.     ... View more

So this one is a bit of a double thank you Firstly i wanna say thank you to @adam Who provided me with answers to the questions i asked as well as being patient while i pecked his head about offers an deals Secondly i want to say an absolute massive thank you to @Samantha who offered nothing but Grade A service She was Friendly a great communicator but not only that she had banter at a high level which was freaking great.   All in all Sky customer Gets an A grade from me ... View more

I had a very complex complaint passed from team to team over 2 days. I was very stressed and frustrated. She is the only person I spoke to that resolved my complaint. Had lots of misadvice. I'm so sorry I don't have her name lovely Scottish lady asset to your company. Thank you so much ladybin third party cease escalations team. ... View more

I would love to say an extra special thanks to the sky customer service worker gilian. I was passed about 4 or 5 times before getting put through to her, she made the whole issue pretty much go away 🤣🙈. She was very polite and normal of that makes sense, she made me totally comfortable and sorted all my WiFi issue. For future I will be asking for her for any issues I have. ... View more

I have been having difficulties setting up  new TV with a second Mini box in my house and despite some really great support from the technical team an engineer was bookedto come yesterdayJuly 17..Jordan arrived promptly and after I had explained the problem he imediately got to work and after about 20 minutes the issue was resolved.He was efficient polite and very confident in what he was doing .I was most impressed and although I am not accustomed to writing reveiws I was soimpressedI felt he needed to be commended for his excellent work Well done Jordan Mary Seymour     ... View more

I would like to praise Jack in the Netflix support department. He stayed on the phone with me today for about an hour or so trying to sort out a Netflix account link issue. Although he couldn't resolve the issue at the time, he prepared and readied other options as 'chatting' with Netflix agents was unhelpful. Jack promised to call back later after suggesting I actually call Netflix support to get 'unlinked' from a family member's account as the 'chatting' proved useless. I managed to talk with someone knowledgeable at Netflix in the end who sorted the issue and Jack did indeed call back, though I missed his call (he left a message), so I couldn't thank Jack myself. Jack us a credit to Sky for his service and patience and I hope he is properly recognised for this. Thank you Jack.  ... View more

In today's world, we're very quick to complain. Often, for those where things don't go quite right, their voice is often the loudest and it's not always does thanks get passed along when it's deserved.  Safe to say, that was me today. Who started his call with "Is this the right department to make a complaint to?"   Well, luckily for me, the chap on the other end of the phone today was Daniel in the Tech Team. He listened intently to my concerns and not only managed to calm me down, but had me laughing and ending the call one happy Sky customer with a new subscription that I wanted.   My concerns raised from trouble with Sky TV and Broadband post-move. Unfortunately for me, my apartment block hasn't upgraded it's Hardware and SkyQ won't work for me. Daniel helped me get setup with Sky Stream and sorted out ending my SkyQ contract. On top of that, my broadband speed issues are now being resolved with a visit next week after listening to why I was frustrated and empathising entirely and sorting it out without patronising me and really got to the technical detail that I wanted too.   What really made Daniel stand out to me was how human he was. There wasn't any carefully orchestrated 'call centre script' - just a fellow gamer like myself who understood why I wanted my Broadband connection resolved. We discussed video games, had a laugh and overall, he fixed every single one of my concerns methodically and saved me from the big headache I had with the stress of moving on top. I genuinely was in such a bad mood when I phoned today and I ended up feeling terrible I'd even wanted to complain by the end! 😊   Honestly, he's an absolute credit to Sky and embodied the spirit of the company. I felt like I was talking to a friend who was just being honest and helpful, but that also cared a great deal about Sky and Sky Products too. I wish all companies had a Daniel when I called 😂 ... View more

Michael was absolutely superb installing our Sky tv today. Prompt, thorough, very tidy and a very nice guy.  ... View more

Dear sky,My wife and I have had problems dropping in and out for months,and had tried everything,A phone call just does not help. The visit from your amazing specialist was great ,he went through all connections ;including phone ,and found there to be a fault,plus switched of booster at box which interfeared with signal. We have had Zero problems since he left,what a great chap,Friendly and very helpful,in Fact ,an outstanding ambassador for SKY.,well done ,Sorry if I've got name wrong. Best wishes to you and your family.  Brian. ... View more

A huge thank you to the person I spoke to this morning at Sky. My broadband speed in the past day was flaky and not the usual 150mbs. I had rebooted my router and unplugged things etc. to no effect. She took time to understand my issue and from her end identified it was actually a booster issue and made me reset that. Success! All speeds in the house back to where they were. Thank you.  ... View more

Really happy to have called sky support and got connected to Jason.  He was curtious, responsive and efficient in helping me.  He is a credit to your customer Support!! ... View more

This thank you is for Franchesca.  Her Id is FDX01 for going beyond excellent customer service and solving problems.   Thinking out of the box and working with an exiting and new rental tenants Franchesca has ensured a family will have internet and sky tv when they move into their new home.  This Ukrainian family uses the internet to communicate with family and friends back In Ukraine. Many thanks again and we wish you all the best with your new role Franchesca.  Olena and Mark ... View more

Upon calling to discuss my package I was put through to Ahmad a short while later. This guy was absolutely brilliant, resolved my query efficiently & smoothly but also had a great sense of humour & exceptional customer service skills. He is genuinely an absolute credit to sky - I said I'd give him 11 out of 10 if I could! Protect him at all costs 🙂 thanks for a very happy customer!  ... View more

A MASSIVE thank you to Dillon/Dylan from customer service who spoke to me today. Absolute sweetheart of a man and made me feel so lovely and welcome I hope he gets a bloody raise or a bonus. Such a lovely man just by a phone call. I can't do another thing until he gets the recognition he needs.  ... View more

Amazing service! I've signed up with Sky at around 8pm without any isssues. Very polite customer service and extremely quick sign up process. I've received my Sky Stream pick next morning literally after 10 hours. That's amazing how fast they delivered it! The deal and price were also amazing! I'm so happy that I decided to switch from Virgin Media! Thank you for your service!  ... View more

Excellent service -  when we called to sort our increasing bill - being pensioners with a disabled son living at home - both Fiona (in Glasgow) and Katrina (in Livingstone) were exceptionally helpful and went the extra mile!  Fiona was so friendly and reassuring and called us back with a package much more suitable to our requirements and income.  We are extremely grateful to both these lovely ladies and would like our thanks to be passed to them and hopefully for them to be recognised by Sky management for their excellent service.  ... View more

I just phoned regarding broadband issues that we have been having for a number of days. I got through to Dimitri. He was extremely helpful and polite. He was knowledgeable and knew exactly what he was doing and how to tackle the problem we were having. Normally calling any company with issues is stressful, but Dimitri made it easy and he deserves recognition for the amazing job that he did and how nice he was to me. Nothing was too much trouble and he provided all  information with clarity. Often when calling companies you speak to someone that clearly doesn't want to be there but he did not give this impression at all - if all customer service people were like this it would be much easier to get issues resolved. ... View more