I have an outstanding complaint with Sky following a failed/mis-sold Sky Q upgrade with many failed interactions with different agents. Then I was fortunate enough to connect with Andrew. What a breath of fresh air! Professional, articulate, technically competent and dedicated. From the first call he has taken ownership of my issue and is determined to follow through until everything is resolved. if you're looking for someone to train others in how customer service should be done, Andrew is the ideal candidate. I only wish I had taken his full name to include in my feedback
