Re: GILLIAN GCL23 is Amazing - Status changed to: We’re Finding your Staff Member

Ongoing issue from 10th October, I had taken to phoning in daily for an update. Then one wonderful day (29/10/24) I spoke to Gillian she took ownership of our issue and her closing statement was "don't worry Helen you don't have to call every day I will update you everyday" and Gillian was true to her word, I got a text every morning until Openreach had fixed our line. Then when it was fixed she called me to check I was happy. My only issue now is next time I have a fault I won't be able to get Gillian.  @GCL23

2 Comments
Status changed to: We’re Finding your Staff Member
 
Status changed to: Mission Accomplished

Hey @HCP1234 

 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  

 

Thanks 

Fanni 

Community Moderator 

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