@Veronica Thanks a million for the help earlier. Just want to say that this should be the standard set at Sky with regards to customer care. Pleasure to deal with and took me through every step to get to a timely resolution.
Precious was the name given over the phone an I was told it would be under Veronica for the community feedback when asking where to give a positive review. Hopefully my feedback gets to the right person anyway 😁. Sky Ireland also!