Hard to say bye to Sky

I was calling to query what was going on with my switch to another broadband supplier who offered their own Fibre connection which Sky couldn't do because of Openreach. As I hadn't heard anything about my equipment I wanted to check if everything had been processed. Lori was a great help. She understood my reason for leaving and my concerns regarding my billing. She pursued the matter and advocated for me even though she knew I was leaving Sky. The next day she fulfilled her promise to me and called me to let me know how things had moved forwards and all was to my satisfaction. She was really friendly had good banter and a credit to Sky. My experience with Lori means I will always think of Sky first if I need another broadband provider with Fibre in the future. Maybe I'll even consider Sky TV...

2 Comments
Status changed to: We’re Finding your Staff Member
 
Status changed to: Mission Accomplished

Hi @Vovk 

 

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  

  

Thanks 

 

Sarah 

Community Moderator

Comment on this thanks