Send Thanks to Sky

I phoned today after an email to say my data plans were out of contract.  The lady I spoke to was brilliant and helped me find an even better deal than I had first been offered.  She was very friendly and very informative and I came off the phone very happy, which I find very rare these days when phoning a large company! Thank you! ... View more

I had a Sky engineer visit last Friday called Gary, I was in work, so my mother was there to let him in, it turned out that we had to have a new sky dish and all new wiring, my mother rang me to tell me everything that he had done and in fact it took him a couple of hours, in not the best weather.  He was polite, helpful and very courteous towards my mother, in fact she said it was a pleasure to see someone who took a pride in their work.   Anyway, Sky usually send out a survey straight after an engineer has called but I havent received anything and I wanted to make sure that Gary was commended for the work that he did, he is an asset to Sky, so thank you and please thank him on behalf of myself Dawn and my mother Kay   Kind regards ... View more

We just wanted to send our thanks to Ian the Sky Engineer who visited our property in Rothwell on 24th February.  He explained everything very clearly and despite the property causing some problems with the dish location he went out of his way to find the most suitable spot. A very friendly man indeed and he deserves all the recognition in the world.  Cheers Ian we hope this reaches you.  Alex and Lucy ... View more

Hi Over the last two days I have had a problem with sky store  Thursday I spoke to your colleague Page who was a very good customer service and very happy to see my problem but we couldn't resolve it and we both decided to give the problem a day to see if would solve itself. Friday I contacted sky store again and luckily enough I got hold of Page again. Page said my problem was with my bank. Cut a story short I phoned sky store again and spoke to your colleague Peter. Well we spoke for a while and he was really happy to spend time with me to sort my problem out. I was really impressed with the courtesy and friendly attitude they had with me and should be commended for there attitude to customer service. Many thanks  With regards  Keith morris  ... View more

I would just like to say thank you to our engineer Gary who visited today. I had to reschedule my appointment when he arrived due to my school run and he kindly went to another job and then came back. We've had signal issues since before Christmas and when he looked into it for us there was an issue with our cabling and dish. He then ran new cabling and installed a new dish in the most horrendous rain and managed to sort it. Great customer service, thank you so much 😊 ... View more

Needing help with a return which was handled swiftly and Gavin reduce my monthly bill. A pleasure. Thx. ... View more

Olayika delivered a great service throughout. He was very pleasant kind and funny and helped to resolve the problems. His ID is (Removed) if he could please be recognised for his great service I would be thankful.    Moderator note: Removed identifiable details ... View more

My partner called today and spoke to David (removed) from the Glasgow Retention office to address a difficult and complex situation. David was super helpful, understanding and polite. He went above and beyond our expectations to help him and ensure that we understood everything.   While on the phone, David sent emails to various people, spoke to colleagues and managers to help and even had a possible non-returns charge waived to make life easier.    This man is an absolute asset to Sky. He knows how to speak to people and get's the job done efficiently and to the highest standard.    Thanks so much for all your help and support David. Have a great day.   Moderator note: Removed personal/identifiable details ... View more

My sky contract was coming to an end next month and I wanted to find a new deal with amedments to my package. Initially the contact centre service on two occasions was terrible and left me so frustrated. I nipped into the store in the Metro Centre on 19th Feb 24 for advice and the staff member gave me the number for the cancellations team. The man I spoke to on the cancellations team was incredibly helpful and found a great deal for me (pretty sure he was scottish) So grateful, thank you so much 🙂  I phoned at 12:54 on the 19th if that is helpful. ... View more

Many thanks to the engineer who came out today! She went above and beyond to help fix the issue and - fingers crossed - everything is sorted and working perfectly! ... View more

Many thanks DEANNE (Scottish accent), you talked me through the problems with my TV reception on 17th February.  You were kind, calm, clear , patient and precise. You called back the next day to confirm the 'fix from ethernet to WiFi still worked.   ... View more

I've called three times within the past month to sort out various issues to do with my account and setting up new services. Every single time I have been put through on the phone to a staff member who has been genuine, friendly, and helpful. I've always ended the call fully satisfied with the service, and would love those I've spoken to to get some recognition.  ... View more

Hi. I received an automated text from Sky and it did not suit my particular purpose in reply. We have only been with Sky a month, I don't think that's long enough to recommend it. 6 months, maybe. BUT, I can sing the praises of Deanne (Scottish accent). On 17th Feb she had the patience of a saint. I am a pensioner so have no technical background/jargon. She managed to talk me through step by step what I had to do to get my TV working using wifi instead of the dodgy ethernet. She managed to do it with great grace and leave me feeling uplifted. She even called back the next day to check all was well. Can't praise her enough. If she is the example of a Sky employee then I look forward to the next 6 months when I would be happy to complete the questionnaire . I truly hope this feedback gets to her. ... View more

Peter our sky engineer came out today, 15th February, he was very friendly took the time to talk us through everything he needed to do, made sure we were completely happy and asked us to double check everything was working before he left! Brilliant service hope this reaches him and he gets some recognition.  ... View more

Hi folks We had a problem with our apps and mini boxes not working. We were sure the mistake on our package was caused by the call handler thinking we had sky plus not skyq. After 2 weeks of having this problem, the engineers checked everything, a call was made to the call centre in India, and the problem was resolved. The 2 engineers were a credit to sky, polite efficient and friendly, thankyou to all concerned.   ... View more

I just wanted to send a special thank you and like to point out the wonderful women Mary I had on the phone with customer services, she was absolutely amazing and helped me with all my questions and listened carefully to what I had to say and was very sympathetic with me. Mary's customer service shouldn't go unnoticed as she is amazing at her job!  Many Thanks  Jonathan  ... View more

Want to say a MASSIVE thank you to Daniel who attended my nans house today for a line issue. He went above and beyond which is huge kudos considering my nan was flapping and anxious about her new installs and phone line being down. He helped sort out her Vitaline setup whilst there and with me being 300miles away I cannot thank him enough for giving her the peace of mind she needed and being amazing patient and caring!  ... View more

I called into today with my elderly father to try to reduce his costs. The call taker, Afhal, was very helpful and efficient. We were happy with the result of the call and more than pleased with his professional, polite and friendly approach. ... View more

Just wanted to say a huge thank you you Luke the Sky Engineer who visited me on 5th Feb. We had been suffering from a really frustrating broadband issue which had dragged on for weeks. BT Openreach had tried and failed to fix the issue and it was only when Luke came to the house that he really got to the bottom of things. Luke was clearly passionate and skilled and was so open and friendly. He spent time diagnosing the problem and then meticulously worked to fix the problem. I was seriously set on leaving Sky as a customer at the end of my contract (which is now) until I met Luke. The company should be seriously proud to have him as an ambassador and as an engineer visiting customers. He is an absolute diamond, thanks again Luke you're a gentleman and an absolute credit to Sky.  ... View more

My thanks to Jonathon today for the service he gave to me. After a short discussion he knew exactly how to resolve it. He was efficient, polite and well informed of Sky products. As a result I was happy to renew my account with Sky. Well done Jonathon you are a breath of fresh air. Regards,  David. ... View more

Would like to say a massive thans to Corrina in customer services. Lovely lady and a credit to sky. Need more folk like her  ... View more

A huge thank you to Thomas (the most friendly and helpful fella I've ever spoken to!) Thomas went above and beyond to help me today, explained things in a very clear and precise manner and is basically an all round wonderful asset to Sky!  ... View more

Thanks to Mark in the broadband team tonight, sorting out my Broadband offers and saving me some money! Excellent service a really pleasant guy! ... View more

I spoke with a lovely Sky representative yesterday (4/2/25 at 17.17) who's been dealing with some issues I've had with having no Sky got the past 2 weeks. He's got a really nice manner about him, explained everything with me & made a follow up call at the time he said he would. He was super kind & helpful, I just wanted to say a big thank you to him. I don't know his surname, he's called Colin & he's Scottish. We need more helpful people in the world like Colin.  ... View more

I called on Friday 2nd of February and spoke to Declan. I have to say, he was an amazing, friendly, polite and helpful adviser. I explained to Declan that I had spoken with one of his colleagues just before him and that I had hung up the phone on her as she was rude, very dry, hopeless and eating!   Declan apologised, explaining that should never happen. It was a first for me from Sky.  Declan explained everything he was doing, looked at my Sky Glass and told me that he could see all the errors. Declan ran me through some tests/checks. He advised that I could have a replacement TV sent out.  I have to say, he is a credit to have working for you. I hope that, if needed in the future, I have the pleasure of Declan being my adviser. Please let him know that I have sent this and that I said thank you, again.  Do what you can to keep him as part of your team!  ... View more

I needd to upgrade my phone today so went to basildon to speak to someone, and emma was really helpful and answered all my questions, even got me a better deal for my tv and broadband. I will be popping back soon to sort out my sons phone.  ... View more

Spoke to Conner at Sky today in regards to Recieving my £35 refund (this was since I had cancelled my sky broadband services and the refund was taking longer than expected)  He was the only advisor to actually upsell something to me, recognising that I had a new broadband provider however had not purchased a tv package. He was able to offer me a great tv package and now I am once again a sky customer! ( I was willing to continue with sky broadband + tv once my contract had initially ended expecting a fair price, since I had been a customer for 3 years however previous advisors hadnt done a great job at all with any enticing offers rather only offering me the standard full price packages - and I then had to switch to virgin media when I much rather would have accepted a good deal from sky !) Anyhow, great work and service from Connor and I hope he is recognised for this. ... View more

Got through to John in the Sky Stream team today as I was out of contract and using sky satellite TV. John was unbelievable throughout, great craic, professional and got us brilliant offers. We were about to switch to Virgin media but now remaining with sky since our upgraded broadband and upgraded TV package is now less than Virgin as a new customer and is saving us £30/month on what we were paying. Brilliant customer service. Get this man promoted!! ... View more

Thank you to customer service agent who spoke to us on the phone at 11:46am today, he corrected a mistake that a previous sales agent had made earlier today and he was very patient and helpful and able to honour the price given.  At the end we should have connected to a survey but unfortunately we were unable to leave feedback, it would be a big 10 from us.  Please can this be passed on to him as he was great.  Unfortunately we don't have a name.  Thank you. ... View more

I've had a  question reguarding a Sky delivery and the welcome to Sky answering Bot couldn't help, the Sky Messager Service tried but didn't really help. But one guy who I accidentally got connected to at Prioty Customers Services answered my question in a matter of minutes. I have no name,  but I did tell him how greatful I was but I want Sky customer services  that nothing beats speaking to a human.   ... View more

After I had an email to say my contract was up for renewal and the new cost  would be £156 per month instead of the £104 I currently pay for all the goods, I contacted sky and the lady was very unhelpful and said best they can do is £146 per month, so I said I would go to virgin and compare (who could do the same package for £96) I called back and spoke to a gentleman who said to call back on 30th jan as that's when my contract end date is and they could see better deals then, called back on that date and to my surprise spoke to another unhelpful person who said £146 was still the best and that's all they could do, went through to cancellations and spoke to a nice man called David, he was so helpful, he looked into my package and shockingly could match my current price, he was so helpful and explained everything fully and took his time to make sure everything was in order, so thank you David, maybe the other colleagues could do with some extra training. ... View more

To the Manager    I would like to pass my compliments on to the manager regarding Paige at the Newcastle Call Centre. We have had an ongoing issue with our account for half a year or more and despite being a difficult and angry customer to deal with, she was calm and took ownership of the problem and saw the situation through to a positive resolution. Her entire attitude was very different to some of the people and teams I have spoken to at Sky and she is a credit to your team.   All the best   (Removed)   Moderator note: Removed personal details ... View more

Spoke to a guy, (didn't catch his name) this afternoon who was very quick, polite and helpful, On an already stressful day, I was on and off the phone quickly as he solved my issue instantly.  ... View more

I have been in (relative) despair over the mast week with my lack of Sky and Openreach service. All of your advisers have been lovely but Holly went out of her way, even though I had an 11 day wait for an openreach engineer [the third one] when speaking to Holly today she has managed and been really patient with me, to get my Sky TV completely up and running in two rooms.   I hope you really appreciate this member of staff/your wonderful colleague, Holly Best regards Kim Jones   ... View more

Would just like to thank James in the contact centre, by chance its the 2nd time I have spoke to him regarding a few connection issues and he has been the most polite and helpful representative I've spoken with from any service provider. He promised to call back in half hour and stuck to his word. He is a great asset. ... View more

A big thanks to Craig in the Glasgow office for restoring our faith in Sky after several useless calls and getting the foreign call centres. He understood the issue and explained what he was doing the whole time and had such a pleasant manner. When he couldn't deal with it anymore, he promptly passed us to the correct people and there we spoke to Lyn (sorry if its the wrong spelling) on the guest team. She resolved out our problem so quickly and gave us the best number to contact them in the future. I'm so very happy and impressed with the customer service we received today thanks to Craig and Lyn! ... View more

Hi, I would like to thank my brilliant engineer Thomas who attended our house today to fit our Sky Q box. We had a dilemma with the setup of our other tv's in our house but Thomas helped explain the problems and he even spoke to my son on the phone for a few minutes to provide the options on what could be done. As two eldery pensioners this was a big help as we didn't really understand the issue. Thomas installed our new Sky Q box and even played around with our setup to ensure that we still had freeview  on our other televisions in the house. He is a credit to Sky, thank you! ... View more

I'm a bit late doing this, but I just wanted to say a massive thank you to Andrew who I spoke to back in November it was down to his good customer service that we decided to stay with Sky instead of moving to another provider.  I didn't get the customer service Feedback thing to give him 10 out of 10, so thanks, Andrew ... View more

I just want to say a big thanks to the customer service agent Victoria who tried to help me with a broadband engineer query. Although she couldn't resolve my query she tried all she could and was just brilliant! Easily the best customer service agent I've ever dealt with! If agents can get customer recognition rewards I would love for her to receive recognition for the service she gave me over the phone! Thank you!  ... View more

Thank you very much to Jon in cancellation/retention today (23/01/24) After contacting Sky yesterday, about a huge rise in our monthly payments and speaking to 4, yes, 4, very unhelpful reps, we had decided to cancel our account today. On speaking to Jon (short for Jonathan, I think he said) and being offered a much better deal, we decided to stay with Sky. Immensely helpful, efficient, polite and friendly, Jon is a great example of customer service. ... View more

Ryan and Ian visited this morning to look at why we were having problems with lack of satellite service.  They explained what was happening and why and fixed the issue.  They were pleasant, professional and respectful of our property.  Fabulous service, thank you Ryan and Ian.  ... View more

Hi recently we had an engineer come out to us to look at our broadband as it was preforming as it should, we was getting really low speeds. We had a gentleman called James come out to us, I would just like to say how fantastic he was, he did a brilliant job was very thorough for what was not a simple thing to get to the bottom of. I honestly thing he went above and beyond to help resolve the issue. I think he deserves some kind of recognition for this. Thankyou again     ... View more

To Help with the misinterpretation of my query asa to why my EE contract should have covered any of my contact instead of from my SKY account.   ... View more

In the last few days I have spoken with different advisors trying to resolve an issue with my Sky TV but to no avail. It felt as if they either couldn't care less and or understand what I needed. Today Sunday 21 January at 13:00 I spoke with Mark. What can I say, he was so friendly and even more so knowledgeable. This guy knows his stuff and knows what he's talking about. Having tried various things to resolve the issue it still didn't work. He has organised an engineer and within 30 minutes the engineer is arriving.   I do hope this feedback gets back to Mark and his manager as people like Mark in customer service are very rare   Thank you Mark, you're a star 🌟  ... View more

Lee was very professional, efficient and knowledgeable. He took time to explain what he was doing and went that extra mile installing extra router and sorting out the account. please can you pass on my thanks. He is a great employee to have in your organisation. ... View more

Just a big thanks to the sky staff at metro center - Kirsty (removed) she offered me the best deal and the best price for my new sky glass and broadband she explained everything perfectly and even helped me set up my sky account the service provided by kirsty was amazing and so fast and easy to set up, kirsty is a big credit to the sky team thanks again x     Moderator note: Removed personal/identifiable details ... View more

I have been a Sky customer for over 25 years.    I contacted Sky as my bills were getting ridiculous and I was considering leaving as things are just getting too expensive.    I spoke to Bruce (Loyalty Stay) who was an absolute star. Together we went through what I was paying for, what I needed/used and what I didn't. He was patient, informative and really friendly. Bruce gave me various options and explained each of them thoroughly.    My bills have been cut by £40 per month as I had things that I was not using at all.    Bruce went above and beyond and I am extremely grateful that he picked up my call and was able to help me.          ... View more

Can't believe how well my Mini box is working ... View more

I'd like to thank Henry from Sky help for sorting out my Sky mini box problem . It was driving me crazy!! Since the day it was installed. After numerous phone calls to Sky and BT(WiFi constantly going down)Henry solved the problem ... now it works great and my WiFi is back to normal!! it was that 5mhz thing .Thanjs Henry do patient and understanding and helpful ... View more

We want to say a huge thank you to the engineer Rich who attended our scheme in Ashby de la Zouch today and assisted the residents in getting their Sky up and running again and helped everyone with their queries. Excellent customer service, very polite and knowledgeable  ... View more

Just want to say a massive thank you to Gregg. Had an awful day dealing with an old mobile provider who just didn't want to help and was about to give up but when I got through to Gregg he helped me so much and got the issue resolved. So glad i chose Sky and Gregg made it all the better. Thank you for making my NEW customer journey the best!! ... View more

I'm having, trouble with my hub and it's been very, frustrating for me to load websites, and use the apps on my tv and other devices, so it's been nice of sky to send me out another hub to see what the problem is  ... View more

We had a visit from an engineer on the 9th Jan. The engineer (Anthony) could not have been more helpful. We had issues with Wi-Fi in the house and he was totally brilliant. Firstly calling beforehand to confirm a time, then a further call to say he was enroute with an eta. Then whilst here he repaired the issues, and then tested all of our Sky appliances to ensure suitably working. He also provided great advice for my future concerns, and even text later to check everything was still in working order. really nice guy, who couldn't do enough for the customer - an absolute credit to Sky ... View more

Would like to say a big thank you to the  lovely lady  customer advisor for removing sky cinema yesterday and adding Netflix to my package so easy kind and helpful with downgrade fee I call that excellent customer service sorry I didn't get your name 10 out of 10 I hope you see this thank you so much 😊  ... View more

Absolutely delighted with the help I received by Michael in technical support all week he has gone above and beyond to resolve my issuse, and to call me.ba k each time he said he would,  Peter from sky store was fabulous and resolve an issue,  Thank you to another lady in tech support who helped and sent me in the right direction,    ... View more

My problem is that I want the full fibre Sky package, but because the installers , Open Reach, can not/ will not  install it, I had to find out why....On contacting Sky, on two speparate occasions, two lovely Scottish ladies, Jacqueline (Dundee?) and Hilary, have taken time, listened, rang me back with further info when promised and provided me with possible solutions. Why the problem?  I have an emegency care line which must be connected within  the system and it is currently not possible with the package I require.. Thank you ladies ,for all your help and definitely the extra mile, though one of you said it was your job! Also sharing information,explaining,  expert knowledge and providing helpful alternatives to enable to get what I need.. hopefully... I am grateful ... View more

OK. I was about to leave sky. Firstly I was being charged for kids TV that I never asked for as I don't have kids. Well the first man I talked to was pleasant but he tried everything to dissuade me from talking about it or going further so that is a huge red flag. He promised he'd ri g me back. Waited two days n nothing. Second time a girl told me sorry but the engineers can't fix the problem as it's an old box. I had requested to cancel sky a month previously and I was getting so many texts n emails from sky asking me to come back and when I did I was just fobbed off. Until a lovely girl called Emma who was the only person who rang me back and said I'm going to do my best to fix this. I told her what what the engineers said. I get a call on the day my sky was turned off and it was Emma and she said go and check your TV and it was on. I suffer with bad depression n TV is a comfort. She also gave me an excellent deal. Half the price I was previously paying. Only for her I would not be a sky customer. So I'm not thanking sky that I'm with 12 years and you don't get thanked or rewarded for being loyal. So sky my name is Angelina Mongan in Dublin Ireland. So you'll know the Emma I'm talking about. She was so caring and understanding , going out of her way to fix this for me. She actually made me cry cause I was so grateful. Please give her a raise. She deserves it. I've never ever had such a wonderful person help me like that. Thank you Emma. I hope sky recognises what a gem you are and they are lucky to have you.  Thank u again Emma Angeluna       ... View more

Hi,    I would really like to say thanks to all the Sky team members who have helped get me through the process of setting up my broadband, from installation of connecting the house from the street to the internal. May I add both the engineers that arrived were very helpful and Tarek who installed the router inside was very polite and very tidy a great asset to sky you have there.   Also I would like to thank all the sky customer team members and I mean all, They have all been super polite and professional. Even to point where I have called the wrong department of the sky team, they have gone out their way to connect me to the correct department. Please if possible all the sky team I have dealt with from the start could you please thank them all and continue with the hard work they have all put in.   Thanks again to all the Sky team.   Dan     ... View more