Send Thanks to Sky

I spoke to this lovely lady (Amy O) a couple of weeks ago about my rising Sky bills. I was in an emotional state and she was so patient, so caring and so good at her job. She managed to get me a deal which allowed me to keep Sky, a service I heavily rely on being disabled. In my opinion she went above and beyind what was required of her and I think she deserves a huge pat on the back or a lovely gift from yourselves. I have dealt with some useless advisors over the years, she will remain in my memory for her kindness. Julie Dover. ... View more

Rang up about my netflix it was hacked , so he cancelled it straight  away and then looked at my package i have and saved me money ..bonus .. he was called david and Scottish rang him yesterday  Tuesday  10th on the morning  ... View more

I would just like to say thanks to the Engineer Kieran, who came out and installed Sky Q, he was very knowledgeable and had answers to all the questions I had and had a bit of a chat about the old sky kit from many years ago in my childhood it was quite nostalgic (I'm a bit of a tech nerd myself). He couldn't get on our flat roof due to not being able to get the ladders though but used his initiative to find another solution to the issue he was facing.   I would also like to thanks the people that have helped me out in the Accessability team who have been excellent in sending out some acessability remotes for my elderly grandparents to use, and even applied a sky store voucher to my account due to them accidentally using the free movie voucher on a Korean movie. They also gave me a direct phone number that puts me through to someone at the accessability team without any menu options which is a bonus.   I moved over from Virgin Media and I did question my decision when I did it, but now there is no looking back, it's miles ahead in terms of TV and customer service.     ... View more

Phoned Sky today about our mobile bill and how we could reduce it down, we were connected to Ibrahim, he was very helpful and reduced our bill down and suggested ways how we could save money on our bills without taking a bigger plan. Super helpful, 10/10 customer service. Thank you Ibrahim! ... View more

I have received such great customer service from Jeff at sky over the past few weeks I have called on behalf of my great grandmother to set her up with sky however had a few issues along the way which were out of everyone's control, however Jeff went above and beyond to get it resolved for us he was so friendly always called back when he said he would and in the end set her up with everything she wanted. Hopefully he gets the recognition that he deserves as he's been wonderful.  ... View more

Hi, I phoned you for some help to continue my sky account as I couldn't afford future bills. And with great help and understanding I kept all of my sky packages at a affordable price . I couldn't have asked for a better person to help me a very big thank you to you , all the best m sexton    ... View more

I can't speak highly enough of Martyn M within the Retetions Team. The entire experience, from the moment he answered the phone was fantastic. He was friendly, engaging and efficient, and not only knowledgeable but also took the time to address all my questions and concerns. My request had been made more complicated by other team members passing me around yet Martyn remained patient and polite throughout whilst he tried to work out what had happened. He was thorough and resolved my query to the highest standard. I cannot express how greatful I was to speak to such a hardworking employee and it is truly refreshing to speak to someone who takes pride in their work. He is an asset to your company. ... View more

I would like to say a huge thank you to Lilly in the customer service team, she went above and beyond to sort our connection issues out. She was a genuine pleasure to talk to and is a real credit to your team Sky! Please make sure someone gets this message to her for me as I think people like this make Sky the best customer service team in the industry.  ... View more

Thank you for sorting the fixture lists on ios ... View more

I wasn't sure whether I was meant to stay on the phone or I would get a follow up message to take the survey, it seems I've missed it.   I believe the lady I was speaking to was Muskan (apologies if I got it wrong).  10/10 for the service, no faffing around and getting right to the point.  Pleasant and helpful.  ... View more

Was expecting Openreach to connect my Unltrafast Broadband between 8am and 1pm. Contractor from Circet arrived just after 11am and the job was complete at 12:30pm. All up and working. ... View more

Big thank you to her son at sky protect for helping me out on a bank holiday Monday with my sky doorbell issue    big thanks 🙏  ... View more

I would like to thank Danielle from the sky help team on x for sorting out the ITV channels issue for me has the sky centre help team did not realise about this issue so thank you once again Danielle means a lot ... View more

Since I didnt receive my feedback text i'm sending via this forum instead. Yesterday (from approx 11am 30/03/24) I spoke to 3 different customer service persons who only succeeded in failing to understand my issue and passing me on to others. The 4th person was Mark in the Cancellations team who not only heard and understood everything I was saying, but took steps to resolve my issue by achieving me a bill reduction as well as ultimately keeping my custom. I don't particularly want to go through so many different people again in future, but it was worth it yesterday. Thanks Mark for hearing me, massively appreciated.  Darshna Chudasama   ... View more

Michael was absolutely superb installing our Sky tv today. Prompt, thorough, very tidy and a very nice guy.  ... View more

We came to our property to find our satelite dish had rusted off the hinges, and was hanging on for dear life by a thread.    Glen, gave me a courtesy call to let me know he was on his way,  and when he arrived at our property he was the most polite, helpful and friendly person my partner and I could have ever wished to meet! He did all he could to help us, and was so knowledgeable.    We cannot thank Glen enough for his time, and all his efforts today - what a wonderful man he is, and he truly is a credit to the company.  ... View more

Really happy to have called sky support and got connected to Jason.  He was curtious, responsive and efficient in helping me.  He is a credit to your customer Support!! ... View more

This thank you is for Franchesca.  Her Id is FDX01 for going beyond excellent customer service and solving problems.   Thinking out of the box and working with an exiting and new rental tenants Franchesca has ensured a family will have internet and sky tv when they move into their new home.  This Ukrainian family uses the internet to communicate with family and friends back In Ukraine. Many thanks again and we wish you all the best with your new role Franchesca.  Olena and Mark ... View more

Upon calling to discuss my package I was put through to Ahmad a short while later. This guy was absolutely brilliant, resolved my query efficiently & smoothly but also had a great sense of humour & exceptional customer service skills. He is genuinely an absolute credit to sky - I said I'd give him 11 out of 10 if I could! Protect him at all costs 🙂 thanks for a very happy customer!  ... View more

After many attempts to access Paramount + with no success two call to sky technical and customer service  still couldn't connect.   Then two emails to Paramount  ( no response to either) I call into the  Cardiff store. Amiee ha me connected in less than 20 minutes.  She was kind, considerate and helpful. Thank you Amiee. ... View more

I'd really like to thanks Lewis from sky3, it was absolutely fantastic to speak to a uk based call rep after being passed around 5 foreign call centre reps.  Sky you cannot believe the frustration you are causing your customers when dealing with the foreign call centres. They did absolutely nothing to help me and continued to pass me around in a phone call from hell loop! We were going to cancel until we spoke to Lewis and he arranged for a engineer to look at the fault. Well done Lewis 10 star service. ... View more

Had problems with sky mini box refusing to do anything wifi related. Matt attended today and was a brilliant, friendly and helpful engineer. Replaced the main Sky Q box as it was old and of concern it might have issues. Also replaced the Sky Mini box. Updated everything for the software, connected it all and even adjusted the LNB to ensure I was getting the best signal.   Really impressed with this service from Sky as I was just expecting to have the mini box replaced and away. But nope, he checked everything was all good and improved where possible. ... View more

I have just come off a 30min phone call with one of your team members called Saima based in Scotland I presume by her accent and I stupidly disconnected without completing the survey which I fully intended to do. Saima was absolutely brilliant and spent 30 mins like I said explaining the products and changing my original request of closing my sky account to signing a new 18month contract.  I have been with Sky for 23 years and it’s your team like Saima that keep me with you. And I presume that Saima’s performance is rated on the customer survey scores she receives, I’m really annoyed with myself for the reflex of hanging up and I hope that this can rectify this as she was awesome on the call. I hope this will reach her as I wanted to email but cannot find an email adresss Thanks, Steve ... View more

I was wanted cancel sky broadband THEN amardeep gived me canceled broadband Thanks amardeep!   ... View more

I would like to thank Shubham for his help tonight.  I had a problem with a termination fee, which I was assured twice previously would not be charged.  lo and behold it appeared on my bill.  to say I was unimpressed was an understatement, as twice before I was informed that there would be no termination fee.  Shubham was able to help me and the termination fee has been removed from my bill.  Shubham gets a 10 from me.  ... View more

Tommy was the only colleague who listened to my complaint that went back to August last year and resolved my issue avoiding me going to the ombudsman he is real credit to Sky should use him to train others as some colleagues verged on useless thank you once again Tommy for listening and resolving my issue    ... View more

A massive thank you to Linda in the customer services team this morning who has made a lot of stress around moving house and sorting out between sky stream and sky Q so much easier, a complete asset to the team at Sky ... View more

Just wanted to say a huge thank you to your engineer Paul (removed) who helped me and my children at thr A55 services near Rhualt in Wales.   Had an issue with my  car and he came and fixed it for me so we could travel safely again. What a genuinely nice and helpful guy. An absolute credit to your company. Thank you so much Paul from me and my kids   Moderator note: Removed personal details ... View more

I won 4 weeks ago from sky vip a tom gates book my friends grandson was delighted thank you  ... View more

I won tickets to landscape artist of the year filming and legoland  was lovely didn't expect to win but I hope whoever gets my tickets now I've cancelled both enjoys the events it's just too far away to come  ... View more

Had the BEST service phone call with Harvey, not only was he helpful with my sky package that I wanted to take out, he also had a genuine interest in what I had to say myself as a customer. He was really friendly and is definitely going to go far!  Had a really enjoyable conversation which has ultimately led me to write this!! ... View more

I recently had an issue with my Sky Protect Doorbell, after trying every troubleshooting step under the sun I decided to try and contact them for a replacement.   I emailed the support team at 8pm on a Friday I had a reply by 9am on the Saturday asking for a few details. Once those had been provided Gerson followed up within 15mins informing me that a replacement had been sent. That replacement arrived on Monday. Brilliant & efficent service, something I will always say thank you for as its rare these days from most companies 😊 ... View more

I'm very grateful to the sky engineers who fixed by signalling issue on Tues 5th March at my house in W.London. My engineer Daniel and his mentor (didn't catch the name) did a very complicated and time consuming re-wiring job on my flat roof. They were very professional, good natured, mindful and had to explore many options to resolve the issue sucessfully.   In particular, the senior engineer who is also Daniel's mentor broke the ice with my neighbour and very diplomatically managed to get access through his garage, something which I was doubtful about. We're on better terms now, thanks to the tactfulness, professionalism and positive attitude of the engineer.   Overall very happy with both engineers and appreciate that they went over and above to resolve both my technical issue and brokered good relations with my neighbour, reducing the job time by getting the access.   I offered Daniel a few treats I was baking on the day, but didn't get to do the same with Daniel's mentor who helped with the neighbour.  I would like to send a box of chocolates to show my appreciation to both. Please provide an office address if possible, Sky Team.     ... View more

A Sky engineer came out this morning and fixed my Sky TV.  I had been without it for over 2 weeks.  I would like to thank Kirsty very, very much for her help.    Amazing,    Martin Fernquest  ... View more

Had my install visit last Friday and the engineer (Removed) was top notch. I have a lot of anxiety issues so was at 100% before they arrived. Jamie immediately put me at ease with his happy smile and banter throughout the visit. An absolute credit to your company. The install went perfectly and they talked me through other products that could benefit me moving forward.   I am reaching out this way as I was waiting on a feedback survey but haven't received one and Jamie absolutely deserves some praise. 10/10 from me!   Moderator note: Removed identifiable details ... View more

I rang to cancel my broadband as I had found a new provider. Whilst helping me with this, Eve looked into getting me a better TV contract and explained Sky Stream to me and that it would be cheaper. It was all so easy and straight forward. The equipment arrived the next day, super easy to set up (for once!) and Eve rang me back WHEN SHE SAID SHE WOULD (never happened to me before) and updated my account to reflect my choices. She was super helpful, friendly and genuine and made me much more confident that if I ring in the future, I will be met with such great customer service. And I really like Sky Stream! ... View more

I was served in the Manchester market street store this Sunday by a lady called Emma, I went to get a new iPad after I'd broken mine that morning. Was having a bad day and she was just really lovely and helpful and helped me to get sorted, and just such a nice person to talk to! I came away in a much more positive mood and wanted to thank her for being so lovely in my hour of need!:) ... View more

Stephen came to sort our internet outages, he was great, quick, knew what needed fixing and got thr job done; plus he seemed like he cared.  Thank you Stephen for your help and getting the problem sorted. DT ... View more

I would like to send a massive thank you to Luke from Tv retentions team for all your help today 🙂 If only all customer service advisors were as helpful and patient. Give this guy a pay rise Sky! ... View more

Last night I had to call Sky to cancel my mother's Sky contract as her health has declined to the point her TV is unused.  I was put through to the accessibility team and spoke to Pam. She was beyond helpful and so very friendly and understanding. I can't thank her enough for dealing with this delicate situation in an excellent and efficient manner. ... View more

Huge thank you to Andrew (Removed) who went over & above today when I rang SKY again regarding a remote control issue. Andrew's an asset to SKY!   Moderator note: Removed identifiable details ... View more

I want to send my thanks and appreciation to the lady on the phone earlier today (11/03/24) from the cancellation team. After 3 weeks of chasing and speaking to no end of employees at sky from all different teams my account has finally been updated to reflect my contract. Every employee (at least 3) I spoke to wrote notes on my account and said a manager would have to amend the details but after x amount of working days my contract details wouldnt change.   Unfortunately I didnt catch the employees name but I do have her work identification number (Removed). Again I would like to thank this employee as well as her manager. I hope they recieve this message as well as any appraisal benefits they could be entiltled to for outstanding customer service.   Moderator note: Removed identifiable details ... View more

I have just been on the phone to a gentleman from customer service called Garant And to say thank you so much for your help, you are Gentlemen personified and look forward to speaking to you tomorrow at 6:40. Thanks, Paul Harding ... View more

I was wanting to say a massive thank you to all the people (Bradley)customer support services for arranging an open reach engineer to fix my Internet connection issues for the following day, and for the young engineer who has been so kind, understanding and fixed the issue which was a broken O.N  box supplying the Internet feed. I am housebound due to medical issues and I am dependent on my Internet access for all my needs. Therefore I very much wanted to express my gratitude for all their kindness and support and efforts relating to my situation and in resolving this matter with quick action and attention.  so thank you guy's,  your absolutely brilliant and awesome:) ... View more

I called to cancel my broadband and Sky TV as I am moving back in with my parents with my children following a very abusive relationship. As I was still in contract there was quite a large cancellation fee. I started to panick as money is extremely tight for me at the moment. As I wasn't cancelling to go to a different provider, etc, Stephanie spoke to her manager and they were able to resolve this for me. This isn't the only reason I wanted to say thank you to Stephanie... I was very upset and emotional on the call and Stephanie was so kind and patient with me. Although she was also upset by the call she reassured me this is all temporary and life will start to get better. She also gave me the name of a charity that may be able to help. Please, please give her the recognition for what she did for me today. She went way above and beyond what she needed to do and I am truly grateful she answered my call today.  ... View more

Didn't get his name but the engineer who attended my house in Morey today (removed) was superb - very friendly, extremely helpful and totally knowledgeable.  Thank you for your help and advice!  Sky - can you please pass this on to the engineer?  Thanks   Moderator note: Removed personal/identifiable details ... View more

Would just like to say a massive thanks to ym engineer Darren in Sheffield. Turned up on time, was very knowledgeable and very polite, explained everything step by step and made sure to tell me everything he had completed to get my sky working properly again. Very polite man and made me feel very comfortable 🙂 hopefully this message will be passed on because he is an asset to your team 👍 ... View more

I called Sky to alter my Sky talk package and the person answered within seconds, he said he needs to pass me on to his colleague, again in seconds I was dealt with. Well done Sky!! ... View more

I would like to thank Elly today for solving my week long internet problem. I have spoke to 2 different advisors everyday since Sunday and no one would listen but elly went above and beyond this morning and solved my problem thanks so much elly  ... View more

Thank you Lochlann . You brightned my day.  🌞   ... View more

Dear Sky   We recently moved house and the Sky engineer, Laurence (removed),  that did the TV install was a absolutely first rate.  Not only did he patiently go through the entire setup process with me, he even called back a few days later to check everything was still working ok after the broadband service finally got connected.  A real credit to the Sky brand !!  Location- Nuneaton Warwickshire.  Install date - 22/2/24 (pm)   Moderator note: Removed personal/identifiable details ... View more

I had some issues with sky,one of the staff from sky named Harrison he had helped me to sort my problems a very big thanks to him from the bottom of the heart.     From Mr Ali  ... View more

I would like to say a massive thank you to Rahen ( hope I have spelt his name correctly). What a credit to your sky team. Lovely mannerism, very professional, and understanding. Was very patient when I did not.understand something. Went through everything thoroughly.  Can't rate the service enough. Need more people like this in your team. Thank you for such a positive experience. I was hoping to leave a nice review in the surgery for him today but no survey came through after my call. So I hope this reaches him.  ... View more

Want to thank Jez who came out to us on 02/02/2024 in Hook, Hampshire. He text ahead to let us know he was coming, apologised for being early (he wasn't, arrived around 9am) was professional and knowledgable and not only connected our Sky box following our house move but also stayed to show us additional features of our Sky Q box which we were unaware of and also help with setting up the soundbar. I really hope he gets some additional recognition as this is the sort of service that retains Sky customers long term. Thank you! ... View more

I have an outstanding complaint with Sky following a failed/mis-sold Sky Q upgrade with many failed interactions with different agents. Then I was fortunate enough to connect with Andrew. What a breath of fresh air! Professional, articulate, technically competent and dedicated. From the first call he has taken ownership of my issue and is determined to follow through until everything is resolved. if you're looking for someone to train others in how customer service should be done, Andrew is the ideal candidate. I only wish I had taken his full name to include in my feedback ... View more

Just want to say a huge thanks to Jamshed who I spoke to on the virtual chat this evening. He was very helpful and patient with me and helped me sort out the renewal of my sky tv and broadband. Sorry we got cut off before I could say thank you.   Thank you Jamshed.  ... View more

Had a lot of trouble trying to cancel my booking for the installation of SkyQ and the engineer visit that was schedule for the 29 Feb 2024. Rang sky a couples of times from the 20 Feb to request the cancellation, was told I would be transferred to the department in charge - each time it was quite a long conversation but it appeared as though the request was not passed on to the department/person in charge of the canceallation. Instead Sky started sending me the equipment via the Roya Mail  which I requested it to be returned to Sky. Then the following day I received a call from Openreach wanting to come to install the cable for which I turned down. It was really such a headache until on the 24Feb I rang again, this time a direct line to the customer service - had a good long chat with "Neal" I believe this is his name. It was such a relief to finally get to talk to someone who was willing to help a customer.   Neal was a very helpful, patient, kind, understanding person. He took time to explain what I asked and didn't understand. He is really one of a kind - Sky UK I wish you know that you are lucky to have him working for your company I do thank him for his help, patience, kindness & understanding       ... View more

Would like to highly praise (Removed) the engineer who came to see us on Tuesday. We are in the middle of a massive house move and he was completely unfazed by the situation. He offered solutions to all the problems which cropped up and was so efficient at suiting up in harness, replacing the dish, drilling a new hole in the wall to replace a dead cable and even had time to used to test our phone line coming from VoIP to a non fibre property. We sincerely hope that Simon is truly valued by Sky, as after 20 years on the job he is exceptional!   Moderator note: Removed personal/identifiable details ... View more