Re: Excellent Customer Service - Status changed to: We’re Finding your Staff Member

I have been a Sky customer for over 25 years. 


I contacted Sky as my bills were getting ridiculous and I was considering leaving as things are just getting too expensive. 


I spoke to Bruce (Loyalty Stay) who was an absolute star. Together we went through what I was paying for, what I needed/used and what I didn't. He was patient, informative and really friendly. Bruce gave me various options and explained each of them thoroughly. 


My bills have been cut by £40 per month as I had things that I was not using at all. 


Bruce went above and beyond and I am extremely grateful that he picked up my call and was able to help me. 





Status changed to: We’re Finding your Staff Member
Status changed to: Mission Accomplished

Hi @dimpz007 


Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  




Community Moderator 

Comment on this thanks