Credit on broadband account

[Teddypom]

I have moved my broadband to virgin simply because of cost. Can anybody confirm what happens to the credit on my account? Will it be moved to my other accounts or will it come back to my bank?

[caesarome]

Are you also a Sky TV customer ?

[Teddypom]

Hi, 

Yes I have sky TV and Mobile. 

[caesarome]

It should be used against your tv bill or if you prefer you can have it refunded back to you and help with this can be arranged for you via here if you want ?

[Teddypom]

Thank you x 

[caesarome]

Do you want it refunded ?

[Teddypom]

I don't mind I just don't want it lost 🙈🙈

[caesarome]

@Teddypom 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86 · Accepted solution]

Thanks for escalating this. We’ve sent an invite to @Teddypom to chat.

[Leanne98]

Hi I paid my bill on the 1 of July for 33.08 but its not been received can I ask why

[Mark39]

---

@Leanne98 wrote:

Hi I paid my bill on the 1 of July for 33.08 but its not been received can I ask why

---

DId you make another manual payment? Did you pay by card?

[Leanne98]

Yes I did I did on the first of July witch was monday

[Mark39]

It may be because of a slight processing delay by your card issuer. Or possibly your payment has been set against your next bill, depending on when your payment date is.

Far simpler to set up a direct debit or automated card payment, as Sky require you to,  so that you don't need to worry about making payments yourself. 

[Leanne98]

Card is already set up.but there don't come in for payment 

[caesarome]

Do you see a credit on your account ?