Cancelled Full fiber installation

[Adouble]

My full fiber was supposed to be installed at the end of December, my allotted time was 8am-1pm I waited all day to at 5 to 1 to receive a text stating that it was cancelled. I looked into this and it states I should be due a credit refund however have had no coresponsable regarding this. Furthermore when I called to rebook I was told there was nothing I can get for this. Or tough luck. How to I escalate this. Furthermore the broadband is currently out in my area and we have been given no update on this. I would request a further credit for this inconvenience. Thanks

[TimmyBGood]

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@Adouble wrote:

My full fiber was supposed to be installed at the end of December, 

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The end of December is only twelve days in the past: account credit typically takes significantly longer.

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@Adouble wrote:

Furthermore the broadband is currently out in my area and we have been given no update on this. I would request a further credit for this inconvenience. 

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That falls under the automatic compensation scheme after two working days without broadband.