Billing issue

[Skybroadband4]

Can anyone let me know how i can speak to sky directly about my billing problem I am having. 

[Daniel0210]

@Skybroadband4 

Is it something we can help with?

If not, to call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile or alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated UK number should be displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it should provide a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[caesarome]

@Skybroadband4 

Wjat is your billing issue as we might be able to help on here to save you calling.

[Skybroadband4]

Hi, 

So basically I'm unable to pay my bill due to losing my job recently. I need to talk to them about maybe setting up a payment plan but everytime I try to call the number which is on the letter it says I need to pay the outstanding balance and set up a direct debit then I am able to talk to someone. 

Its very frustrating. I don't know if anyone could help with this. 

[Daniel0210]

@Skybroadband4 
Restrictions are normally only due to a missed payment and they are applied automatically so agents can’t override the process. If your services have already been restricted any calls made to Sky will only prompt you to pay,

Sky won’t reinstate services until you’ve paid what is owed and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.