Send Thanks to Sky

Hi - I recently had a very difficult experience with Sky when I was attempting to manage my elderly Mother's move into a home and where I wanted her to have a Sky TV, Broadband and Phone package in place as part of that.  I won't go into the details but I dealt with a number of people at Sky that all demonstrated reasonable customer service in the conversations that I held with them but where information given to me was incorrect, not communicated to other departments involved in the installations and most annoyingly where committments were not kept (for call-backs). After far too many instances of this kind I was ready to throw the towel in despite the fact that I feel the product offering at Sky is better than competitors and something that I definitely wanted my Mum to have.  At this time I spoke to an operative in the Uddingston call centre called Kerry and since that point, my experience started to turn around to the point where I can now look back and say the installations are all in place and everything has been resolved (well almost 🙂 - I still have one small issue to resolve). Kerry's Sky ID is KEW06 and she took control of the complaint that I had raised with regards to our early treatment on this.  I always received full and correct information from Kerry, she explained the processes facing me as we went through and most importantly, always followed through on her committments to call me back etc.  Kerry's customer service was first class and she is a credit to your organisation - We would be with BT if it wasn't for her intervention.  I have struggled to get appropriate feedback through for Kerry so hopefully this attempt will be successful.  Please pass on my thanks and gratitude to her. Many thanks & Regards, J ... View more

I have spoke to sky today to swap my mobile phone, and i spoke to lisa from the mobile team and a gentleman called jim can i just say i have never come across a company that has such a team with excellent customer service, lisa was amazing she stayed on the phone with me helped me work out a way of swapping that was easiest for me and also helped me work out future bills, she did not rush me she took so much time in going through everything and made sure i understood everything before agreeing to anything, and in between also having a friendly conversation, she was amazing later on i spoke to jim yet again amazing customer service guided me on how to sign a credit agreement and in between polite conversation i was not rushed off the phone....as i say there is not one company i have spoken to weather it be insurance companys right down to other companys that have the same customer service not one absoulutly amazing customer service, lisa and jim from the mobile team are a credit to sky they really are i dont normally write reviews etc but i felt this time this was worth every second, i hope they get to see my feedback and know how much i appreciated there help today. ... View more

Just wanted to write a quick note to say how impressed we have been with Lav and how he handled our issues. I never usually like going to customer services etc., as I always feel like they waste my time and don't really care about our problem. However, Lav was so patient and understanding and it really felt like he actually wanted to help and wasn't rushing to get off the phone. Another thing to note was that he actually called me back when he said he would, which is a rarity in this industry. Lav managed to get us our best deal, whilst remaining efficient, positive and very professional - he's an asset to Sky!!  ... View more

I have recently had a problem with billing to my Sky account,this has been dealt with by Ashley in the Sky office,I could not have asked for better service,she took a lot of trouble to sort out the problem ,I received phone backs as promised and the problem was solved ,Great Work Sky and Ashley ... View more

I just wanted to let you know that I am so happy to provide some positive feedback to a large firm for once. I'm specifically speaking with reference to one of your engineers that I had the pleasure of dealing with today. I must say, you do expect sometimes with large corporations to be sent an underpaid, under satisfied, under enthusiastic member of staff and I don't give thanks often but in this case I thought it my duty. I made a point of noting down the gentlemen's name in anticipation of leaving a review, a Mr Tomasz Skorek. Tomasz was so helpful and explanatory, taking time to show my son and I all the features and settings of the boxes. When I thought there may be a problem with the sky box sets, Tomasz very quickly assured me that my issue would be resolved which it was, very speedily I may add and we were also able to take up Tomasz's offer of adding on sky cinema there and then and at a great price! Like I said, I don't often leave reviews for anything but smaller businesses but in this case I found it particularly appropriate to express my appreciation for such a genuinely positive experience with a larger firm. Please pass my thanks again to Tomasz and I would advise you to hold on to him!  ... View more

This is a post to a lady in the sky broadband call center. The call was on Wednesday the 16th of September, the call ended at about the time 20:40.  I never got her name or a leave review email or text so this is the best way. Thanks to the awesome lady who helped me with my difficult address in bath, you certainly are a legend.  I hope she gets this message from me in weymouth court, bath.   ... View more

We had a repair visit today for Sky Q. The Engineer was fantastic. Fixed the problem quickly and was really friendly and helpful. A credit to your business. Thank you.  ... View more

Just wanted to pass on my thanks to @peter in home move dept who spent over an hour heonig me sort out the mess other sky employees couldn't seem to fix. He was so helpful and believe praise should be passed on when deserved. Please can his line manager know he is a real asset to the team. Thanks Tom    ... View more

I would like to say a massive thank you to the lady I spoke to today. Her name was Debbie and she was super helpful and friendly. I phoned to cancel my broadband but I have ended up staying due to being a customer with sky for 4 years and being able to benefit from the rewards on offer as a sky vip. I left the phone call very happy with my new contract and package.  Fantastic customer service from Debbie.  ... View more

Hi guys. Just wanted to give a big thanks to Alexxina Alx18 from the Sky Move Team for the wonderful support she has given me. Her patience, attention to detail and efficiency in contacting me and dealing my situation were absolutely amazing. Big shout out to her and the amazing service provided.   Thanks again for all of your help Alexxina and wish you all the best.   Kind regards, Cris ... View more

On Tuesday (08/08/20) morning a Sky Engineer (Andy) arrived first thing to install our new Sky Q box.  His care for detail in making sure the visit was safe under present circumstances was excellent.  His explanation of the system and the controls was also first rate.  I was surprised not to receive a simple  survey email to be able to acknowledge his excellence but this reply will have to do.  I am unwilling to put private information on a public forum but hopefully my post code WF8 will enable you to identify the engineer in question and pass on my thanks.   John L   ... View more

Just wanted to leave a great review. A gent named Hursa helped me today with organising my sky out, very helpful and made sure everything was working fine because ending the call. Very helpful and great customer service very pleased with my experience with sky. Thank you ... View more

Hi Guys, just wanted to say a special thank you to Laura in your Broadband team for her exceptional service.     ... View more

Just spent a little while waiting to be connected to someone, but boy oh boy was it worth it !! Top marks to Lav, my call was handled expertly, he is a real credit to customer service and focus, an exemplar for what is best practice.   My "problem" is not a run of the mill one and it was so refreshing not to be treated as an idiot. Lav understood where I was coming from and listened to what I had tried and ruled out as causes and possible solutions and escalated the issue as appropriate. This issue has been going on for a while ..............   It is an unusual problem in that the ios apps for Skygo refuse to connect via my static virgin ip business broadand addresses, however my desktops can view without issue from the same ip range. Add to that issue that if I connect via a vpn provider from home, the ios apps work, but my own vpn back to my home ip address range when out and about refuses to work, but a connection at the same remote site over wifi and virginmedia works without a problem go figure  - not a virginmedia issue or virginbusiness issue as both allow connection, just the business ip addresses appear blocked under the ios app in wifi where as virginmedia are not.   Lav was brilliant in his patience and with all the departments he had to connect to in order to try and resolve the issue. I was fully informed at all times as to what he was trying to do and his progress after short periods of being on hold.   In addition he took on board another query I had about getting another HD TV viewing card as I can't use Sky Q in my premises due to the way my rooms are wired and I have two perfectly servicable sky boxes that are lying around. Two Sky HD cards could mean me moving entirely to Sky and saying goodbye to Virginmedia for my TV supply around the house - again Lav got that and tried his best to make it happen, only to be thwarted by a system that said I needed to pay £269 for each extra Skyhd box that I don't need - I only need the cards !!   So although he was not able to resolve my issues tonight I actually feel like I had excellent customer service and that the issues will now go forward - hopefully for resolution, but at the very least they are going forward and I have every confidence that Lav will keep me informed of progress - be that good or bad. The rest is now down to Sky corporate to come good and show they can deliver technical and pragmatic solutions.   Because of the service and attention by Lav to the issues I had no reservations in renewing my contract with Sky - so Sky please don't let me down.   Steve           ... View more

Hi   I had Sky TV installed on 12 August. I can't remember the engineer's name (sorry!) but he was very friendly and as our installation wasn't straightforward, open to ideas and suggestions about where to site the dish. All done in 1.5 hours, set-up and working perfectly. I'd like to thank him for doing such a great job, he's a credit to Sky.   Gavin Tillott   ... View more

I would love to be able to thank him again for everything he did.   ... View more

I would just like to thank the guy I spoke to called Dean. I have been with virgin and sky not had any so helpful as he was. He went out of his way to help me after two long hours on the phone. At first I felt like I was just getting passed around, no one was helping fix the issues. I am so grateful to him and wish the other people at SKY were as helpful. 🙂    ... View more

Spoke to two sky reps today as I'm moving house soon! I honestly can't tell you how blown away I was with the amazing customer service from both reps!! I work in a customer service focussed role and I was super impressed with your reps. They didn't rush me through anything, explained all my options and more importantly they were personable - not like talking to a robot. One of the reps told me how proud he was to work for Sky and how they'd been looked after by the company during covid - so lovely and refreshing to hear. I don't remember his name I'm sure it was Erin or similar he was in the team that deal with moves. Bob on service  ... View more

Just wanted to feedback that the engineer who called out on the 26th August to sort out my Sky Q did a great job. He replaced the main box and that sorted that issue, he was able to take away one of the sky extender boxes as I didn't need them both and he replaced the WiFi router instantly improving the internet access. He also managed to get me on a cheaper bundle and was friendly and helpful throughout. 10 out of 10.  ... View more

Many Thanks to employee [removed]. After weeks of being messed about by the call centre, [removed]got all my issues sorted, I am unable to reply to email or text messages from Sky (quite silly really) so I came here to say thank you for all the help. So THANK YOU Suzanna - AKA [removed]..... Arent you overdue a promotion? Jonny Knowles   Moderator note: removed agents personal information ... View more

I would like to send a thanks to a employee called Michael (I didnt get a last name) that I spoke to over the phone, and literally  was the most helpful, friendly person ive dealt with over the phone ever. He dealt with all my enquiries fast and explained everything down the a t to me, and sorted out a package perfect for me at a great price, after speaking to 2 employees already that were no help.  Sky needs to employ more people like Michael, thanks again. ... View more

Hi   A great big thank you for the help last Thursday 27/08/2020.   I called to say I had problems with my Sky Q Box keep having to reset the hard drive.   A new box was received by DPD on 28/08/20 and old box collected.   I think the lady I spoke to on the phone was Lisa who was very helpful.   Good job all round.   Thanks again   Ian ... View more

Would just like to praise the engineer Stuart who came out to do my home move in the Falkirk area. Very professional and very compliant with COVID. Thanks so much!  ... View more

We've just had Mike from Ashton, Manchester in our new home setting up our sky box and satellite dish. He was extremely friendly and helpful, nothing was too much for him. When I said I was going to leave him a good review, he said he was just doing his job but he definitely did much more than that.  ... View more

Little Birds - brilliant!  More please! ... View more

To Jessica's manager,     At the start of the call with Jessica, I was feeling a bit annoyed with my WiFi. After chatting about this that and whatever (not sky related) she really put a smile of my face, helped me as much as she could with not just one issue, with many. We waited for someone to get back to us regarding an issue and had waited around a week and still technically are waiting..  however Jessica managed to get this sorted in a minute! She's one in a million and deserves to be noticed! Very very nice lady! And if I could I would give her a hug!  thank you Jessica!  @Sky  Please can you see that Jessica's manager sees this and Jessica. Her department is accessibility and technical team thank you.    Trinity 🙂  ... View more

Just wanted to say a big thank you to Zane the engineer who came out yesterday.  The service was brilliant. Wore his PPE, was very polite, helpful and answered all our questions, but best of all got our box working again. Nothing was too much trouble and he was very patient with us as we aren't the brightest with techie things. He has an excellent work ethic, I think you can safely say we were impressed.  Excellent 5 star service from contacting sky to the engineer coming out. Thank you again.  ... View more

Hi there    I called Sky yesterday in the morning at around 11am. I was served by Audrey who made the whole process a breeze, her friendly manor was a breath of fresh air and she really made a big effort to find out what I was using and what worked out the cheapest option. I even found out we have both just finished the same series on Netflix! I could not speak any more highly of her and I left the call having received the best customer service over the phone ever! A massive thank you and well done to Audrey for making my day and I hope she gets the recognition she deserves! ... View more

I had SKY fitted at my home this week. The engineer was so friendly, and helpful, a credit to your company.   I just called the contact centre, again so helpful and friendly. First week as a customer so impressed with you customer service    Thank you  ... View more

I would just like to say a MASSIVE thank you to Alan (Sky Mobile) who has been absolutely brilliant in sorting out and setting up a new phone for me.  I am new to all this and his help, guidance and patience throughout has been second to none. He was so helpful and kind.  He also called when he said he was going to! He deserves a medal! Thank you, thank you, thank you. Not forgetting Jenny who was also helpful and kind. ... View more

I just had a phone call on sky q follow up with Luke Austin.  The service was brilliant and I felt like I got a lot out of it. He was friendly and polite and the exchange was so pleasant that it made me want to find a way to send feedback because if all calls from organisations were like that, I would answer a lot more of them.   I wanted to give him the praise he deserves. Luke Austin.   If there is a way to give feedback, please let me know  Thanks ... View more

Donna was so helpful, she's a credit to sky. What a lovely lady. Thank you so much. ... View more

Hi,   just wanted to say an amazing thank you to your engineer Claire from Telford this morning, she was absolutely brilliant and helped us tremendously. She deserves acknowledgment from the company for her professional manner, workmanship, knowledge and was also a delight to talk to. People like this are a credit to your company.    not sure if this was the correct means to say this but credit where credit is due, nice one Claire  ... View more

Hi Just wanted to flad exceptional customer service from adviser on 16/08/20. After much confusion following e mails from sky to renew package and a previous call, to understand what i was being offered left me even more confused, entertainment, signature, superfast and all other re branding! I got through to an adviser called Hiba, she listened allowed me to send her screenshots of offers and then we both fought our way through tech issues and confusion. She has the patience of a saint!  In the end i got everything i wanted in my package a massive change from first adviser being as confused as i was 🙂 And my monthly charge dropped a few pounds. Perfect. Thanks Hiba ... View more

Dear Sky,  I would just like to thank Jess.. JCN25 for helping me sort out my issues with my mother passing away and organising my sky account. I really fellt compelled to write this letter, as I never do this kind of thing..  She was fantastic, and in these very strange times, a pleasure to talk to.  I cannot express my sincere gratitute to her, and her customer care.    Thank you  Jtymusic ... View more

Today on 14/08/20, I called up to discuss my Sky TV, Broadband, Telephone packages that were coming to an end soon, so wanted to discuss potential discounts with someone as I decided to stay on with Sky.  I have been with sky over 14 years, so there is a reason why I always decided to stay on with Sky.   One customer service advisor today was indirectly really rude and condesending i.e. she really didn't think me being a valued customer for all these years and explained I cannot get discounts as I already getting them, but my renewal prices were much higher, and she explained that "I was lucky I was getting discounts in first place".  I was being really nice and patient towards her attitude and then decided on the spot to leave Sky and told her to put me through cancellations, but she said she was more than happy to do this rather than putting me through their department.  Which again highlights she didn't value me as a long term customer.   So I got through cancellations, and I came across a person called Mark Mullan.  He was an angel in disguise.  He was the customer service representative that everyone should be talking to and all those learning from.  He spoke to me like a valued customer, and looked at me individually i.e. my account and history rather than just seeing me as another person on the phone.  He was listening to me and my concerns and why I ended up at cancellations, and he did a good job retaining me as a customer.  He offered a good discount on my package overall, which the original person she said she couldn't do and not saying 'I was lucky to get discounts'.  He talked to me professionally and with a genuine 'human' interest, which is one of the main reasons I stayed, due to his excellent customer service.   I would want his manager and even senior management to acknowledge Mark and if possible listen to the recording as evidence on how he treated me and pass the message on to rest of their team.   Thank you Mark for everything. ... View more

I would like to say thanks to Aaron, the Sky engineer who came to install my Sky Q box as part of a home move on 12th August 2020.   He was ery friendly and hugely helpful in a number of areas. My wife even said that he was the best Sky employee that she's ever known... And I used to work for Sky. Haha.   Please pass this message of thanks onto Aaron as it was a truly excellent service. Especially in the heat that we're currently going through ... View more

Hi, I have just signed up to Sky from Virgin, haven't even received my box yet (it's on delivery) I just wanted to express my gratitude for the excellent level of customer service received from the sales person (Sarah, I think). She was confident, friendly and very knowledgable. I immediately knew I was making the correct decision to switch, it was an entirely pain free and comfortable process (a stark difference from where I am switching from!) I would be grateful if you could pass my gratitude on to her and her manager. She really is excellent at her job. Thanks, Peter ... View more

I would like to say a massive thank you to Donna for all of her help and support sorting out disney+ for us. I have spoken to her several times this week she has been amazing. Everything is up and running as it should be. Her help was greatly appreciated. Was lovely to chat too!  ... View more

The person who helped me fix my TV via phone call was called Anne! She was so nice and friendly and really helped me through the process. She was so helpful and also had a great personality to make me laugh while telling me what to do. So thank you Anne. ... View more

Called customer relations today and spoke to 2 men, Martin and Ryan both based in the same team around Glasgow. Called on behalf of my gran to renew her package and both men were amazing from start to finish on the call, my phone ran out of battery so had to call back once it came back on and still got amazing customer service 2nd time around.  Both myself and my gran feel like both them should get the recognition they deserve with both their manager and higher up. Keep doing what you's are doing as you are doing an amazing job! 10/10 customer service.   Thank you both again, Jade & Denise ... View more

I'd like to give a major shout-out to Kenny (with a lovely Scots accent) who helped me immensely on Wednesday evening. I'm a bit nervous on the phone sometimes, but he was so reassuring, resolving the issue I had, and ended up reducing my bill vastly, whilst upgrading my equipment at the same time. He's obviously an abdolute credit to the company, and he made my year by helping me as much as he did. I don't have any other info on him, but I hope he gets to see how very much he's appreciated. ... View more

  THANK YOU Joe - Accessability Disability Team    Just wanted to applaude the young man (JOE) who works within the Accessability Disability Team.  Joe spend over 55 minutes with me on the phone today sorting and resolving an issue for a disabled relative with mental health issues.  Joe was polite, explaned the processes and went the extra mile to turn what would have been a complaint to a "Thank You"    It's so lovely as a carer and advocate for people with vulnerabilities to be provided with a service of such high standard and understanding.  I don't often find myself writing compliments more often complaints but today I feel that Joe really deserved the recognition.   Thank you  ... View more

We would like to say a big thank you to Jamie who dealt with our problem on Monday morning 04/08/20.  We were supplied with a new router but the multi room tv's would not work, We were previously advised we would have to wait until 28/08/20 for an engineer to call! Which would have left my 82yr old parent living in an annexe without a tv for a month and being isolated due to covid would have been a long, lonely time. I phoned the complaints line and Jamie was so professional and took 2hours on the phone to work through the problem, which he did.  We are so grateful to him for taking the time to sort this.  I  sincerely hope management will take the time to locate him to pass on our thanks as he is an asset to your company and if everyone was like him  within companies, customer services would have no complaints. Thank you Jamie 🙂 ... View more

I want to say a special thanks to Jordan, the engineer who came by my house on 31/07/21. He spent a great deal of time working to fix the satellite and sky box. It wasn't easy working through the current conditions, but he was very considerate and attentive. I really hope his kindness gets the recognition it deserves.   Thank You Jordan 😊   Cihan Vincent Yildiran ... View more

Spoke to an agent at 10:30 on the 31st July and was an absolute legend, was unable to get his name as my phone cut out right at the last minute(He was a man with a welsh accent) He sorted my contract out and really gave me a good impression of the company as a whole. Had a nightmare with a previous broadband supplier so really appreciated the amount of help he gave me in signing up. Hopefully this reaches him properly as was a top man!! ... View more

i am pretty certain the lady was called gillian that helped me change over my broadband and calls package today ... View more

it is to do with my sky broadband and sky talk package change. a really lovely lady has helped me to change her package. she had a Scottish accent (i believe). she was really friendly, explained everything to me, and it was changed straight away. i hope that this comment gets to her and that she is rewarded by sky e.g. extra day off. i didnot expect to recieve a response so quickly (not even 24hrs after i sent the email). (i should have asked for her name so it can be included in this message) ... View more

As others have said, would like another way to get my feedback to the team member and their manager who helped me.    I spoke to Samantha this morning from, I believe, the retentions/cancellations team. She was friendly, efficient and didnt pressure me to commit to anything at all but got me a good deal which suited my circumstances. Such a lovely surprise to have an easy, friendly customer service experience with a cancellations team! Please pass along my thanks to her and let her manager know how brilliant she is.  ... View more

Hi there, In case I don't receive a feedback request, I wanted to say a huge thank you to Michael from cancellations. After being on the phone for over an hour; talking to a handful of people; and being quite frustrated, Michael hugely improved my day. He helped me hugely, was funny and so, so kind. Sky, this man deserves a bonus!  I am moving home and had to cancel the previous acount first, I think Michael will be the reason I re-join with Sky when I do move. Thank you, Michael! Phoebe. ... View more

I wanted to say thanks for all the help and support I have received from sky.  My viewing card stopped working and the Help Forum was very helpful, @FernSparrow guided me through everything expertly.  It ended up that I had to call the customer service desk a couple of times as I was still having problems.  Sorry I don't have names but the customer assistants on both occasions were amazing, they even corrected some additional issues with my contact details I had been having.  Many thanks again to everyone, I have been with sky for over ten years and still remain impressed. ... View more

Spoke to a lovely sky agent Kirsty the other day after I called to discuss a new sky package deal.. renewal price was a bit on the steep side! Kirsty was really helpful and friendly chatting away, and got me a really good deal.. resulting in me staying with sky for a firther 18 months! Couldn't have asked for a nicer person!   ... View more

Thank you Sky Sports Cricket for removing the annoying hyena laugh from the crowd noise soundtrack. This was driving me mad as it was occurring every 4 or 5 minutes and was spoiling the whole experience. Today I switched on nervously but to my joy discovered that the crowd hum now has no hyena cackle included. Bliss! Thank you for listening to customer feedback. ... View more

hi guys RE: An outstanding Customer Services professional at Sky    Her name is Lilly. She is Scottish and was working from home just outside Glasgow From the first 10 second of the call, and we spent nearly an hour on the phone, Lilly was simply fantastic. She listened, explained, was empathetic, was considerate, was very helpful, knew her products, worked out a fantastic solution for me, kept her composure when i asked the same question 4-5 times, was friendly and above all else, did a great job and provided me with a first class service.    someone at Sky needs to know that  and relay it back to her cheers Sean         ... View more

Hello,   today (27/07/2020) I had a lovely gentlemen called daniel who fitted my sky box today, he was so lovely and welcoming and I usually feel really uncomfortable around new people with suffering anxiety but he made the whole process so easy from start to finish, he's such a nice and pleasant man and you really should be proud to have him on your team  ... View more