Send Thanks to Sky

I contacted Sky on 12th September and got put through to Chelsea.  She fully understood my requirements and was friendly, professional and very competent.  Delighted with the service. Chelsea you are a 5* Sky team member- thank you 😊  ... View more

Lee at Sky covering Godmanchester area was fantastic!  He has done some work at old houses and now our new house and every visit he is professional and goes above and beyond every time.    ... View more

Hello I called today to sort my broadband and tv and spoke to a woman called Alana  and she was without a doubt the most helpful person I've spoken too from any network. She was kind, straight to the point and fun. Can't knock her 🙌🏼 ... View more

I called up today (20/09/2025) for an issue with the SkyGo app. Martin was the advisor who took my call. I explained I'm not technically savvy but I was trying to use the app on my phone for the first time and it was coming up with an error for the program I selected. I thought it could be due to me not setting up the Sky TV puck (as I don't own a TV at the moment, when I first came to Sky to sort out WiFi, I was sort of pushed into Sky TV as well as I knew I wouldn't be getting a TV for a while but the sales agent was just saying "so can I set you up with it?"). Martin listened to me and was talking me through what I was seeing. Turns out, I was trying to watch a show on a channel not included in my plan. To be honest, this made me laugh as it was such a silly mistake on my part. Not once did Martin make me feel daft about making this mistake. We got chatting through out our call about different TV shows and we both like to make lists about the shows we are watching. I mentioned in passing about my WiFi connection dropping periodically especially on my work laptop and also I only have mobile signal in one room of my flat due to signal issues (not sky mobile). Without me specifically calling about it, he was looking into it and seeing what he could do. Martin very kindly offered to get the Sky Max WiFi box and a puck/booster to be sent to me with the cost waived. This was not something I was expecting and was such an unexpected but pleasant shock. We spoke about Sky things but also life things and it was like I was talking to a friend (but he didn't negate any professionalism). Martin went above and beyond with the help he has given me, and not in a hyperbole way, he has got to be one of the best customer service advisor/agent I have ever spoken to. The AHT of the call may have been higher than average, but that shouldn't matter when the service provided is exceptional. To Martin - sincerely, thank you so much for everything. You made my evening a bit brighter. To Martin's Manager/s - Martin is a credit to you and to Sky. Please make sure he gets full recommendations/acknowledgments/bonuses that can be given to him.  ... View more

Thank you to Jessie for helping navigate my new sim contract when I ring again I'll be sure to ask for her 👏👍🍷 mr ledgway ... View more

I had a call today, Friday 19th September which started around 4.15pm - I was connected with Richard who is an absolute credit to your business. Richard was patient, courteous and informative from the second he answered the phone to the second the call ended. Richard was knowledgeable, built a rapport with me and added a good level of humour that made the experience more enjoyable.  Richard helped me to choose my product and service from Sky in good time and made the whole experience hassle free. If feedback is able to be provided to Richard I'd be very appreciative.  ... View more

I just want to send another thanks to Lynne, she really changed my experience after a bad phone call with a previous sky call. She listened and apologied on the behalf of the previous caller, she took time to understand my situation. She did her best to resolve my issue and gave me a great deal. She explained everything is detail and answered any questions I had, after our call I was left satisfied and very happy to still be a loyal Sky customer, she is a real credit to Sky and I hope she gets good recognition. I believe she was Scottish and we spoke on 16th September 2024 ... View more

We had Noel attend our property this afternoon to diagnose and hopefully repair a faulty picture issue. He immediately pinpointed the cause and offered suggestions to rectify. All work was done quickly and efficiently with no fuss and no mess left afterwards (although he did forget a piece of his equipment which he is welcome to collect next time he is in the area). Overall a great service and a credit to Sky. Please pass on our thanks. ... View more

Unfortunately I don't know the name of the lady I was just talking to and set my Sky account. She was absolutely great, was personable and we had a bit of a laugh which was lovely. Everything sorted out and I would really like my thanks and praise sent on.  ... View more

Thanks to sky for my weekly treat of pizza 🍕  ... View more

Been having problems with sky Go for last 4 days numerous phone calls to "tech" being told I had to pay and totally misinformed by 4/5 different staff members, totally frustrated and at the end of my tether I was fortunate enough to speak to Kiera from Glasgow AMAZING. Polite knowledgable helpful understanding and resolved my problem within 10 minutes tops, it took her that long because I was rambling on.   I'm very fortunate that I was able to speak to her and in my humble opinion sky should employ more people like her, that actually care about the customer because unfortunately sky don't seem to anymore.   I hope this message gets though to Kiera, apologises if this is incorrect spelling of her name.   kind regards marcus prosser   ... View more

I had occasion to ring Sky to discuss and renew my Sky package.  The first agent was most unhelpful and kept putting me on hold for two minutes at a time, and after 45 minutes only managed to reduce my bill by £7 pm.   He was clearly fobbing me off in the hope I would become frustrated and agree.  Having been a loyal and  satisfied customer for 25+ years I requested to speak to the Retention Department, and there spoke to Mark.   He was patient, perfectly understanding and gave sound advice which led me to renew for another two years at a reduced price.   If only all the agents were as good as Mark, Sky's reputation would be greatly enhanced. Thank you Mark 10/10. Had it not been for him, I would have seriously considered looking elsewhere. ... View more

Apologies to Zakiya who helped me this afternoon on the telephone. I put the phone down too soon and was unable to give her the '10' she rightly deserved. Zakiya was polite, helpful, knowledgeable and solved all my problems. Thank you so much. ... View more

Siwe, an employee at the  Sky call centre, sorted out my contract this morning. She was absolutely lovely and efficient. I accidentally hung up the phone before completing the survey. Thank you so much, Siwe from Durban!   ... View more

My sky engineer Sean, arrived early today Monday 15th September 2025.  He repaired our sky q box as 3 cables were old and damaged, sky is up and running and it's enhanced the quality of the picture. Lovely guy, very friendly and knowledgeable, thankyou Sean you were excellent 😊 ... View more

I had a not so easy experience switching all my services to sky, several phone calls and emails later, I was close to cancelling my new deal without going into all the details. However, that changed after I spoke to Dylan from Glasgow retentions team.  He really understood the frustration in my voice and went above and beyond to resolve my issues experienced and made things right! He had to call me back on 2 separate occasions, and stuck to his word and just made things so much easier, instead of me being past from one department to the other and having to explain what had happened over and over again! Thankyou for all your help!   ... View more

Had to call out Sky as both my TV's 'crashed'. The fault couldn't be fixed over the phone so I booked a home visit. The engineer arrived the same day & within an hour had the problem fixed, now everything  is working perfectly. Thank you so much BRASHANTH, you are a star!! ... View more

Great cricket,!!, I am so pleased to hear bumble in the pod, sky have a fab team , which has been diminished without him and Michael Holding.   ... View more

Amy from Sky came out to resolve an issue with my broadband. She was really friendly and professional and went above and beyond to have my service back up and running as quickly as possible.   She's an asset to your team. ... View more

I recently had the pleasure of working with Kinga from sales, she was the fourth person I spoke to during my recent experience, and I couldn’t be more impressed! She went above and beyond to help me with every question and concern I had, showing incredible patience and following up multiple times to ensure I was fully satisfied. Her professionalism and kindness really stood out. Not only did she resolve my issue quickly, but she also took the time to explain everything thoroughly, making sure I understood all of my options. It’s rare to encounter such outstanding service, and I truly felt that she was committed to providing the best experience possible. GIVE KINGA A RAISE ... View more

Unusual to get same freebie twice but delighted none the less keep up the good work obviously sky and sainsburys couldn't decide what to give us this week  ... View more

Thankyou to Leslie in Cancellations for the Courteous, Informative and helpful way in which he handled by Sky Cancellation tonight. ... View more

I have just rejoin sky and the lady who helped me in the phone was so very helpful and friendly, she explained everything  I just want to say thank to her for all her help with my questions. ... View more

i would like to publicly thank Alex for the help he gave us ,when i could not pair my new remote to sky TV He was patient and so precise how  and what i had to do A real asset to Sky ... View more

A quick thank you to Mohommad  for his help with my request this morning. First class service. He was going to send a survey link but it has not appeared yet. So  10/10 review ... View more

Varu was very friendly towards me and helped me get a better deal with my sky contract I wasn't sent a text from him to give a score but I would like to give him a 10/10 thank you John goode ... View more

Big thanks to Jamie who visited today (04/09) and set up my new hub connection in no time, even going above to make sure it was installed in exactly the same place so I didn't have to reroute any cables in the house. Friendly and helpful and a credit to your business, despite getting caught in the rain! ... View more

Thanks sky for my weekly treat of a bar of Tony's chocolate 🍫 keep up the good  work  ... View more

I’d like to take a moment to say a huge thank you to all the amazing staff at Sky. I’m a fairly new customer, but in that short time, I’ve been truly impressed.   I first joined Sky Mobile after leaving O2, and the process of moving my number over was effortless done quickly, safely, and without any stress. That smooth experience gave me confidence in Sky, and soon after, I decided to get Sky TV. I was tired of the limitations of Freeview, and switching to Sky has been one of the best decisions I’ve made.   After my difficult experiences with O2/Virgin Media, Sky has been a breath of fresh air. The service is reliable, the setup was seamless, and the customer care has been outstanding. I genuinely recommend Sky to anyone and everyone.   So, to every single person working at Sky thank you. You’ve turned what was once frustration into complete satisfaction, and I’m truly grateful. ... View more

I would like to say thank you to John Manchester 10 for the amazing service I received over the phone when renewing my contract. I haven't had such a helpful member of staff from Sky before and it made my experience so much better. I was considering leaving Sky before this but he regained my trust in the company.  ... View more

I am so impressed with the service I received over the last two days from Jennifer who was working from India, the lovely assistant who helped me  on 27 and 28 August , when I was continually having trouble with my tv  and Sky Q box.  I am in my eighties and not very tech. savvy and this lovely  lady showed great patience in helping me with my problems.  Furthermore, when she promised to call back on two occasions she kept her word and did exactly that, having obtained the additional information she'd promised.  At all times she was caring of my circumstances and sought to find the best resolution for me. I thoroughly recommend. Jennifer to her Manager (s) as a perfect example of what good customer service should be, and sincerely hope that she will be recognised as such and rewarded accordingly. ... View more

Not sure who I spoke with but unfortunately I had received incorrect advice and did not understand that I could not do what I wanted to do. My apologies for my rudeness and abruptness ... View more

Thanks sky for my weekly treat of savoury twists keep up the good work 👍😁 ... View more

I cannot thank Ellen Garfield enough, her knowledge is absolutely impeccable. On the phone to sky customer service 3 times 4 different people, and. each time got nowhere, and unresolved problem of having no data access when leaving home, and unable to roll data onto my mobile. This main problem was fully resolved by Ellen which your Technical mobile customer service couldn't do. Also I think his name was Scott? Or he was Scottish In cancellations dept who set me up with a new contract, after I'd been fobbed off previously over the phone with other departments which resulted in me paying a higher price last two years. After all these years I can now get mobile data, and I can roll data over so I'm  truly grateful  especially to Ellen, and cancellations.  ... View more

Hello, I made a telephone call to Sky this morning at 8am on 23rd August to organise Whole Home puck and spoke to a gentleman whose name I did not get. He mentioned at the end of the call there would be a survey to complete and I said I would happily complete this, however I didn't realise I needed to stay on the line. He did have an accent, was not British,  if that helps identify. I just wanted to say it was 10 out of 10 for his helpfulness and helping me get the issue sorted so please do pass on my thanks as I did not realise I needed to stay on the line for the survey. Outstanding customer service and went out of his way and left me feeling very happy! ... View more

Many special thanks to Piko from Bulgaria! Amazing knowledge on how to sort my problems with the broadband and marvellous customer service ! Finally my broadband is working fine with no issues, after struggling for more than 3 months and spending longtime on the phone with other agents ! One more time it's all thanks to Piko !  ... View more

Just moved into our first home and went into the sky store in castle lane unsure what to expect as we've never taken out a broadband contract before but Richard House was so so helpful, had our contract sorted within minutes and really helped us understand what was happening and gave us a very good sale experience. Thank you so so much Richard, you're a legend!  ... View more

Thank you sky for my weekly treat of a tub of taste the difference ice cream keep up the good work  ... View more

Wanted to apologise to, and thank, Anthony/Tony from the Loyalty team who finally sorted my very complicated billing problem, which at least three previous members of the team had either made worse or failed to follow up completely. Although I gave Anthony a good personal score via the Feedback text message system (answering the first set of questions), I gave Sky overall only a 1, commenting that, though he had seemed to understand and correct the billing, he had failed to do so, resulting in an additional increase in the bill. Having checked this properly again today, I've realised that I had missed the fact that an initial credit applied by a previous advisor was still applied to the account, in addition to a new monthly reduction, which means that overall I will actually be paying less than expected for the contract I originally signed up for. Thanks for finally sorting this, Tony, and apologies again! ... View more

"I would like to express my sincere gratitude to Donna from the Sky customer service team for her excellent assistance. Her professionalism, courtesy, and efficiency were greatly appreciated and made my experience a very positive one." ... View more

Great, hope to do five star ... View more

I'm a new customer to Sky and had a few questions about my Broadband, some messages I noticed in the Firewall event logs and some questions about WiFi coverage. I just spoke to Tasha and had the best Customer Service experience I've had for as long as I can remember. She was well informed, really polite, friendly and couldn't have been more helpful in answering all my questions - What a credit she is to your team. In a day and age where everyone is so quick to complain, I just wanted to reach out to say a HUGE thank you for such a great customer experience. I definitely made the right choice in switching to Sky! ... View more

Thank you so much for my freebie this week  of the Sainsbury's taste the difference pizza  keep up the good work 😁 ... View more

I just renewed my Sky Broadband with Sam based at the Dunfermline office, which she said was closing in 1 month, and she was amazing, so friendly and helpful. You should be very happy to have her on your team. Please do track her down and thank her personally from me. James. ... View more

Thank you for my weekly treat this week of whitworths wonder mix  keep up the good work 😁 ... View more

The past few weeks been having issues with Amazon Prime & Netflix buffering. It was very difficult also annoying to watch anything. The help to fix and resolve this issues i found great help tips and faults finding promts. I would like to say thank you, all is fixed me and my family enjoyed an movies without any buffering. Whoop whoop  ... View more

Thank you to sky for my freebie this week of taste the difference crisps will post tomorrow if any problems or not as last week huge issues had the codes no problem but the item was no longer in the store Nairn stopped doing the love corn so nearest store was Aberdeen  ... View more

I was helped by Ian today in the customer loyalty team today. I just wanted to say how great he was and thank him for the help  ... View more

We have had a payment leaving our bank account which did not show on our MySky account. After speaking to a call handler, we made it clear that this was not going to be an easy fix issue. We had had an erroneous disconnection 2 years ago & it took another 12 months for sky to fix the problem via the erroneous disconnection team. The call handler transferred us to the retention team as we had said that we wanted to cancel all contracts due to our 2 sky accounts being murky at best. We then spoke to 'Sarah' who was patient and wanted to do her best to sort things out. We even got cut off at one stage and I thought that there was no way we were going to get a call back (previous experience) but she returned our call and after 1hr 45 mins on the phone, she finally got to the bottom of the confusion. She was patient, understanding & a true professional! We've made savings of around 40%, which makes a big difference when you're paying upwards of £3,000 pa. Please can you convey our thanks & also our feedback to her line manager. She's a credit to you and your team.   ... View more

Thanks to all who helped resolve my problem. There is a hedge iin front of my Sky dish which had grown too high. Trimming it down has resolved the issue so those who suggested a slight re-alignment were absolutely correct. and thanks to those who informed me that CNN is on a European broadcast so weather is unlikely to affect reception in the way I assumed it might. ... View more

Thank you so much for my weekly treat this week of a bag of love corn keep up the good work  ... View more

After speaking to multiple people and getting no where I was transferred to the amazing borislava katcarska this lady had a true passion for her job and customer service skills are 1000 on point and was genuinely they only person to have helped me with the multiple issues iv been having can't thank you enough as I now won't have 2 moody teens over the holidays this lady needs a huge raise and recognition for her roll and definitely need to be trainning new staff in   ... View more

Had difficulty getting up running ,had to speak to sky adtvisor sat a sunday . ricki was a geat spoke clearly.concisely.had good amount patience . extremley helpfull. got up running within hour on the phone ,ricky explained how it worked gave me knowledge ,. and confidence ,great teacher well done a thanks for all your help saturday sunday afternoon well done keep up your hard work ... View more

I rang this morning with a renewal date question. Excellent service from Mags in the Guest List Team. She clarified the information I was querying with a very cheerful and happy telephone manner. Once again the normal excellent service from that team.  ... View more

I'm living in Ireland and wanted to give a shout out  to Noel from the broadband department who contacted and talked me through resolving issue with broadband.He was so patient and so helpful.Nothing was too much trouble.Really appreciate his hard work.Many thanks . Karen . ... View more

Compliment for Derek in the accessibility team. ID number DJO44. Phone call on 19/07/2025.   I have contacted Sky's accessibility team recently and have had a disappointing experience trying to resolve an issue for my mum's account as she has an Alzheimer's diagnosis. I was essentially told that I could do nothing to resolve the issue each time and was offered a phone call from a manager last week which didn't materialise. I therefore had to call back again today and was understandably frustrated.   Derek dealt with my call today. He was friendly, helpful, thorough, called me back when he promised to, and most importantly listened to my concerns and responded appropriately. He went over and above to resolve all the issue and to help my mum who is vulnerable and who is in financial hardship.   Whilst I was frustrated at my other conversations with Sky team members, I feel it is important to also recognise when someone does a good job, and from my experience today I believe Derek is a great member of your team who seems to genuinely understand and care for customers with additional needs. I hope this feedback is passed on to his manager so that he gets some recognition for this. ... View more

Just had to say how impressed I am with Sky. My remote control would not work ( volume control & on/ off button) so I requested a new one. Requested at about 15.30 on Friday. New remote received this morning, with batteries included. Now that is what I call excellent service.  ... View more