Hi,
We recently had an issue with no signal (2nd time in a month). The first engineer was less than helpful, rude and demeaning.
The 2nd engineer who visited today was exemplary. He was professional, friendly, interacted with my 1 year old and went above and beyond. We had a small issue where the box wouldn't refresh the signal or something like that. He fixed the issue, then checked the dish and noted a tree nearby and said it wasn't getting in the way but moved the dish (and replaced for new) anyway to ensure when the tree grows we would have no issue. He noticed our remote was battered and bruised (due to said 1 yr old) and replaced it, joking with the toddler to leave this one alone.
I hope in the future sky implements a review system for your engineers as the previous one would have needed it but this one would definitely deserve his credit.
He is an assett to your company.
