Dear Sky
I wanted to say a huge massive thank you to Steven from moving home department.
I have recently gone through a really tough time trying to shorten it up: I lost my 15 year old nephiew 3 weeks ago and wasn't able to see my family or be on the funeral as they are in a different country, then this week I was about to move to new house fully furnished so I scraped our old furniture just to hear 3 days before move that it has been decided to not rent the property after I already payed deposit and first month rent... I stayed on my own with two kids and no furniture no beds no sofa no table, as I already arranged for sky to move my broadband to new property I had to quickly cancel that, i called Sky and I literally broke down saying about all those troubles, like working on a Covid ward wasn't stressful enough...I cried and I doubt I was making a lot of sense, Steven was so helpfully and so understanding bless him. I was really close to breaking point as at that point myself and my kids were at the risk of becoming homeless giving a leaving notice to my current landlord I litteraly felt like things gone horribly wrong and I didn't know what to do. Steven listened to it all so very patiently for which I am so very grateful. Yesterday someone knocked at my door and left a parcel I didn't expected anything so I was slightly confused just to opened it and discover it is from Sky! Christmas parcel with biscuits mince pies and other festive treats this time I cried but not from sadness but from the fact of how kind Steven is. I wasn't expecting that at all. Dear Sky you do make things better for other people, and you are so lucky to have people with such a big heart working for you. A huge massive thank you for all that you do and for a fact you haven't lost your heart.i have been with you for 6 years and I hope to be with you for many more years to come. If anyone ever say that Sky doesn't care about their customers this is a proof that they certainly DO care ! All the best and lots of love from me and my children you have put a smile on our face xxx
