Just spoke to Dayle (from NI by the sounds of things) in your broadband support team this evening about a major broadband outage.
He was phenomenal, best customer service I've received from any company in a long time.
Listened to my issue, couldn't see the issue initially but was like a dog with a bone checking every avenue and option possible. Felt listened to, helped and a really great guy to chat to.
Thank you Dayle!
