We were giving very positive feedback for a Sky employee named Michael in the cancellation dept (we don't know his surname but we do know he is a Celtic fan). We were seriously thinking about cancelling our contract because of a problem but Michael was extremely understanding and very professional. He sorted everything out for us and we are happy to say we are staying with Sky. He is a credit to your team. If you are able to forward this feedback to either him or his manager we would be very grateful.
Thank you
Steve & Julie Flann
