Wanted to give a huge mention of thanks to David Weston from the downgrades dept. I spoke to David for 2 hours on 23rd Dec complaining about my services. I have had no internet service for the past 11 days now, David helped organise an engineer again, as the previous one had not completed the job. Bad timing on our part as holiday season. My TV package was also coming to the end of it’s contract which needed to be negotiated. He emailed many managers that evening but was unable to get a response and assured me he would contact me on Monday which he did! A further two hours spent on the phone to him sorting my TV package which he got me a fab deal on for 18 months. Thank you so much for all your help although my job is still outstanding with Openreach he did the utmost from his end and I really appreciate all his effort. I hope you get a little something from your leaders for this outstanding service provided during this festive period.
Priya N
@Dwe16
