Hi
On Friday 20th November, I spoke with a gentleman in Customer Service regarding Sky Broadband. I unfortunately did not catch his name, but I really want to thank him for his help.
After the issues I have had with my previous supplier on the phone and through messenger, speaking to him was an absolute pleasure. He went above and beyond to make sure that the process was simple. He explained clearly what the package was, what will happen, what I need to do, billings, everything. He listened to my request and needs and made sure that I got the right package to address same!
He is someone who was invested in his job and enjoyed what he was doing. I have been with Sky since 2008 and have had no issues, and this Customer Service Agent continued this. I felt as if I am being recognised as a customer, not a number. Being loyal is being recognised and not forgotten.
This agent should be recognised for his work. Should be used as a valuable asset to Sky.
Really wished I knew his name? I was speaking to the guy around lunchtime. I am from Tipperary. My name is Sean Mills
