Thanks Sky team for an amazing experience upgrading to Sky Q. From initial call to renegoiate contract, probably the most straight forward telephone call I have ever had,with Sky. Told him what I was looking for and why and just told me what you could do rather than the previous questions of what do you watch do you know what you are giving up etc. Then despite my concern it all just happened as promised on this call in terms on what emails I received and when, when I would receive the new viewing card and when the engineer would contact me. The engineer turned up spot on time at 8:00am on a very wet Sunday morning. You would not know, professional chat at the beginning of what would happen then he just go on with the installation. Despite getting soaked changing the dish he was still cheerful and informative on talking me through the new features and setting up Netflix. All at a safe distance, it was all Covid secure and he took this very seriously.
