Send Thanks to Sky

Thank you to customer service agent who spoke to us on the phone at 11:46am today, he corrected a mistake that a previous sales agent had made earlier today and he was very patient and helpful and able to honour the price given.  At the end we should have connected to a survey but unfortunately we were unable to leave feedback, it would be a big 10 from us.  Please can this be passed on to him as he was great.  Unfortunately we don't have a name.  Thank you. ... View more

I've had a  question reguarding a Sky delivery and the welcome to Sky answering Bot couldn't help, the Sky Messager Service tried but didn't really help. But one guy who I accidentally got connected to at Prioty Customers Services answered my question in a matter of minutes. I have no name,  but I did tell him how greatful I was but I want Sky customer services  that nothing beats speaking to a human.   ... View more

After I had an email to say my contract was up for renewal and the new cost  would be £156 per month instead of the £104 I currently pay for all the goods, I contacted sky and the lady was very unhelpful and said best they can do is £146 per month, so I said I would go to virgin and compare (who could do the same package for £96) I called back and spoke to a gentleman who said to call back on 30th jan as that's when my contract end date is and they could see better deals then, called back on that date and to my surprise spoke to another unhelpful person who said £146 was still the best and that's all they could do, went through to cancellations and spoke to a nice man called David, he was so helpful, he looked into my package and shockingly could match my current price, he was so helpful and explained everything fully and took his time to make sure everything was in order, so thank you David, maybe the other colleagues could do with some extra training. ... View more

To the Manager    I would like to pass my compliments on to the manager regarding Paige at the Newcastle Call Centre. We have had an ongoing issue with our account for half a year or more and despite being a difficult and angry customer to deal with, she was calm and took ownership of the problem and saw the situation through to a positive resolution. Her entire attitude was very different to some of the people and teams I have spoken to at Sky and she is a credit to your team.   All the best   (Removed)   Moderator note: Removed personal details ... View more

Spoke to a guy, (didn't catch his name) this afternoon who was very quick, polite and helpful, On an already stressful day, I was on and off the phone quickly as he solved my issue instantly.  ... View more

I have been in (relative) despair over the mast week with my lack of Sky and Openreach service. All of your advisers have been lovely but Holly went out of her way, even though I had an 11 day wait for an openreach engineer [the third one] when speaking to Holly today she has managed and been really patient with me, to get my Sky TV completely up and running in two rooms.   I hope you really appreciate this member of staff/your wonderful colleague, Holly Best regards Kim Jones   ... View more

Would just like to thank James in the contact centre, by chance its the 2nd time I have spoke to him regarding a few connection issues and he has been the most polite and helpful representative I've spoken with from any service provider. He promised to call back in half hour and stuck to his word. He is a great asset. ... View more

A big thanks to Craig in the Glasgow office for restoring our faith in Sky after several useless calls and getting the foreign call centres. He understood the issue and explained what he was doing the whole time and had such a pleasant manner. When he couldn't deal with it anymore, he promptly passed us to the correct people and there we spoke to Lyn (sorry if its the wrong spelling) on the guest team. She resolved out our problem so quickly and gave us the best number to contact them in the future. I'm so very happy and impressed with the customer service we received today thanks to Craig and Lyn! ... View more

Hi, I would like to thank my brilliant engineer Thomas who attended our house today to fit our Sky Q box. We had a dilemma with the setup of our other tv's in our house but Thomas helped explain the problems and he even spoke to my son on the phone for a few minutes to provide the options on what could be done. As two eldery pensioners this was a big help as we didn't really understand the issue. Thomas installed our new Sky Q box and even played around with our setup to ensure that we still had freeview  on our other televisions in the house. He is a credit to Sky, thank you! ... View more

I'm a bit late doing this, but I just wanted to say a massive thank you to Andrew who I spoke to back in November it was down to his good customer service that we decided to stay with Sky instead of moving to another provider.  I didn't get the customer service Feedback thing to give him 10 out of 10, so thanks, Andrew ... View more

I just want to say a big thanks to the customer service agent Victoria who tried to help me with a broadband engineer query. Although she couldn't resolve my query she tried all she could and was just brilliant! Easily the best customer service agent I've ever dealt with! If agents can get customer recognition rewards I would love for her to receive recognition for the service she gave me over the phone! Thank you!  ... View more

Thank you very much to Jon in cancellation/retention today (23/01/24) After contacting Sky yesterday, about a huge rise in our monthly payments and speaking to 4, yes, 4, very unhelpful reps, we had decided to cancel our account today. On speaking to Jon (short for Jonathan, I think he said) and being offered a much better deal, we decided to stay with Sky. Immensely helpful, efficient, polite and friendly, Jon is a great example of customer service. ... View more

Ryan and Ian visited this morning to look at why we were having problems with lack of satellite service.  They explained what was happening and why and fixed the issue.  They were pleasant, professional and respectful of our property.  Fabulous service, thank you Ryan and Ian.  ... View more

Hi recently we had an engineer come out to us to look at our broadband as it was preforming as it should, we was getting really low speeds. We had a gentleman called James come out to us, I would just like to say how fantastic he was, he did a brilliant job was very thorough for what was not a simple thing to get to the bottom of. I honestly thing he went above and beyond to help resolve the issue. I think he deserves some kind of recognition for this. Thankyou again     ... View more

To Help with the misinterpretation of my query asa to why my EE contract should have covered any of my contact instead of from my SKY account.   ... View more

In the last few days I have spoken with different advisors trying to resolve an issue with my Sky TV but to no avail. It felt as if they either couldn't care less and or understand what I needed. Today Sunday 21 January at 13:00 I spoke with Mark. What can I say, he was so friendly and even more so knowledgeable. This guy knows his stuff and knows what he's talking about. Having tried various things to resolve the issue it still didn't work. He has organised an engineer and within 30 minutes the engineer is arriving.   I do hope this feedback gets back to Mark and his manager as people like Mark in customer service are very rare   Thank you Mark, you're a star 🌟  ... View more

Lee was very professional, efficient and knowledgeable. He took time to explain what he was doing and went that extra mile installing extra router and sorting out the account. please can you pass on my thanks. He is a great employee to have in your organisation. ... View more

Just a big thanks to the sky staff at metro center - Kirsty (removed) she offered me the best deal and the best price for my new sky glass and broadband she explained everything perfectly and even helped me set up my sky account the service provided by kirsty was amazing and so fast and easy to set up, kirsty is a big credit to the sky team thanks again x     Moderator note: Removed personal/identifiable details ... View more

I have been a Sky customer for over 25 years.    I contacted Sky as my bills were getting ridiculous and I was considering leaving as things are just getting too expensive.    I spoke to Bruce (Loyalty Stay) who was an absolute star. Together we went through what I was paying for, what I needed/used and what I didn't. He was patient, informative and really friendly. Bruce gave me various options and explained each of them thoroughly.    My bills have been cut by £40 per month as I had things that I was not using at all.    Bruce went above and beyond and I am extremely grateful that he picked up my call and was able to help me.          ... View more

Can't believe how well my Mini box is working ... View more

I'd like to thank Henry from Sky help for sorting out my Sky mini box problem . It was driving me crazy!! Since the day it was installed. After numerous phone calls to Sky and BT(WiFi constantly going down)Henry solved the problem ... now it works great and my WiFi is back to normal!! it was that 5mhz thing .Thanjs Henry do patient and understanding and helpful ... View more

We want to say a huge thank you to the engineer Rich who attended our scheme in Ashby de la Zouch today and assisted the residents in getting their Sky up and running again and helped everyone with their queries. Excellent customer service, very polite and knowledgeable  ... View more

Just want to say a massive thank you to Gregg. Had an awful day dealing with an old mobile provider who just didn't want to help and was about to give up but when I got through to Gregg he helped me so much and got the issue resolved. So glad i chose Sky and Gregg made it all the better. Thank you for making my NEW customer journey the best!! ... View more

I'm having, trouble with my hub and it's been very, frustrating for me to load websites, and use the apps on my tv and other devices, so it's been nice of sky to send me out another hub to see what the problem is  ... View more

We had a visit from an engineer on the 9th Jan. The engineer (Anthony) could not have been more helpful. We had issues with Wi-Fi in the house and he was totally brilliant. Firstly calling beforehand to confirm a time, then a further call to say he was enroute with an eta. Then whilst here he repaired the issues, and then tested all of our Sky appliances to ensure suitably working. He also provided great advice for my future concerns, and even text later to check everything was still in working order. really nice guy, who couldn't do enough for the customer - an absolute credit to Sky ... View more

Would like to say a big thank you to the  lovely lady  customer advisor for removing sky cinema yesterday and adding Netflix to my package so easy kind and helpful with downgrade fee I call that excellent customer service sorry I didn't get your name 10 out of 10 I hope you see this thank you so much 😊  ... View more

Absolutely delighted with the help I received by Michael in technical support all week he has gone above and beyond to resolve my issuse, and to call me.ba k each time he said he would,  Peter from sky store was fabulous and resolve an issue,  Thank you to another lady in tech support who helped and sent me in the right direction,    ... View more

My problem is that I want the full fibre Sky package, but because the installers , Open Reach, can not/ will not  install it, I had to find out why....On contacting Sky, on two speparate occasions, two lovely Scottish ladies, Jacqueline (Dundee?) and Hilary, have taken time, listened, rang me back with further info when promised and provided me with possible solutions. Why the problem?  I have an emegency care line which must be connected within  the system and it is currently not possible with the package I require.. Thank you ladies ,for all your help and definitely the extra mile, though one of you said it was your job! Also sharing information,explaining,  expert knowledge and providing helpful alternatives to enable to get what I need.. hopefully... I am grateful ... View more

OK. I was about to leave sky. Firstly I was being charged for kids TV that I never asked for as I don't have kids. Well the first man I talked to was pleasant but he tried everything to dissuade me from talking about it or going further so that is a huge red flag. He promised he'd ri g me back. Waited two days n nothing. Second time a girl told me sorry but the engineers can't fix the problem as it's an old box. I had requested to cancel sky a month previously and I was getting so many texts n emails from sky asking me to come back and when I did I was just fobbed off. Until a lovely girl called Emma who was the only person who rang me back and said I'm going to do my best to fix this. I told her what what the engineers said. I get a call on the day my sky was turned off and it was Emma and she said go and check your TV and it was on. I suffer with bad depression n TV is a comfort. She also gave me an excellent deal. Half the price I was previously paying. Only for her I would not be a sky customer. So I'm not thanking sky that I'm with 12 years and you don't get thanked or rewarded for being loyal. So sky my name is Angelina Mongan in Dublin Ireland. So you'll know the Emma I'm talking about. She was so caring and understanding , going out of her way to fix this for me. She actually made me cry cause I was so grateful. Please give her a raise. She deserves it. I've never ever had such a wonderful person help me like that. Thank you Emma. I hope sky recognises what a gem you are and they are lucky to have you.  Thank u again Emma Angeluna       ... View more

Hi,    I would really like to say thanks to all the Sky team members who have helped get me through the process of setting up my broadband, from installation of connecting the house from the street to the internal. May I add both the engineers that arrived were very helpful and Tarek who installed the router inside was very polite and very tidy a great asset to sky you have there.   Also I would like to thank all the sky customer team members and I mean all, They have all been super polite and professional. Even to point where I have called the wrong department of the sky team, they have gone out their way to connect me to the correct department. Please if possible all the sky team I have dealt with from the start could you please thank them all and continue with the hard work they have all put in.   Thanks again to all the Sky team.   Dan     ... View more

Fatima, was absolutely fantastic at supporting me today with several issues. She well and truly went above and beyond, which is unhead of these days. She understood my issues and some of the physical restrictions I had resolving the issues and She worked with me to work around alternatives. All around fantastic support from her. ... View more

Shout out to marrie in retention, you are an absolute star, great customer service..five 🌟 stars 🌟  ... View more

A big thanks to Paul in the Plymouth store/stall. We popped in last week to ask for some help and he was spot on with it, saving us from having to spend ages on the phone with support. I know not all store staff are meant to provide technical assistance but he was extremely helpful and patient with us! ... View more

I rang up sky as I was unsure of specifics of a laptop, I got passed onto Jeff who was very helpful and after I decided to think about it he offered to ring me back when it was convenient for me, I missed the first call but he left a very professional voicemail and proceeded to tell me when and why he would call me again and the exact time I asked for he was calling. Unfortunately on this occasion I didn't end up buying with him due to buying online but I only bought it because he is was very polite, professional and amusing!  ... View more

Received A1 service from Ryan Wade. Looking to enter a new contract he patiently explained every detail.  ... View more

Darren from the retention team, wirking from home, located in wales. I had astounding customer service from Darren,  i  was genuinely pleased to talk to someone who seemed like they enjoy the job, was helpful and explained things in a way i understood, i am very thankful i got Darren to talk to. ... View more

I phoned the help desk this evening as my two new sky stream pucks were not setting up. Dylan was so patient, helpful and informative and I would like to say thankyou to him as I couldn't have set them up without his support.  It's good to know that customer support is available and nothing was too much trouble for him in explaining the setting up process and making sure I could sign in to Netflix etc once the initial set up had completed thankyou Dylan for your time, Louise        ... View more

We have just signed up for Sky as first time users. Everyone we have dealt with has been polite friendly and professional a far cry from our last provider. So far so good, we look forward to using your services in the future. Grade 9 out of 10. ... View more

I have been with Sky, using a dish, for 21 years. I decided that I wanted to migrate to Sky Stream to take advantage of the more modern technology and channel bandwidth available with streaming. I spoke with Mohammed after 16.00 on 3rd January. He talked me through the options and helped me by putting a pack together for me, which included two Pucks. The Pucks were delivered by DPD at midday on the 4th. They were simple to install, except that there was an account linking issue, which was resolved during a phone call with Ayesha. She experly led me through the reboot/update process which resolved the issue. So, within 24 hours of deciding to go Sky Stream, I was up and running. A big thanks to Ayesha and Mohammed for making iy possible. ... View more

Thank you so much. Sky Q was installed today and the engineer was incredibly helpful, extremely caring! Absolute asset to your business! Was a pleasure to have her in our home! Covered her shoes, really thoughtful and respectful! Extremely supportive of my my 92 yr old Mom who was struggling with the new remote. I’d employ her myself! Please convey my thanks. I believe that her name is Amy! ... View more

A big thank you to Scott in the mobile phone department of sky. What an absolutely lovely man he is.  He went above and beyond to help me with my queries.  And probably the most friendly and cheerful person I've spoken to a while.  Thank you 😊  ... View more

I would like to send a thank you to Yasser in your customer service team. He was extremely helpful and polite and did a great job sorting my package out. I would be grateful if you could pass this on to him and give him a 10/10 as I was unable to rate him at the end of my call.  ... View more

Today I spoke with Stacey at the Dunfermiline call centre for help renewing my mobile and broadband contracts. She was of a great help, very friendly and knowledgeable of the sky products. Thank you for such excellent customer service delivered in a friendly manner with the personal touch.   Kind Regards (Removed)   Moderator note: Removed personal details ... View more

@kashish   Hi just would like to thank Kashish, a customer service agent on the chat function for sorting out and resolving an issue with my sky package recontracting on Friday 29.12.23. I had alraedy given my thanks personally in the chat and she asked me to answer a couple of feedback options regarding her service which I absolutely wanted to complete, however the chat got cut off and the official feedback could not be then left for her.   I would like to pass on my thanks and graditude to her and give her 5 stars for her excellent customer service and friendliness..   Thank you Kashish    Andrew     ... View more

I had been struggling for quite some time getting the connection to all of our Sky products. Called numerous times and fixed for a day or so then had to call back again. Lines been cut off on occasion . I spoke to an advisor called Saira tonight who helped me set up all boxes and made sure all software was up to date. She was so patient and helpful while sorting everything out. She organised for an engineer to come to my house to check everything and is going to check in with me in the new year to make sure everything is still running ok. Saira is a credit to your company and so helpful and understanding of our frustrations. 10/10 service. Thanks so much again Saira ... View more

I was all set to cancel my subscription today but Asma in the Glasgow office retention team really helped me, and she was so lovely to deal with. I ended up renewing my subscription because she helped me find a better deal, and I hung up the call with a smile on my face because she was so nice. Take care Asma, you're great 😊  ... View more

I had a Sky engineer Benjamin visit Wednesday 20/12/23 . He was such a friendly, helpful, polite and efficient young man.  He could not be more understanding when I asked him to wear a mask as my husband has terminal cancer and I had recently come out of hospital from a ventilator. He thoroughly checked all my Sky systems and set up a booster upstairs for a better signal for my IPad which kept disconnecting.  He also explained more about my mini box which I now know how to move to another room for my husband. I was disappointed on not getting a survey to complete as people are quick to complain but not so much to compliment.  However, I was trying to work out how to send a compliment in to Sky via an email but struggling during which time I received a parcel.  I was overwhelmed and shed a tear when opening it and found a hamper with a card from Ben / Sky wishing us a Happy Christmas.  What a kind and thoughtful thing for Ben to do, not only a brilliant engineer but a truly kind and considerate young man. After 24 years with Sky I actually don't know what else to say but THANK YOU BEN and Sky are lucky to have you.  ... View more

Many thanks to mr Sylvester who  helped to sort out my  broadband and tv package and gave me a great deal on 21/12/23   thanks Sky sylbert ... View more

I had the Qbox installed today.  The Sky engineer was Kerrie . What a professional member of staff. Very knowledgeable and so courteous .    Kerrie knew what she was doing and I have to say it was a pleasure to have a female engineer for once (not that I've had a bad male engineer  :-)) ).   Thank you Kerrie.   Elizabeth Anne Burke  ... View more

Honestly was at my wits end with Sky and was just tempted to throw in the towel and cancel altogether but Matt on Twitter from the Sky UK help team was amazing. He's sorted everything out in the space of a couple of messages rather than being passed from pillar to post! Thanks Matt! And I hope this gives you some kind of reward as it's thoroughly deserved! ... View more

I would like to thank our Sky engineer Justin who visited today.   He thoroughly investigated the issue that we were having with connectivity and fully explained to me what appeared to be happening.  He took the time to draw diagrams of how the system works to highlight the probably cause of the issue.  Despite it being the end of the day, I felt that he geniunely wanted to ensure we had a proper solution before he went home.     On a personal note, we had an unfortunate encounter with an unpleasant, aggressive neighbour during Justin's visit.  (This was not a Sky issue, it just happened at the same time).  I would just like to express my gratitude for the concern Justin showed for myself and my son.  His support was much appreciated and was above and beyond his role as a Sky engineer.  I'd like him to know that the neighbour has now apologised for his behaviour.  I hope that Justin and his family have a lovely Christmas.  Thank you. ... View more

I would to thank the sky mobile guy Graham who helped the other day for his help ... View more

I overheard an elderly lady in a cafe on Grassington today talking about Gary from Sky who is her befriender and calls her every Sunday for a chat.  She was taking about a video filmed for Sky called To hear a Smile . she wanted to show it to two friends she was sat with, I found it on my phone and took it over to them its a very sweet advert and reinforces how isolating life can be for many people.     Please say a big thank you to Gary - surname unknown - he may not realise how much of an impact that call has on this lady.     Hopefully Sky recognize what a difference Gary is making    It's very nice to pass on good news for a change      ... View more

Thank you to the team that pushed for our loss of service to be dealt with  and contacted me to explain why we isn't had internet for over a week  being kept in the picture gave me the patience knowing that everything was being done to sort out the issue    ... View more

Not a complaint but a Thankyou! I noticed my seldom used landline wasn't working  so I gave Sky a call. My call was immediately answered, I expected a long long wait. A lovely Bulgarian lady (I asked her!) quickly worked out it was an external fault and told me the engineers would fix it. On checking, my phone was up and running a couple of hours later! Thankyou Sky and credit to your excellent staff. ... View more

Sky q lost connection to the router - a very patient guy talked me through the solution - which did not work - he then tried to book an engineer, system too overloaded so he gave me a number to ring - after the call finished I tried the solution again - and hey presto, it worked - so would like to thank the anonymous guy for actually fixing it even though he thought he hadn't    george   ... View more

I'd like to send a thank you to the two engineers one today and one last week that came to my property to fix my system Thanks Score 10/10 ... View more

Recognition where its due    Thanks to Chris (Removed) for his professionalism and excellant customer service whilst dealing with my case.   Sky are lucky to have such an employee    MK    Moderator note: Removed identifiable details ... View more