Send Thanks to Sky

Hi sky  Today I called in morning and was helped by one of your customer service advisor Ankush I would just like to say he was very helpful and resolved my problem in no time. Thank you for all your help     ... View more

This is just ato say a big thank you to the SKY customer support team always polite and very professional Its a pity more companies dont follow their example. I contacted them the other week about having SKy hd connected  he did say ths would be X£ but wait what happened he said just give me a few minutes and he came back with a real result SKY hd and get upgraded on Netflex all by going onto pay as you talk great deal.Then I needed to have the cable re-run from the dish well as I expected a £60 charge and he said sorry about it. Joking  I just said well cant expect eveything to be free...but wait --- hold on he says . I can do yo a deal on SKY movies free for two months how does that sound ,we now have SKY movies..They are great at their jobs  and this goes out to all of the staff ..A BIG THANK YOU ... View more

I need to share the fantastic experience that I had yesterday and today with an amazing guy, called Dillian, at Sky Customer Service in Uddingston , Glasgow. I had been punted from pillar to post when I called to try and resolve my drastic increase in cost of my TV & Broadband package. I was so frustrated and realised that no one was listening and worst still advisors were talking over the top of me!! I asked then to put through to cancellations as I was so angry and utterly demented! I was put through to Dillan and I explained that I was angry as well as frustrated and also close to tears. Advising that if I started to cry I would hang up and call back later as I did not want to say anything to him in anger as it was not his fault and he certainly did not deserve to be at the receiving end of my frustration.   Dillian was so calm and promised me that we would work with me and try to resolve any issues I had. Folks he was true to his word. He listened to all I had to say was empathetic and then set to work to  resolve everything. During the pandemic he, and all his colleagues , are working from home and he explained that to do things remotely it was taking just a wee bit longer and that's ok as we are all learning to adapt during these difficult times.  It was a real pleasure to speak with someone who genuinely wanted to help, who listened and made me feel like a valued customer.   I received all the necesssary emails and contracts and all was great, however, the following afternoon (today) I received an email advising there was a problem with my order and I was to call SKY. I called and yet again I was punted from pillar to post being told I could not have the broadband package at the discounted rate. I advised that I had the contract detailing the agreement between SKY and me and as far as I was concerned it was a legally binding contract. One young lady was so rude the way she spoke to me that my partner told me to hang up and take my business elsewhere. Eventually she transferred me to cancellations and I spoke to a brilliant chap in Dunfermline called Russel and he was brilliant as he contacted Dillan and explained what had happened with my account and the discounts that have been applied.  Dillan has taken ownership of my account, has emailed all the relevant departments, explains the discounts applied etc.   It has been a real pleasure to deal with Dillan as he has listened to me, made me feel like a valued customer and even made me laugh . Thank you Dillan its people like you and your genuine kindness, thoughtfulness and professionalism that has kept this customer with Sky       ... View more

Hi,   I would like to say a massive thanks to the Help Desk Agent (from the Cancellations Department) that gave me an amazing deal that has now kept me signed up to Sky for another 18 months. I was told a survey would come through but it didnt and I was so happy I wanted to express my gratitude.   My Broadband was out of contract in 10 days. I was offered a contract renewal online however it was not very clear what I was getting as it did not mention my broadband, just my TV package which confused me - I suggest sky review their offers and make it clear what is and isnt provided.   At 11:13 on 15th January - I spent 50 minutes with a Help Desk Agent who did not understand exactly what I was meaning and could not provide me with a good suitable deal and was actually increasing my bill not reducing it. He finally told me that he can put me through to Cancellations team who can see my online offer and get me a better deal - I wish he had done that 45 mins before!   Finally I was put through to a lovely Agent who understood exactly what I was talking about and did everything in her power to help me. The agent was happy and talkative while waiting for her system to load which was great and she was an amazing help desk agent. I hope her boss sees this and rewards her for her amazing people/customer skills and excellent service.   Massive thanks from me, one happy customer.   Andrew Haines ... View more

I would like to thank the fabulous Sky engineer called Peter Who came to repair a fault with my Sky yesterday 14/1/2021. He was an absolute legend. Covid means engineers are unable to enter  houses to repair faults plus I am currently sheilding. He was ingenious finding solutions to resolve our issues , kind, helpful , friendly efficient whilst always making sure he observed distancing.  it was a Freezing cold day , poring with rain but there he was smiling and patient.  Sky should be proud to call him an employee!    ... View more

Just wanted to thank everyone who has helped sort out our Internet. The level of customer service has really improved over the last couple of years   Particular thanks to the gentleman who booked our sky engineer visit (I have forgotten his name) , he was excellent and very helpful   And our engineer David, who came this evening. He kept in constant contact of when to expect him, was very knowledgeable and was able to fix our issues and let us know what has caused the problems. Really 10 out of 10 service, and a massive credit to Sky. I really hope he gets this message as sometimes companies focus too much on the negative and too little on what went right. And David was perfect.           ... View more

Hi there, this is not a complaint but I could not see how to give thanks anywhere. I called in today for support with our sky q boxes but got cut off before I could say thanks. the lady who helped was very professional, made it really easy to understand what needed to be done and resolved my error very professionally. I just wanted to pass on my thanks and apologise for loosing the signal before I could say i appreciated the support. She is a credit to your team. many thanks ... View more

Hello,    I would just like to say a massive thank you to Malcom (He had a scottish accent) who helped me sort my internet and booked an engineer next day! He was super friendly and an absolutely lovely person to speak to. We need more malcoms in this world. I hope this gets passed onto him. Made my day!!     ... View more

Hi i rang yesterday regarding swapping my handset. I spoke to a love guy in that department - Niall (I really hope he gets to see this!) he was so patient, knowledgable, funny and great to chat to. He made my day as I'm in isolation at the moment. He sorted me a good deal and I look forward to receiving my new handset today.  Ps; I could listen to his fab voice all day!- that accent!! 💕  ... View more

Just had a call with Eugene as my phone not working and broadband issues. He was very helpful resolved my issues he was friendly and patient!! Please pass on our thanks!!  ... View more

A very big thank you to Pete this morning for helping to sort out my telephone and broadband problem! Such a pleasant helpful and patient individual who didn't make me feel foolish when I was unsure of the terminology! Very much appreciated and I hope someone at sky acknowledges his  professionalism. Thank you !   ... View more

Hi,   After 2 hours of not getting anywhere with my previous sky advisor I decided to cancel Sky. I was put through to Matthew and he was fantastic. He helped put in place the deal I'd been looking at online and also waive charges all in 5 mins. Really excellent customer service. Thanks Matthew.  ... View more

I had to call Sky tonight to resolve an overpayment issue that I had dealt with in December but the refund never came through.  After getting through once tonight the operators computer froze and he gave me a number to call back so I didn't have to wait a further 30minutes again.  Sadly this number repeatedly disconnected me and I had to call back through the main number again waiting a further 26minutes. Thank fully 2nd time round I got through to Aswin who was fantastic and resolved my overpayment within a few minutes.  I wanted to feedback his great approach, positive attitude and kind manner.  Thank you   ... View more

I would just like to give some feedback to the Sky representative Liam who called me today. I put a complaint in a few days ago regarding the service I'd experienced with my broadband package & Liam has dealt with it really well. He was very patient & understanding on the phone & ensured that he called me back at the time that he had promised. When he couldn't get through, he text me to arrange another time, & again, followed through with his promise, which is really important in Customer Services. He also investigated the complaint thoroughly & reached a fair outcome. Liam is an excellent representative for Sky- I'd be grateful if you could pass this feedback onto his Manager.  ... View more

I spoke with Elaine today who sorted out moving my Sky to a new address and I said I would leave feedback but didn't get an email or text so I would like to say a big thank you to Elaine who got everything sorted and helped me feel less overwhelmed with my imminent move. Elaine was knowledgeable, understanding  and kind and it was a pleasure talking with her. 10/10  ... View more

Thank you Connie at sky for being very understanding and sorting my sky tv lovely lady nice to talk to someone that cares you do your job very well thank you 💖 ... View more

I would like to commend Callum from Sky Customer Services, Dunfermline for his professionalism, good humour and empathy when dealing with my ongoing complaint re: Sky Q connectivity over a number of weeks.  He made a bad situation bearable, continually looking for solutions and keeping me imformed at each stage.   He is a credit to Sky and I hope very much my feedback finds its way back to him and his supervisor.   Thank you Callum      ... View more

I like to say a big thank you to Nathan Sky Advisor id NHO30 for the excellent service he provided to me he has been a star and valuable member to sky hes gone beyond to help me and set up my sky order and services with sky. Nathan took ownership to reslove things when 1st order with sky was cancelled when I signed up to Sky. Hopeless and false promises from other advisor I spoke pervious who gave cold shoulder and took no responsibility to help me set up sky. But 1 day I called into sky and I spoke to Nathan id NHO30 took me onto his wings thanks to him and his dedication  he kept me in the loop things haven’t been resolved yet but I like to Highlight  to sky and his team manager Nathan should be valued for his sincerity dedication to his work and he is a asset to sky he has tried up most to deliver the best outcome for me I am deeply grateful and thankful to Nathan      ... View more

Just had my new Sky Q installed as part of a house move and I just want to say how much of a brilliant professional job the engineers did, (unfortunately didn't catch thier names). Had loads of problems previously with old cables and dish accesories on the side of the house (from independant aeiral companies) which the engineers removed all trace of and installed a very tidy dish on a pole and neat, discreet wiring from the dish to the main Q Box. Once all the external work was done they installed the boxes and took the time to run through how the box and sky q mini box we were also getting worked. Fantastic service and hope they get the praise they deserve.   Additionally, the people I have spoken to on the phone regarding my home move from start to finish have also been extremely helpful, including the ones I spoke to about moving my broadband too.   Been a hassle free wonderful service from start to finish and am one very happy sky customer! ... View more

Hi,    I spoke with Kevin in the retention team who was extremely helpful. He mentioned I would be able to provide feedback but I think I was meant to stay on the phone (I assumed the feedback survey would be via email/text).   Please can you pass on my thanks to Kevin. After speaking with different members of Sky earlier in the day (who werne't very helpful), Kevin was the complete opposite as he was very informative and tried to find us the best deal which I was grateful for.  ... View more

Wanted to give a huge mention of thanks to David Weston from the downgrades dept. I spoke to David for 2 hours on 23rd Dec complaining about my services. I have had no internet service for the past 11 days now, David helped organise an engineer again, as the previous one had not completed the job. Bad timing on our part as holiday season. My TV package was also coming to the end of it’s contract which needed to be negotiated. He emailed many managers that evening but was unable to get a response and assured  me he would contact me on Monday which he did! A further two hours spent on the phone to him sorting my TV package which he got me a fab deal on for 18 months. Thank you so much for all your help although my job is still outstanding with Openreach he did the utmost from his end and I really appreciate all his effort. I hope you get a little something from your leaders for this outstanding service provided during this festive period. Priya N  @Dwe16   ... View more

A big thank you to Gill at sky customer service could not wish for a better lady kind ,understanding  and helped get my service up and running you are a credit to sky . Thank you so much  ... View more

Just spoke to Dayle (from NI by the sounds of things) in your broadband support team this evening about a major broadband outage.  He was phenomenal, best customer service I've received from any company in a long time.  Listened to my issue, couldn't see the issue initially but was like a dog with a bone checking every avenue and option possible.  Felt listened to, helped and a really great guy to chat to.  Thank you Dayle!        ... View more

I wish to thank Scott who sold me  a sim only deal for my husband. He spent time explaining how the scheme worked. He was very pleasant and professional. He said I would receive the sim before Christmas and I did considering I contacted him on December 22nd I was very impressed. I would like to find out how Sky can commend Scott on my behalf or will he never know that I have acknowledged his service.   ... View more

Hi,  I was so pleased with the exceptional customer service when speaking with a Sky colleague on the phone last night. I wanted to ensure that the colleague who assisted me was recognised for his great work - how can I go about doing this? I was upgraded to Silver Sky VIP but was unable to use the Sky Go Extra reward on my PlayStation 4 Console. I called Sky and Ryan (Irish gentleman) was amazing! He patiently assisted my partner and I with clear, professional instructions. He was very friendly and made the whole process actually enjoyable  - he was informative and helped us both with solving the Sky Go Extra problem on the PS4 console and redeeming a free film on my smartphone. I would like Ryan to receive recognition for his excellent work if possible. Please can anyone help?  ... View more

Please thank Craig for me he installed sky q for me today and did it quickly and efficiently and was even early  he even stapled the cables down for me and did a very tidy job  Thanks Craig    ... View more

Thankyou excellent service today from customer service   Stay safe guys and a Happy Christmas   Sian ... View more

Excellent service today from Sky - keep it up ... View more

Sashi today helped me to fix my sky box to allow me to change the volume on my television. He was very patient and knew exactly what to do. His service was exceptional.  ... View more

Just wanted to say a massive thank you to Tracey (in Scotland) in the mobile team who was extremely helpful and brightened my day. Excellent customer service. Highly recommended  ... View more

I wanted to say a huge thank you to Lesley-Anne from Sky in Glasgow. I was meant to receive a call to give feedback and I still might, but it hasn't come through yet. She is an absolute credit to your company and I really enjoyed chatting with her. She quickly resolved my issues and couldn't have been friendlier. We need more Lesley-Anne's in the world.  Please pass on my thanks and wishes for a wonderful Christmas.  Colin Storrier     ... View more

On 1 Dec my elderly parents got sky broadband and tv and phone installed by Graeme from sky- he was tidy and reassured the oldies how to use the remote and how they would love certain programmes- he was excellent and then when phone didn’t work and we called Jo on your Helpdesk he was brilliant too - he was only 17 but spoke us through how to reboot the system and it worked - he was a lovely friendly kind lad too - have had excellent service throughout- thank you ... View more

Thanks Sky team for an amazing experience upgrading to Sky Q. From initial call to renegoiate contract, probably the most straight forward telephone call I have ever had,with Sky. Told him what I was looking for and why and just told me what you could do rather than the previous questions of what do you watch do you know what you are giving up etc. Then despite my concern it all just happened as promised on this call in terms on what emails I received and when, when I would receive the new viewing card and when the engineer would contact me. The engineer turned up spot on time at 8:00am on a very wet Sunday morning. You would not know, professional chat at the beginning of what would happen then he just go on with the installation. Despite getting soaked changing the dish he was still cheerful and informative on talking me through the new features and setting up Netflix.  All at a safe distance, it was all Covid secure and he took this very seriously. ... View more

Hello  Just wanted to let you know that I received one of the best customer service calls from your agent Curtis on Friday 11th December. I had received an email about my broadband contract ending soon. I rang sky to see what options were available to me. I dealt with Curtis, what a pleasure, he explained everything to me and didn't try to over sell. Everything was offered to me and left with what I needed. Curtis was polite, informative, understanding and showed great empathy. Made me feel like a human, great credit to the company. Please pass on my thanks to Curtis.    Tom White  Parkend  Lydney  ... View more

We had our Sky Q installed on 10th December . I didn't get the engineers name and my husband can't remember! However, he was fantastic, super friendly and helpful. He made my day.. thank you!!  ... View more

Hi we had our skyQ installed yesterday.. the engineer was amazing!! He had the best customer care skills .. he was so friendly and helpful. He made my day!  ... View more

Hi - we had an engineer come out today who was the best. I was trying to find a way to send something to Sky to give him a top rating but can't find any other way. Sadly, I can't remember his name so not sure if someone can look it up based on my account and pass along my thank you?   Any tips on how to do this (I've tried calling but tricky to find the right option to get me to the right place)? ... View more

I spoke to a amazing customer service agent today, omg she was just the perfect asset to sky... she was called... barbara ref: bdn01 from Glasgow retention centre, i have never ever come across a sky agent like her in my life, she was just amazing, ready to help and brightened my morning, she should be a mentor and a example to all sky employees if sky want to keep their customers happy ... View more

Hi, Just want to say thanks to Debbie who sorted my home move out very swiftly 😌 she was so polite and answered all my questions with no problem. Thanks Debbie!  ... View more

Hello,    I'm just writing to say thank you to Debbie who helped me sort out a new package on the 09/12/2020 at around 18:20  after my sky box sadly does! She was kind and caring and very lovely to talk to. She was so helpful and even helped me amalgamate all of my sky services and get a good deal on my renewal and upgrade.  Thank you so much Debbie for your kind manner, quick service and kindness!  ... View more

Would like to say a massive thank you to Sophie from the sales team, she went above and beyond to help and provided possibly the best customer service I've ever received. Thank you Sophie 🙂  ... View more

I would like to Kuchi a sky advisor from Cardiff who helped me with an excellent sky package and helped me save money. I was ready to quit sky but he was so helpful and understanding . He was very polite and courteous. Please managers extend my thanks to him. ... View more

Just want to say a massive thanks to Scott and the absolute gent from his team that dealt with my complaint after a week of going round in circles trying to sort my tv package out both of them went above and beyond to sort it and within 24 hours massive thanks 🙏    ... View more

May I say a big thanks to Sky's super fast service. Yesterday my Sky Q mini box decided to completely pack up, I went on my account online at around 9pm ordered a new one which I received today! I've always found Sky's customer service good but this has completely exceeded this! Well done and a big thanks 👍 ... View more

All I did was phone Sky exlaining that as a long-standing TV, Broadband and calls customer and having changed fro Vodafone to Sky, my wife and I were very disappointed that whilst we could WhatsApp from our home but not outside. The lovely Scottish chap whose name I stupidly forgot to ask for, guided me through a 10 minutes process to put in all the right details in Access Point Names and it worked. I have never had anything other than brilliant service from Sky. That's we've been with them for 15 years or so. Thank you Sky ... View more

Thank you to the engineer that came today - John in ME9 area. He was extremely courteous and polite. Shoe covers worn the whole time, explained everything he was doing at every point and checked his work thoroughly.   very impressed.    thank you ... View more

Just wanted to share my thanks with a lovely lady called Taylor! Honestly, in the 8/9 years i've been with sky, iv'e never had anyone as lovely!! Really has made my morning, Honestly the friendliest person! The world could do with a few more alike! P.s - If you read this, Honey, and Coco say hey! 🙂  ... View more

Hi,   We recently had an issue with no signal (2nd time in a month). The first engineer was less than helpful, rude and demeaning.    The 2nd engineer who visited today was exemplary. He was professional, friendly, interacted with my 1 year old and went above and beyond. We had a small issue where the box wouldn't refresh the signal or something like that. He fixed the issue, then checked the dish and noted a tree nearby and said it wasn't getting in the way but moved the dish (and replaced for new) anyway to ensure when the tree grows we would have no issue. He noticed our remote was battered and bruised (due to said 1 yr old) and replaced it, joking with the toddler to leave this one alone.    I hope in the future sky implements a review system for your engineers as the previous one would have needed it but this one would definitely deserve his credit.  He is an assett to your company. ... View more

Just had My Sky Q setup, just wanted to give some great feed back,    The lady that cam to do my installation was lovely, it was her first sky installation with sky,  was here on time at 9am and was gone by 11 am, engineer done a fantastic job, cleaned up after herself as well as following goverment guidelines with correct ppe.    The installation was done to perfection with the cabelling and the sky dish, she also walked me through how too use sky Q,  would highly reccomend sky I'm a new customer and can fault anything,  hope this feedback gets mentioned to who installed my service.  ... View more

Hi I had a phone call with one of your adviser today around 13.30 to discuss my tv package but I never got the email or message to respond with feedback like I normally do! His name was Perry he was very professional and friendly, there was some delay with waiting for a response from his manger but he kept the conversation going and made the waiting time go really quickly rather than being put on hold, he gave me a great deal offering different services, this guy could sell water to the sea  ... View more

Called sky on 25 th nov on behalf of my father  query his bill , i got put through to Margaret who was amazing, so helpful and both myself and my father were delighted with the service and outcome that she provided . Very happy customer  ... View more

I was on the verge of cancelling my entire SKY package after weeks of calling and spending hours in Hold. I finally got through to an amazing SkY VIP team member called Debbie. She was fantastic. After spending 2 hours on the phone and really listening to what I needed I eneded up renewing everything. sky tv, broadband, line rental, x2 new phones. She was amazing. I was hoping some kind of survey would come through but it hasn't. If she is ever in need of a job in the Bristol area she is hired. Some people are naturally good with people. She is one of them. A true credit to SKY.  ... View more

Top top service from Sky engineer Wayne.  He truned up on time and could not have been more helpful. He quickly identified the main problem and sorted it out, and took the time to make sure everything was working properly. It makes such a difference when you receive a great service, which is so unusual!   ... View more

Dear Sky I wanted to say a huge massive thank you to Steven from moving home department. I have recently gone through a really tough time trying to shorten it up: I lost my 15 year old  nephiew 3 weeks ago and wasn't able to see my family or be on the funeral as they are in a different country, then this week I was about to move to new house fully furnished so I scraped our old furniture just to hear 3 days before move that it has been decided to not rent the property  after I already payed deposit and first month rent... I stayed on my own with two kids and no furniture no beds no sofa no table, as I already arranged for sky to move my  broadband to new property I had to quickly cancel that, i called Sky and I literally broke down saying about all those troubles, like working on a Covid ward wasn't stressful enough...I cried and I doubt I was making a lot of sense, Steven was so helpfully and so understanding bless him. I was really close to breaking point as at that point myself and my kids were at the risk of becoming homeless giving a leaving notice to my current landlord I litteraly felt like things gone horribly wrong and I didn't know what to do.  Steven listened to it all so very patiently for which I am so very grateful. Yesterday someone knocked at my door and left a parcel I didn't expected anything so I was slightly confused just to opened it and discover it is from Sky! Christmas parcel with biscuits mince pies and other festive treats this time I cried but not from sadness but from the fact of how kind Steven is. I wasn't expecting that at all. Dear Sky you do make things better for other people, and you are so lucky to have people with such a big heart working for you. A huge massive thank you for all  that you do and for a fact you haven't lost your heart.i have been with you for 6 years and I hope to be with you for many more years to come. If anyone ever say that Sky doesn't care about their customers this is a proof that they certainly DO care ! All the best and lots of love from me and my children you have put a smile on our face xxx       ... View more

Big thanks to Jason on the call centre today (in Glasgow) who not only was extremely helpful but got us a great deal - Thanks  ... View more

I would like to say big thanks to Chloe (her ID was CMS25) who dealt with my broadband query really well. I had called 30 minutes prior and the previous advisor was rude and basically lied to me so I had to call back. Thankfully i got through to Chloe and she was excellent. Please pass on my thanks to her and my positive feedback to her manager. 😊 ... View more

I would just like to say a HUGE thank you too a lovely scottish lady called Cathrine who my partner spoke to this evening to try and solve our query! We've had nothing but problems since moving into our new home with sky and was considering leaving unfortunately' we finally got through to somebody and got through to the lovely Cathrine who was super helpful, understanding and took her time to listen to what we were asking without fobbing us off, she was very kind and has made us want too stay with sky now. Thank you again for the brilliant customer service !  ... View more