Hi,
I would like to say a massive thanks to the Help Desk Agent (from the Cancellations Department) that gave me an amazing deal that has now kept me signed up to Sky for another 18 months. I was told a survey would come through but it didnt and I was so happy I wanted to express my gratitude.
My Broadband was out of contract in 10 days. I was offered a contract renewal online however it was not very clear what I was getting as it did not mention my broadband, just my TV package which confused me - I suggest sky review their offers and make it clear what is and isnt provided.
At 11:13 on 15th January - I spent 50 minutes with a Help Desk Agent who did not understand exactly what I was meaning and could not provide me with a good suitable deal and was actually increasing my bill not reducing it. He finally told me that he can put me through to Cancellations team who can see my online offer and get me a better deal - I wish he had done that 45 mins before!
Finally I was put through to a lovely Agent who understood exactly what I was talking about and did everything in her power to help me. The agent was happy and talkative while waiting for her system to load which was great and she was an amazing help desk agent. I hope her boss sees this and rewards her for her amazing people/customer skills and excellent service.
Massive thanks from me, one happy customer.
Andrew Haines
