Sky feedback

[GEERJ Level 1 Badge]

I had to call Sky tonight to resolve an overpayment issue that I had dealt with in December but the refund never came through.  After getting through once tonight the operators computer froze and he gave me a number to call back so I didn't have to wait a further 30minutes again.  Sadly this number repeatedly disconnected me and I had to call back through the main number again waiting a further 26minutes.

Thank fully 2nd time round I got through to Aswin who was fantastic and resolved my overpayment within a few minutes.  I wanted to feedback his great approach, positive attitude and kind manner.  Thank you