Send Thanks to Sky

A replacement Stream puck was ordered for me earlier this morning but I noticed a conflict between my new and old addresses on the order confirmation.   This was very quickly resolved by Carl during my online chat.   Many thanks, great service as always 👍 ... View more

Many thanks for a great experience using the Community Messaging Team.   As a Superuser I embarrassingly had an Issue with my own Stream puck that I wasn't able to resolve.  At my request my post was escalated for an online chat.   The "Sky adviser" who dealt with my issue was very professional and asked all the right questions in a friendly way. Most importantly the issues was resoved quickly (puck needed replacing).  I was very impressed.   The chat thread didn't mention the advisers name but the origin notification was from @Addie15 .  For ease of reference the Chat started at 10:07 and the last post was at 10:51 ... View more

Thank you Tanya for your amazing customer service.  Super friendly & thorough! I really appreciated your help in regard to setting up the new sky broadband package!  ... View more

I would like to thank Jake for his help on 15/5/25. I had called sky as I was re-joining again, and I had not received my new sky box and packaging for my previous one although it said delivered. Jake sorted this straight away for me, offered me an upgrade to join Netflix which I was already paying for, so I saved money, and also credited my account due to the mix up with the deliveries AND made sure I would not be charged for the return of my previous sky box, which I was worried about. Jake was very helpful and made the process quick and easy for me. Great customer service 🙂  ... View more

I would like to thank Chrissy who we spoke to this afternoon when we had some issues with our sky box. I called on behalf of my grandparents and she was so patient, helpful and really thorough with her advice, which successfully fixed our sky boxes and remotes. She is an asset to her team! Thank you ... View more

Thanks for sorting the problem with my SkyQ which 'died' at around 21:30 for no apparent reason and kept doing the same thing 5 or 10 minutes after I had unplugged the SkyQ box and restarted it etc. etc .  until I gave up and left it unplugged and watched Freesat until I went to bed.  It was so comforting to know that there were lots of Sky customers throughout the UK who had much the same issue and that I was not alone and with a dead SkyQ box. This lunchtime of course it was back to working normally so I surmise like many other loyal customers that it was yet another dodgy upgrade installed by one of your staff who never learn't the American Services message 'IF IT AIN'T BROKE DON'T FIX IT !'     Just hope that there's no one at SKY going to start fiddeling again tonight ! ... View more

A lovely man came to install my broadband today he was excellent, a real credit to your company! Just wanted to let you know how happy I am with the service!! ... View more

I spoke with Ian on 15/05/2025 just after 10am. I am in the midst of moving home and my wifi box had not been delivered prior to the engineer installation.  Ian resolved the issue in under 10 minutes and ensured the box came out via next day delivery. Ian took time out of his shift the next morning to ensure everything had been sorted and the box would be delivered on time.  He was pleasant and friendly on the call and clearly had a great understanding of systems and processes. It was only a short call but it meant a lot to me to have someone be patient and understanding on the call with me. Ian showed he is a credit to the company. ... View more

After several hours attempting to set up Sky Broadband and speaking to Sky staff in many countries of the world most of whom had no idea of how to help me move my broadband from Now to Sky, I finally found Farhana in Newcastle. She was amazing. She assured me I would not lose my landline number (Most of your staff said I would) and talked me through the process of moving. She also assured me I did not need to buy a tablet to keep the cost of the connection down. This was suggested by a chap in India. He said the broadband would be £25 a month but it would be reduced by £4 a month if I used up unused data to part pay for a tablet. Saving £96  in 2 years on the cost of broadband and contributing to the cost of a tablet which would cost me £2.30 a month for 3 years. Farhana assured me the cost would be £21 a month with no need for a tablet. Farhana told me her manager is Stephen Wearmouth. I feel her service requires acknowledgement.   Also, Lindsay had been very helpful. I spoke to her earlier in the day. She was unsure whether or not I could save my landline number and texted me at 6pm to say she had been in a meeting and was advised I could not keep my landline. She really tried to help me.   This morning Susan, from Homemove, reassured me I could keep my number. She too tried her hardest to reassure me that the Broadband was set up and the landline safe.   Thanks to the 3 ladies mentioned above  I will hopefully be able to join Sky broadband.   Michelle               ... View more

Just a quick message to thank Sky and inparticular a gentleman who works for you called "Wiki" who offered exceptional service and help. Wiki is a credit to your business and he is easily the most helpful person I have ever come across.  If there were more people like Wiki the world would be a much better place.   Gareth Edwards - A very happy Sky customer.   Thank you. ... View more

I had been having trouble with my network connection, and after following all instructions given on the help page, it still did not work, so I had to call.  Your representative who is now my Hero got it working so 10/10 and Thank You xxx ... View more

Fantastic service 👍👍👍👍👍👍 ... View more

Great service from Michael patient on the phone with me sorted my issue out and called me back when he said he would this man deserves a pay increase well done Michael !!  ... View more

Unfortunately I never got any feedback emails. I spoke to Michelle and Diago.  Just wanted to give them both 10 out of 10 for: helping me, fixing my problem, being polite, curtious and understanding.  ... View more

I spoke to lady called Ruth this afternoon between 14:15 and 5pm. The call was regarding a home move, which as everyone knows is an incredibly stressful time. Ruth was really helpful, and took time to carefully listen to me. It was really appreciated and I feel she deserves recognition.  ... View more

After several different conversations over a week with different Sky personnel I finally spoke to Emily Ref: EMG07. Emily was emphatic, courteous and thorough in all aspects.  She actually listened and finally delivered the assistance and result I wanted. Many thanks. Graham ... View more

a big thankyou to stefan in greece ,who took his time to get my sky fibre broadband back up and running , he kept on the phone and talked me thru everything he wanted doing at my end and got my sky broadband ,tv , etc and made sure before saying good bye everything computer etc was up and running ,a big thankyou stefan . ... View more

I don’t know the name of the engineer who installed my Sky Fibre WiFi, but I wanted to say how impressed I was. He was respectful, professional, and carried out the installation neatly and efficiently. Everything was left tidy and clean. Very happy with the service! ... View more

I had the honour of speaking with Angie today, and she was absolutely amazing. Kind, reassuring, and supportive, she spoke with genuine warmth and care. Her customer service was outstanding—she went above and beyond to help me. I'm so happy with the experience. Thank you, Angie! ... View more

We had 2 different engineers show up 1st of May. One for the broadband and one for the TV. Excellent service from both of them. They went above and beyond to get me up and running after our move.  They were kind and cheerful. One of them hung an old freeview cable that had come undone and was hanging very low, back up. He didn't have to do that. I hadn't even notice he had done it until well after he had left.  That put a huge smile on my face. To have 2 different engineers with such great service is a credit to sky. This is why I have put in over 20 years of service with Sky.    Thank you!   ... View more

Thank John ... View more

I would like to thank Donna for her amazing assistance and she has gone above and beyond with her help. She was very professional, her customer service skills are great, and mostly importantly she was kind and very pleasant to speak with. ... View more

Spoke to Lynn from the sales team on 2 occasions; the first to get the details of the package and then the second time to finalise the sale once discussed it with my partner.  Lynn was fantastic and was very patient whilst jumping through the hoops and baring with a bad phone line causing us to mishear each other. A true credit to the team at Sky ... View more

I rarely have positive reviews from my calls with sky (going on 10 years) however the lady who helped me yesterday was a 10+! She went above and beyond at the very end of the day to sort our account and even ensured I got what I was due back in less than 24hours which is amazing. I am gutted I missed her call as I would have loved to have thanked her personally. I did try ringing and getting back through to her but it seemed impossible 🤷‍♀️🙄 So Karen H you are the best person ever and I hope the rest of your team follow suit for future calls! I hope this gets back to you somehow ... View more

Thank you to damitrie that help me fixy sky puck box he was kind and polite and very professional.      ... View more

I called to cancel sky completely after years of being with you because I sky seems to care about getting new customers & not looking after existing ones. I've tried to hold out to get a price I'm happy with but every adviser I've spoken to has not really cared, but then Ash answered the phone & she's your saving grace & an absolute credit to the company. She went above & beyond to help & couldn't do enough for me, she's calling back today as I had to sort my internet speed out as looking at a sky glass so if you're as good at your job as she is then I pray you track Ash down because she deserves to have her day made:)  ... View more

Huge thank you to Aiden (really hope I remembered your name correctly) who helped me with renewing my ST contract. I'd spoken to a different colleague moments before, who'd arranged for the renewal but it didn't go through unfortunately, so Aiden went above and beyond, reapplying the tariff and arranging everything, including some upgrades I'd have missed out on for being a customer for 6 years. Fantastic customer service from Aiden and Sky overall. Thank you! ☺️  ... View more

I would like to send a big thank you to Honesty. I called Sky on the 24th April 2025 as  I had a few questions on my new Contract and pricing and was helped by a lady called Honesty who I think works in Retentions or Customer Experience and she was amazing ! So friendly and helpful. i am really grateful for your amazing help and for texting me all of the information I needed as I was on holiday in a weak signal area. Thanks Honesty you are a star ⭐  ... View more

Ian came to our house on time and he was outstanding.  We had a major problem with two of our boxes.  It was a complex problem, but Ian took his time and explained the system once he had found the fault.  He was not rushed, and he did not rush us with the answers to our many questions.    Ian came to us on Thursday of this week commencing on Easter Monday, 2025 and our postal code is EH45.     I would like the management at Sky to recognise Ian's outstanding performance and the fact that he went the extra mile for us.  It was clear that when we moved into the house about 4 years ago the engineer who visited had not shown us the basic methodology but Ian made up for lost ground in every respect.   Great work.  Customer Service was helpful too in that the appointment was made for a date shortly after my request.  ... View more

Thank you so much to all at Sky.  Your beautiful and respectful and knowledgeable coverage of Pope Francis' funeral filled my heart with joy. Perfect in every way. Started watching BBC and had to turn it off  ... View more

Sky, thank you for your splendid coverage of the Popes final farewell. Tomorrow, the actual Funeral of The Holy Father can you kindly minimise your news ribbon at the bottom of the screen. In respect to The Holy Father and to those watching it would be very respectful if it wasn't show at all. Thank You Sky ... View more

After a number of account/contact issues and the normal sparring around contract renewal offers, I finally reached Edwin on customer priority. He firstly listened, then was really helpful, efficient and took ownership of the issue until it was resolved. No continually being transfered or silly quotes. The whole experience made a refreshing change ... View more

I was having problems an I got put through to a technical support team, an had a guy called nick, he was so help and  stayed on the phone so I didn't feel ignored to any questions I had,  which is amazing by the way. I would give him 10/10 all the stars to be honest with you. He was amazing with customer service but unfortunately I didn't get a feedback from for a service I had with him, which got me upset because the service was astonishing if you asked me. Thank you nick for being so patient and understanding my worries an concerns I had. If anyone needs a person like that it would be him.  ... View more

Farhana, the super Geordie. is a brilliant example of what great customer service/experience looks like.  Thank you for everything and good luck with the future   Michael ... View more

Daniel (who worked in Medway on 23/04), did an amazing job! He was extremely knowledgeable and helpful in setting up and explaining what he was doing with our sky q update. I would like to extend my gratitude to him!  ... View more

Thank you to the advisor I spoke to on Saturday 19th April - her last job of the day - 7.45pm UK   I was told I would receive a survey to fill in but unfortunately I have not received one. Which is a shame, because this lady was so helpful and patient and ended up giving me a great deal which absolutely made my day.   Thank you very much indeed from a VERY long standing Sky customer. ... View more

I would like to extend my heartfelt thanks to Dawn from the accessibility team for her assistance with some urgent changes to a relative's Sky account. She was incredibly quick, polite, and knowledgeable, guiding me through every step of the process. Dawn prioritized my relative's interests over financial considerations, which I deeply appreciate.   Her exceptional service reflects either the top-notch training Sky provides or the good fortune of having such a skilled employee—or perhaps both.   I hope Sky continues to support and value Dawn, as she is truly appreciated by those she helps. Many thanks again.   Ben ... View more

George who works in the IT dept sorted out my equipment fantastically, he was so kind, efficient and understanding, even when I didn't understand, what I meant! DPD was dreadful, but he managed to sort it all out amazingly. Then I had the pleasure of Stephen from Broadband tech team, coming to my home, he sorted everything out in mins, found the time to explain the remote features and provided me with a leaflet to help me use my TV better. These two young men made a very stressful time for me bearable, I can't thank them both enough! 👏🏻👏🏻👏🏻 As a past senior manager of a large organisation, I would definitely use these two young men as part of my training dept their attitude is exemplary 5 gold stars from me to them both.👏🏻👏🏻👏🏻👏🏻👏🏻 ... View more

I would like to give David (Scotland) a great big thank you for sorting my bills out and a new contract after trying to sort it out previously with no luck from 4 other colleagues of his.   David promised to sort it out and send me an email when my sky tv package and broadband had been dealt with.   He was efficient had common sense and his customer service were excellent  I have been a customer for 13years and I was ready to walk away after being ignored and a lack of understanding from the others (too bothered on how I would score them from 1 to 10 and trying to give me freebies and double my bill)   David listened was attentive and had understood what the problem was!!!.   Sky could do with more like him.       Thanks again David. ... View more

 Communicated online with a Sky Expert this morning regarding a request to return equipment. The issue was resolved within 15 minutes,  the process was easy to follow and an efficient way to resolve a minor problem.  ... View more

Johirul and Yasin are amazing at their job and so kind and helpful! Also, answered many of my queries and answered in professional and kindly manner. THANK YOU!!  ... View more

I've had 6 weeks of multiple issues while just trying to upgrade my broadband and due to these issues I raised a complaint. After not getting any  resolution to my comlaint I then had to escalate it. I just made a call to your complaint priority team and spoke to Kai. If I'd spoken to him when I had an issue originally with my issues i don't believe it would have got got to this point. I work as a complaints handler for a large online retailer myself and the way he handled the call and recognised what my issue was almost immediately shows how good he is at his job. He's a credit to yourselves and I'm sending this in the hope you'll recognise him for for it and give him the recognition he deserves. Thank you Kai  ... View more

I want to send my thanks to Ashley in the Sky Contracts department. I spoke with him late afternoon on the 18th April and the advice he gave was clear, concise and uncomplicated.  He was, professional, attentive, understanding and polite. The advice he provided was first class and helped me renew my Skycontract with ease.  A first class customer service experience. ... View more

I have been with you  for 18 years  now  and you have always  given  great help and service  and support  when ever I  have  need to contact  you     Many thanks  ... View more

Thank you @Helen  from priority accessibility team for sorting out my sim deal very happy  ... View more

After being silly and forgetting to take my viewing card out of my Sky Q box for my replacement (after multiple warnings) I spoke to Costa who was very understanding and immediately sorted the situation. Very freindly and much appreciated after being annoyed with myself. 10/10 ... View more

Jenna was amazing with my query this morning, i called on behalf of mum mum who was having billing issues. Jenna was so polite and helpful and went the extra mile to ensure my mum remained a customer if sky and got her bill to £81 from a projected 100 plus. Shes a top advisor and asset to the company.   ... View more

I'd like to give a shout out to your superb engineer Mark that has installed my sky fibre this morning, I've honestly never met such a nice guy,he was professional and approachable and couldn't do enough for you. We have been sky customers for 9 years and never crossed paths with someone that makes the company shine as much as he did, if you reward employees for customer service he should be top of your list, special recognition is needed. Honestly an absolute delight from start to finish, the world needs more people like him.   Thought I'd write on here as I don't believe just filling out the survey with 10's would to him justice!  ... View more

Thanks to JimM. I was trying to contact customer service digital automated system. Then I was directed to community chats. That's were JimM helped me find what I needed from the community to answer a few of my questions. No it's not resolved the mater. Since it a broken connector on the router. Although JimM gave me recognition to my question so late at night. Hopefully someone will contact me on how the equipment can be fixed or replace. So till I hear from sky customer service. Goodnight n thanks  ... View more

I wish to say thanks to Sandra in your scottish centre who helped me save money,plus get a great service etc,she was a great help and lovely to talk to,she deserves a payrise ... View more

Spoke with Henry on the phone who sorted out my bill. Great service,  friendly and helpful.  ... View more

Hi Ash  i just wanted to send you a big thank you, in acknowledgment of the support recieved from yourself.    For the first time in a long time, i felt a sky member of staff, not only listened but truly heard my frustration,l. You took the time required to investigate the matter accordingly.    you also followed through with your promise to to keep me update.  truly appreciated.  customer service at its finest.  Thank you        ... View more

Mert was patient and helped us through with all of the issues we have had. We are very grateful to him. ... View more

Hi Thank you to Leigh our amazing Sky engineer who installed our Sky Q upgrade on Sunday 13th April (appx 4pm). Friendly and good at your job. Five stars! We hope you enjoy your deserved holiday in the Sun! Thank you. ... View more

  Hi I would like to recognise the outstanding customer service I received from Johanne (Jyh_ _) on Saturday 12th April (2.30pm appx). I was impressed by her  knowledge and appreciated her ability to explain your services so they were easily understood. She really demonstrated she cared about the customer. Please give her the recognition she deserves because diamonds like Johanne  are rare and  why customers like me stay loyal to Sky. Thank you. ... View more

Sharon helped me with a new broadband contract today,I would like to pass on my thanks and say she is a credit to your company,   Very helpful,kind  and patient,a normally stressful call made easy today,Thankyou Sharon   ... View more

My mum had Openreach come in and sort out fill fibre. From that moment she could not make outgoing calls, we had to keep calling sky on my mobile when I went to mum's as she's disabled. She needs her home phone. It took till 11th April on a call when a lady absolutely went above and beyond, asking us to turn it all off for an hour, and guess what. It all came back on and she had outgoings calls on her landline! I don't know the ladies name but she was absolutely fantastic. We made the call on 11/4 at 14:33 lasting over an hour, and we really want to reach out and say thank you. We've tried getting back through to her but can't. She deserves to know she has sorted this problem. Please let her know. I'm happy to share more info with sky in private. ... View more

I'm sorry I can't remember her name but I would like to express how friendly, patient and helpful she was, she went above and beyond to help me and I came away from the phone call feeling very happy, she is a credit to your business and I'd like you to pass on my thanks to her.  ... View more

I would like to thank Aaron who helped us when we had an issue with our new Sky Puck. We contacted Sky at 20:50 and he helped us try and sort everything well past his finish time. Thank you Aaron for your patience in helping us. ... View more