My mother in law has recently lost her husband. Today we spoke to Gillian in the team that helps people change over their plan when a loved one passes. She was simply amazing and so empathetic, it was difficult as we did not know a lot of the passwords, email addresses etc and she took so much time and effort in sorting everything out. Even calling us back on several occasions when we had to look for stuff. Her kindness and professionalism were second to none and we just wanted to express our sincere thanks.
