I've been waiting for a survey text to come through but as it hasn't I wanted to make sure this individual received some recognition. Spoke to David on 17/6/25 around 6 pm (call started 17.51) about my broadband speeds and getting the sky speed guarantee payment. David was an example of what true customer service is about - personable, professional, understanding and efficient, keeping me updated every step of the way. I've had really poor customer service from sky in the past few months, and David restored my faith, not just in Sky, but in humanity . Can you get others at Sky to do a 'be more David' course?! If there's anyway to give him formal recognition/ a voucher/ a raise please do so!
