While trying to establish when Open Reach might complete the work to have our broadband installed we encountered numerous customer service advisors, who gave us contradictory or just plain incorrect advice and always offered to call us back, and but never did. By the time we encountered Mimi we had all but given up and were on the verge of cancelling our contract. When she told us she was going to ensue our issues were resolved and would call us back until the entire process was finally resolved, we had our doubts. However if there was ever a Sky employee of the year it's Mimi, she has done everything she said she would. and more. We had completeky lost trust or hope in Sky between Open Reach and the pretty shocking customer service but Mimi has been brilliant. We can't thank you enough Mimi, your a star.
